So my newegg account is susspended from a chargeback :)

[Kevfactor]

so today i wanted to check a past build on a pc i've done. find out the account is suspended! while it would of been nice to see the build, honestly i couldn't be happier. these guys are crooks when it comes to selling you stuff that dont work and not stand behind stuff they sell ya. just feels nice they finally got around to suspending it as i think it worked for a good 6 months afterwards.

 

[COLGeek]

With one exception, I have never had an issue with the 100s of purchases I have made with Newegg. The only issue I ever had was for a defective GPU that they wouldn't RMA because I didn't have the original packaging for it. That was on me and I sorted it out with Sapphire directly.

Seriously, if you have an issue with Newegg, you should call them and speak to a manager. I can't imagine them not working something out with you.

 

[thor220]

The newegg website explicitly states in the ToS that a charge back will result in an account suspension. Is their customer service cut-throat? Yes, a bit.

Last time I had to return an intel motherboard due to bent pins. At first the return wasn't accepted but a quick call to customer support fixed that issue. You can't go in angry thinking they owe you something, cuz technically they don't. Damage from shipping is the livability of the shipping company. DOA products should be returned to the manufacturer.

While Newegg may have less than good customer service it was a bad idea to chargeback.

 

[Kevfactor]

hehe i did call em

i even talked to the manufacturer which said they'd fix it for a price more than i paid for it. talking with newegg, i only got angry with em at the end as it was going no where. even told em what the asus rep told me which was it'd cost like 380+ shipping to fix the over priced mobo.

honestly it's in the past though, a year ago. the charge back was through paypal btw. newegg i think got the last laugh on me as i had to mail my whole order back twice and i think i had to spend close to 90$ shipping that stuff across teh country. im sadly one of those guy's that if i get messed wtih i'll spend more than even what the item cost in winning. got to work on that

 

[thor220]

hehe i did call em

i even talked to the manufacturer which said they'd fix it for a price more than i paid for it. talking with newegg, i only got angry with em at the end as it was going no where. even told em what the asus rep told me which was it'd cost like 380+ shipping to fix the over priced mobo.

honestly it's in the past though, a year ago. the charge back was through paypal btw. newegg i think got the last laugh on me as i had to mail my whole order back twice and i think i had to spend close to 90$ shipping that stuff across teh country. im sadly one of those guy's that if i get messed wtih i'll spend more than even what the item cost in winning. got to work on that

So asus screwed you over too, eh? Yeah, they have terrible customer service as well. If neither want's to help you the best you can do is wage a PR war. By this I mean giving the mobo a 1 star review on as many sites as you can, newegg and amazon first. Then go and put a report into the better business burro and other reputation tracking sites about newegg and amazon. I've see this strategy work many times.

I've had a few asus devices over the years and can say 2 things about them. They are cheap(crappy products) and they have terrible customer service. I would recommend that you try amazon out. While they may not have the best return policy, their customer service is great. I just returned a tablet that was DOA(an asus actually). Amazon almost always gives you pre-paid shipping labels to send your stuff back so you end up paying nothing extra. Not to mention, they'll ship a replacement out with 1-day delivery.

 

[Woodzstack]

Newegg suspends all accounts that do a charge back, no matter how or why. There are people I used to live with that did a charge back because newegg didn't honor thier part of a deal, and the account was suspended. They refused to help me once, and same thing happened. just make a new account. (This happens to me like once a year, but I purchase close to 500 products a year from newegg, sometimes they ship bundles to me, without tracking or signature and just give it t0o whomever is out infront of the building. had to do a charge back because they gave my 1200$ order to someone else, and wanted me to sue them instead, insisting i file a report with local police and then only then after proving to them I did so, would they refund me. It's thier mistake for shipping packages over 1,000$ without signature or security - not my fault. They usually get signatures for even smaller packages like 50$-100$)

Newegg is a mixed blessing.

 

[Kevfactor]

Newegg suspends all accounts that do a charge back, no matter how or why. There are people I used to live with that did a charge back because newegg didn't honor thier part of a deal, and the account was suspended. They refused to help me once, and same thing happened. just make a new account. (This happens to me like once a year, but I purchase close to 500 products a year from newegg, sometimes they ship bundles to me, without tracking or signature and just give it t0o whomever is out infront of the building. had to do a charge back because they gave my 1200$ order to someone else, and wanted me to sue them instead, insisting i file a report with local police and then only then after proving to them I did so, would they refund me. It's thier mistake for shipping packages over 1,000$ without signature or security - not my fault. They usually get signatures for even smaller packages like 50$-100$)

Newegg is a mixed blessing.

thanks might try a new account. even if that works, i probably wont buy anything but like really cheap parts for now on. it's hard to beat amazon in both cs and prices. only negative to amazon is that's the only vendor my state collects taxes from. i usally just choose a side vendor and dont have problems there though.

 

[turkey3_scratch]

The newegg website explicitly states in the ToS that a charge back will result in an account suspension. Is their customer service cut-throat? Yes, a bit.

Last time I had to return an intel motherboard due to bent pins. At first the return wasn't accepted but a quick call to customer support fixed that issue. You can't go in angry thinking they owe you something, cuz technically they don't. Damage from shipping is the livability of the shipping company. DOA products should be returned to the manufacturer.

While Newegg may have less than good customer service it was a bad idea to chargeback.

The one time I used Newegg customer service it was great. I was cancelling an item that I purchased, but it was too late to cancel it since they started packaging. The customer service guy ended up cancelling it for me.