[SOLVED] So basically i have a sapphire rx 470 gpu and it says i have r7 or something

Page 2 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.
Jul 25, 2020
28
0
30
So as i said i have a sapphire rx 470 card but it says i have a card which is part of the r7 series, i have a a10-9700 processor and before you say i am aware that it is also known as the r7, but it pops up on device manager in the display section. I have never owned this card before and i have also switched my monitors TWICE and it still hasn't fixed it. I have a decent wifi connection which is hardwired from my router to the back of my pc. I have tried to have it fixed once already but that didn't show up there for some reason. To add on to that, it says that the r7 card is primary/integrated in the amd radeon software and my sapphire rx 470 is discrete. Also i have tried deleting the drivers and re-installing them on the rx 470 but it still shows up as what i have just described.
Can anyone help, thanks
 
Solution
wait i just realised i have it plugged in via motherboard but the gpu plug doesnt have a vga plug but a load of hdmis, i do have a hdmi lead, should i connect it via hdmi

If you are connected to the motherboard you are not using the RX 470 video card, you need to plug in the monitor to the video card. This was stated in one of the first replies to you and I asked you several other times. Make sure you read the replies. I am guessing when you took the computer to your friends house he connected his monitor to the right connection, on the RX 470 card.

https://forums.tomshardware.com/thr...-i-have-r7-or-something.3631087/post-21884419...
Jul 25, 2020
28
0
30
This is getting things confusing even more, when you say on the same PC do you mean you took your PC to your friends house and there it did not show the dual cards but it does at your house? Or he tested the card on his computer and he has the same CPU as yours? You did not answer the other question, is your video cable in the motherboard or the RX 470 card?
oh soz, it is into my gpu and yes i took my pc somewhere else and it didnt show up
 
Jul 25, 2020
28
0
30
This is getting things confusing even more, when you say on the same PC do you mean you took your PC to your friends house and there it did not show the dual cards but it does at your house? Or he tested the card on his computer and he has the same CPU as yours? You did not answer the other question, is your video cable in the motherboard or the RX 470 card?
and theres no option
 
Jul 25, 2020
28
0
30
This is getting things confusing even more, when you say on the same PC do you mean you took your PC to your friends house and there it did not show the dual cards but it does at your house? Or he tested the card on his computer and he has the same CPU as yours? You did not answer the other question, is your video cable in the motherboard or the RX 470 card?
wait i just realised, it is connected via motherboard but there is no vga output on the gpu but there is like 3 hdmi outputs and 1 other 1 that isnt a vga, i have always had it connected via vga, i do have a hdmi cable, should i be connecting it through hdmi into the gpu
 
Last edited:
Jul 25, 2020
28
0
30
This is getting things confusing even more, when you say on the same PC do you mean you took your PC to your friends house and there it did not show the dual cards but it does at your house? Or he tested the card on his computer and he has the same CPU as yours? You did not answer the other question, is your video cable in the motherboard or the RX 470 card?
wait i just realised i have it plugged in via motherboard but the gpu plug doesnt have a vga plug but a load of hdmis, i do have a hdmi lead, should i connect it via hdmi
 
Jul 25, 2020
28
0
30
This is getting things confusing even more, when you say on the same PC do you mean you took your PC to your friends house and there it did not show the dual cards but it does at your house? Or he tested the card on his computer and he has the same CPU as yours? You did not answer the other question, is your video cable in the motherboard or the RX 470 card?
There is nothing wrong with the Device Manager it's showing you exactly what is installed in the system. Does your friend also have an A series CPU and same motherboard? You can set the default video card in the Radeon software, should be a setting to select "use this card as the primary".
there is no way to do that
 
wait i just realised i have it plugged in via motherboard but the gpu plug doesnt have a vga plug but a load of hdmis, i do have a hdmi lead, should i connect it via hdmi

If you are connected to the motherboard you are not using the RX 470 video card, you need to plug in the monitor to the video card. This was stated in one of the first replies to you and I asked you several other times. Make sure you read the replies. I am guessing when you took the computer to your friends house he connected his monitor to the right connection, on the RX 470 card.

https://forums.tomshardware.com/thr...-i-have-r7-or-something.3631087/post-21884419

https://forums.tomshardware.com/thr...-i-have-r7-or-something.3631087/post-21907869
 
Solution
Jul 25, 2020
28
0
30
If you are connected to the motherboard you are not using the RX 470 video card, you need to plug in the monitor to the video card. This was stated in one of the first replies to you and I asked you several other times. Make sure you read the replies. I am guessing when you took the computer to your friends house he connected his monitor to the right connection, on the RX 470 card.

https://forums.tomshardware.com/thr...-i-have-r7-or-something.3631087/post-21884419

https://forums.tomshardware.com/thr...-i-have-r7-or-something.3631087/post-21907869
i dunno, but should i have it connected via hdmi bc theres no vga plug down there
 
Jul 25, 2020
28
0
30
If you are connected to the motherboard you are not using the RX 470 video card, you need to plug in the monitor to the video card. This was stated in one of the first replies to you and I asked you several other times. Make sure you read the replies. I am guessing when you took the computer to your friends house he connected his monitor to the right connection, on the RX 470 card.

https://forums.tomshardware.com/thr...-i-have-r7-or-something.3631087/post-21884419

https://forums.tomshardware.com/thr...-i-have-r7-or-something.3631087/post-21907869
i think i have fixed it
 
Jul 25, 2020
28
0
30
By connecting the monitor to the video card? Not sure what the issue is there, if you have an add-on video card you need to connect the monitor to that card, until you do that it won't work correctly. If the video card does not have a VGA output then use the connections it does have.
SOLVED, just underperforming a bit