Question [SOLVED] Laptop keyboard working in BIOS and Bitlocker but not at Windows sign in and afterwards

Aug 29, 2021
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Hi,
My ASUS G14 (ROG Zephyrus G14 GA401IV_GA401IV) laptop's keyboard works in both BIOS and bitlocker, after which, it doesn't work anymore at sign-in page and afterwards.
However, the weird thing is that the FN + hotkeys work fine, i just can't type anything else. The laptop works with an external keyboard.
The following are what i have tried:
  1. Checked BIOS version (mine is up to date)
  2. Re-installed keyboard drivers
  3. Installed ROG keyboard hotfix
  4. Resetted my pc
  5. Resetted BIOS Settings to default
  6. Running windows troubleshooter for keyboard (No results)
  7. Ran MyASUS - no new updates
Would appreciate any help. Thank you very much in advance!
 
Aug 29, 2021
2
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10
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Hi guys,
I managed to solve it. There was a problematic driver called "ASUS Number Pad"
I went to Device Manager, uninstalled and deleted the driver.
Right CLick -> Scan for hardware changes and now it works
 

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