[SOLVED] Sold the RAM working, returned not working??

[ceejay7]

Hello, I need help please.

I sold my RAM to someone then later asking me to return it because it was incompatible, I was kind enough to have it returned as long as it is still working as I said to them

but now since it is not working ( PC powers on then shuts down again and then powers on ) I need help with your advice.

We sent them a full video of the RAM working as it was going through the windows 10 boot logo.

I could tell the shop from where I bought it then have them fixed it via warranty. I said them that It was working and now it is not.

I just summaried my actions.

 

[USAFRet]

Did you record the serial numbers before you shipped it?
Are you 100% certain it is the same RAM sticks?

 

[ceejay7]

Yes, I have a picture with the serial number of the stick before selling it. It is the same.

 

[ceejay7]

I just want my memory stick to be fixed, I may not sell it anymore so I can use it for troubleshooting if ever my PC tries to be stubborn.

I did the thing with the eraser and still won't work.

 

[NightHawkRMX]

They might have destroyed them with overclocking.

 

[ceejay7]

they may have said that their item isn't compatible with their motherboard because my RAM is DDR4, (That guy is stupid enough not to consider the compatibility of the component) but they don't have proof installing my RAM, we had alot of proof in form of a video.

 

[NightHawkRMX]

Does everything look fine about the ram?

Like anything burned under the heatspreader?

 

[USAFRet]

So you have it back, correct?
Send it back for warranty replacement.

 

[NightHawkRMX]

If the ram is G.skill it may have a lifetime warranty. My ram has this warranty.

 

[ceejay7]

My RAM is Kingston, I think it also was warranty.

Damn I'm so frustrated. It is my first time to see a component of mine having troubles.

 

[ceejay7]

we've been continuously arguing recently that I sell my components fully working with proofs, but they stated that they didn't installed the RAM because it wasn't compatible. They have a DDR4 Kingston RAM just like mine but it is 4gb and the interesting part is, the notch (The small space somewhere) is on the other location compared to mine. How is that a thing? If they have a DDR4 memory then it should be compatible right??

 

[NightHawkRMX]

They have a DDR4 Kingston RAM just like mine but it is 4gb and the interesting part is, the notch (The small space somewhere) is on the other location compared to mine. How is that a thing? If they have a DDR4 memory then it should be compatible right??

Stick flipped around?

The notches should be in the same spot on all DDR4.

 

[ceejay7]

I think they got scammed with their own RAM. I'll provide a photo of their ram comparing to mine.

https://www.mediafire.com/view/x9oc...57002817876336_4319556056784044032_n.jpg/file

My RAM stick is on the bottom.

I can assure that I have a DDR4 RAM because I'm using an A320 mobo that is DDR4 compatible and using a DDR4 RAM (see my signature)

I wanted to know if DDR4 is compatible when flipped with DDR3. I think the answer is no as they don't have the same voltage(?)

 

[USAFRet]

A bit confused here:
'their RAM'?

You sold it
They complained and returned it
Does it work?

 

[COLGeek]

I think they got scammed with their own RAM. I'll provide a photo of their ram comparing to mine.

https://www.mediafire.com/view/x9oc...57002817876336_4319556056784044032_n.jpg/file

My RAM stick is on the bottom.

I can assure that I have a DDR4 RAM because I'm using an A320 mobo that is DDR4 compatible and using a DDR4 RAM (see my signature)

I wanted to know if DDR4 is compatible when flipped with DDR3. I think the answer is no as they don't have the same voltage(?)

Those are not identical. Even flipping one over, the slots look off. Look at the detail of the exposed circuitry along the heat spreaders.

 

[USAFRet]

Those are not identical. Even flipping one over, the slots look off. Look at the detail of the exposed circuitry along the heat spreaders.

And the font used for "DDR4" is different.

 

[ceejay7]

They also have a DDR4 Kingston RAM just like mine but it is 4gb and the interesting part is, the notch (The small space somewhere) is on the other location compared to mine. I think they flipped out my RAM forcing it to be compatible with the motherboard (Maybe it is ddr2 or ddr3) motherboard. I don't know if that is possible though

If they forced it to that then that might have been the reason why my RAM is not working now

 

[ceejay7]

Those are not identical. Even flipping one over, the slots look off. Look at the detail of the exposed circuitry along the heat spreaders.

That's why I'm thinking that they got scammed on their own ram (A bit off topic hehe)

 

[ceejay7]

So if even flipping my RAM and forcing it to be compatible from what kind of motherboard they have might been the turning point? or it is a no because if my RAM when flipped still doesn't fit to their mobo.

 

[USAFRet]

You cannot forcefit DDR4 RAM to fit in a non-DDR4 motherboard.
The slot is in a different location.

 

[ceejay7]

You cannot forcefit DDR4 RAM to fit in a non-DDR4 motherboard.
The slot is in a different location.

even when flipped right? because other rams have different voltages true?

 

[NightHawkRMX]

even when flipped right? because other rams have different voltages true?

Even when flipped the slot is not even close. It won't work.

There are a lot of differences including voltage.

 

[USAFRet]

even when flipped right? because other rams have different voltages true?

No, not even flipping it the other direction.
The slots are in different places to prevent exactly that.

 

[ceejay7]

If they cannot fit it both side, there might be a problem with their carrying. They might have dropped it after I sold it to them?

Even if they said that it isn't compatible with the motherboard they have, they might have used other motherboards that I don't know.

 

[ceejay7]

note that they don't have any videos or proof of installing the RAM and testing it, they only said that it isn't compatible with their own motherboard.