Question [SOLVED] Can't Install Geforce RTX 2080 TI Drivers or Locate in Device Manager

Jul 25, 2019
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Hi All!

Bottom Line Up Front: I cannot get Windows to recognize my Geforce RTX 2080 Ti

So I just finished the following new build and have been battling this for a few days and cannot figure it out.

Windows 10 Home - 64 Bit
ASUS ROG Maximus XI Extreme
Intel i7-9700k
Kraken X52
Corsair DDR4 32GB
Samsung 970 EVO Plus SSD
Seagate 3TB HDD
EVGA GeForce RTX 2080 Ti
Corsair 1200W Hxi PSU

Everything went smooth until I got to installing my video drivers. I tried installing the drivers from Nvidia's website only to receive the following message "This Nvidia graphics driver is not compatible with this version of windows." And yes it was the 64 bit version for my card. When I go into Device Manager under Display Adapters there is only the "Microsoft Basic Display Adapter". Under Other Devices there is a "PCI Device". The GPU fans are running, the logo on the side illuminates, and running a video feed out of it right now to write this post. Here is a list of all the things I've done/tested after some initial flailing:

-In BIOS verified video display set to PCIE
-In BIOS -> Tools -> GPU Post verified "NVIDIA GPU" in PCIE Slot 1
-Verified Windows updated
-Updated BIOS
-Unhooked ethernet, ran DDU (even though there wasn't really anything to DDU), tried to reinstall drivers, "Graphic driver is not compatible with this version of windows."
-Installed GeForce Experience, tried to update the driver there, same issue.
-In Device Manager, showed hidden devices, deleted all instances of "Microsoft Basic Display Adapter" and the "PCI Device". Tried to install the driver, no joy.
-Re-enabled the "Microsoft Basic Display Adapter", went into BIOS video from PCIE to CPU, tried to install driver, no joy.
-Set BIOS back to PCIE
-Check PSU connections, no luck.
-Put the 2080 in PCIE Slot 2, but couldn't get video to come out of it or get the iGPU to work for some reason (any thoughts on why that might be? Am I just being derpy? Anything I need to change in BIOS to make that work?)
-Ran Windows Memory Diagnostic - No issues - Pass
-Ran Intel Processor Diagnostic 64 - No issues - Pass
-Placed my previous computer's GeForce GTX 770 in PCI-E slot 1. Windows was able to detect the 770 in Device Manager.
-Reinstalled RTX 2080 in PCI-E slot 1. Device Manager will still not detect it.
-Ran HWInfo64, everything looks fine with the exception of this:

[Video chipset]
Video Chipset: NVIDIA GeForce RTX 2080 Ti
Video Chipset Codename: TU102-300A
Video Memory: Unknown
[Video Card]
Video Card: EVGA RTX 2080 Ti XC Gaming (11G-P4-2382)
Video Bus: PCIe v3.0 x16 (8.0 GT/s) @ x8 (2.5 GT/s)
Video BIOS Version: Unknown
Video Chipset Revision: A1
[Performance]
NVIDIA SLI Status: Not Present
Hardware ID: PCI\VEN_10DE&DEV_1E07&SUBSYS_23823842&REV_A1
PCI Location (Bus:Dev:Fnc): 1:00:0
[Driver Information]
Driver Manufacturer: (Standard display types)
Driver Description: Microsoft Basic Display Adapter
Driver Provider: Microsoft
Driver Version: 10.0.15063.0 (ForceWare 300.0)

Driver Date: 20-Jun-2006

DCH/UWD Driver: Not Capable
DeviceInstanceId PCI\VEN_10DE&DEV_1E07&SUBSYS_23823842&REV_A1\4&23B96B75&0&0008
Location Paths PCIROOT(0)#PCI(0100)#PCI(0000)

I'm kind of out of ideas. Is this a bad card? Bad MOBO? Sorry if this was posted elsewhere. Any thoughts and/or advice would be greatly appreciated!

Cheers!

-BB
 
Jul 25, 2019
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Finally got it to work. I did the following:

-Reseated CPU and made sure no pins were bent
-Replaced PCIE power cables from PSU to GPU
-Reseated all other connectors in the computer
-Blew out PCIE Slot 1 with compressed air
-Reset BIOS to default. Set video source to PCIE
-Installed brand new version of windows
-Updated to 1903
-Installed NVIDIA driver
 

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