snipping tool doesnt work, Faulting application name: ShellExperienceHost.exe

[billypett]

my snipping tool wont copy images, it loads for 5 seconds then doesnt copy the image. I get errors immediately after in event viewer. I reinstalled the snipping tool in microsoft store as well as uninstalled all recent programs that were installed on my PC. All my drivers are up to date and i just recently did a complete fresh install of windows about 2 weeks prior. Ive done CMD scans and no integrity violations were found. Any advice would be great.


Faulting application name: ShellExperienceHost.exe, version: 10.0.17763.1, time stamp: 0x5b9c8bd8
Faulting module name: msvcrt.dll, version: 7.0.17763.1, time stamp: 0x05c26c69
Exception code: 0x40000015
Fault offset: 0x000000000000ae92
Faulting process id: 0x1a28
Faulting application start time: 0x01d4b2a7f30708a9
Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
Faulting module path: C:\Windows\System32\msvcrt.dll
Report Id: fc8cef6f-f70f-44d0-a4d3-900c4546d4ac
Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App

 

[viveknayyar007]

Hello billypett

Can you please try uninstalling and then re-installing all Windows 10 built-in apps as explained here and see if the issue is fixed?

Cheers!!

 

[billypett]

i followed the guide and it was unsuccessful, i did get this error when removing the people app, it does seem related to the error in event log


Remove-AppxPackage : Deployment failed with HRESULT: 0x80073CFA, Removal failed. Please contact your software
vendor. (Exception from HRESULT: 0x80073CFA)
error 0x80070032: AppX Deployment Remove operation on package
Microsoft.Windows.PeopleExperienceHost_10.0.17763.1_neutral_neutral_cw5n1h2txyewy from:
C:\Windows\SystemApps\Microsoft.Windows.PeopleExperienceHost_cw5n1h2txyewy failed. This app is part of Windows and
cannot be uninstalled on a per-user basis. An administrator can attempt to remove the app from the computer using
Turn Windows Features on or off. However, it may not be possible to uninstall the app.
NOTE: For additional information, look for [ActivityId] 3e935e2a-b55f-0004-bf91-943e5fb5d401 in the Event Log or
use the command line Get-AppPackageLog -ActivityID 3e935e2a-b55f-0004-bf91-943e5fb5d401
At line:1 char:28
+ Get-AppxPackage *people* | Remove-AppxPackage
+ ~~~~~~~~~~~~~~~~~~
+ CategoryInfo : WriteError: (Microsoft.Windo...l_cw5n1h2txyewy:String) [Remove-AppxPackage], IOExcept
ion
+ FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.RemoveAppxPackageComma
nd