[SOLVED] [SOLVED] Laptop keyboard working in BIOS and Bitlocker but not at Windows sign in and afterwards

[jimanov]

Hi,
My ASUS G14 (ROG Zephyrus G14 GA401IV_GA401IV) laptop's keyboard works in both BIOS and bitlocker, after which, it doesn't work anymore at sign-in page and afterwards.
However, the weird thing is that the FN + hotkeys work fine, i just can't type anything else. The laptop works with an external keyboard.
The following are what i have tried:

1. Checked BIOS version (mine is up to date)
2. Re-installed keyboard drivers
3. Installed ROG keyboard hotfix
4. Resetted my pc
5. Resetted BIOS Settings to default
6. Running windows troubleshooter for keyboard (No results)
7. Ran MyASUS - no new updates

Would appreciate any help. Thank you very much in advance!

 

[jimanov]

Hi guys,
I managed to solve it. There was a problematic driver called "ASUS Number Pad"
I went to Device Manager, uninstalled and deleted the driver.
Right CLick -> Scan for hardware changes and now it works

 

[jimanov]

Hi guys,
I managed to solve it. There was a problematic driver called "ASUS Number Pad"
I went to Device Manager, uninstalled and deleted the driver.
Right CLick -> Scan for hardware changes and now it works