Question (SOLVED) PC often crashes, at the beginning or after pixels appear ?

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Miki248

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Aug 24, 2023
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Hello everyone.

I have this serious issue with my PC.
Sometimes the PC crashes at the very beginning when MSI loading screen appears. And sometimes it randomly crashes after some time while casually using the computer such as browsing the web etc. In the second case usually numerous pixels appear on the screen, it freezes and crashes.
I think that the issue is the Display adapter, because when I go to the Device Manager and choose Display adapters there is an exclamation mark on my NVIDIA GeForce GTX 1080 Ti, and when I choose properties on it, there is a message saying "Device status: Windows has stopped this device because it has reported problems. (Code 43). How can I fix this issue?
Here are my PC specs:
- Processor AMD Ryzen 7 3700X 8-Core Processor GHz
- 16 GB RAM
- Windows 11 Pro 64-bit OS
- ACPI x64-based PC
- MSI MS-7B78
- NVIDIA GeForce GTX 1080 Ti

Thank you.
 
For one you would have a green Nvidia icon in your tray.
But to check for that you go Control Panel, Device Manager, Display Adapter(s).
If the exclamation icon is on it, can still be incompatible drivers.
When you go to nvidia to download drivers, make sure you select the proper GPU & OS.
 
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Thank you for the information.
I checked and latest Nvidia drivers are apparently installed (driver date 8/4/23).
Even so the exclamation icon is still on. I also use the GeForce Experience application in order to make sure that proper driver is installed so I think that there are no errors regarding that. I even installed the Game Ready Driver but still same issues. Just asking, but what is the proper GPU & OS in my case?
 
GeForce GTX 1080Ti & Windows 11 Pro 64bit. Things to click on the selection page at NVIDIA.
But are the installed drivers compatible with your card and OS ?
Let's presume they are, then the only culprit is the GPU or faulty installation (physical) of such.
 
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Cyberat_88 said:
GeForce GTX 1080Ti & Windows 11 Pro 64bit. Things to click on the selection page at NVIDIA.
But are the installed drivers compatible with your card and OS ?
Let's presume they are, then the only culprit is the GPU or faulty installation (physical) of such.
Click to expand...
Thank you. I went to their homepage, chose the proper ones and installed the latest Studio Driver WHQL and Game Ready Driver and the exclamation mark disappeared. However when I restart the computer for some reason it restarted by itself again after few minutes of using it.
So I guess it could be the GPU or installation issue perhaps. I'm not sure how to check and fix that....
 
Cyberat_88 said:
Did it tell you to restart the PC again, did Microsoft override your newfound drivers ?
Click to expand...
No, it didn't tell me to restart. I just did it manually after the installation.
When I check the driver properties the provider is NVIDIA with date 8/14/23 and the digital signer is Microsoft. At the driver details screen the provider and driver files are NVIDIA saved at the system32 folder.
 
The WHQL signature is a "windows compatible" approved signature, not that Microsoft had anything to do with the programming of the drivers.
I don't know, now that you have the right drivers, we can continue to troubleshoot. The thing to look for is bars, pixelations and odd characters on screen. Monitor GPU temps as well, setup fans to be 100% at 65C.
Must have a fan curve.
 
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Cyberat_88 said:
The WHQL signature is a "windows compatible" approved signature, not that Microsoft had anything to do with the programming of the drivers.
I don't know, now that you have the right drivers, we can continue to troubleshoot. The thing to look for is bars, pixelations and odd characters on screen. Monitor GPU temps as well, setup fans to be 100% at 65C.
Must have a fan curve.
Click to expand...
I see.
How can I check all that? Sorry for being a total noob.
 
Miki248 said:
Hello everyone.

I have this serious issue with my PC.
Sometimes the PC crashes at the very beginning when MSI loading screen appears. And sometimes it randomly crashes after some time while casually using the computer such as browsing the web etc. In the second case usually numerous pixels appear on the screen, it freezes and crashes.
I think that the issue is the Display adapter, because when I go to the Device Manager and choose Display adapters there is an exclamation mark on my NVIDIA GeForce GTX 1080 Ti, and when I choose properties on it, there is a message saying "Device status: Windows has stopped this device because it has reported problems. (Code 43). How can I fix this issue?
Here are my PC specs:
- Processor AMD Ryzen 7 3700X 8-Core Processor GHz
- 16 GB RAM
- Windows 11 Pro 64-bit OS
- ACPI x64-based PC
- MSI MS-7B78
- NVIDIA GeForce GTX 1080 Ti

Thank you.
Click to expand...
Sounds like a VRAM issue on the card. I remember at GTX 1070 I had which started playing up, at first it was when under load, later it would just randomly crash. I tried updating drivers etc. but nothing helped. Most times the screen would suddenly have weird artifacts/pixels and everything would just locked up. I ended up buying another (used) 1070, put it in and everything ran perfectly without touching the drivers.

I hope I'm wrong, but I think your card is dying.
 
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pete_101 said:
Sounds like a VRAM issue on the card. I remember at GTX 1070 I had which started playing up, at first it was when under load, later it would just randomly crash. I tried updating drivers etc. but nothing helped. Most times the screen would suddenly have weird artifacts/pixels and everything would just locked up. I ended up buying another (used) 1070, put it in and everything ran perfectly without touching the drivers.

I hope I'm wrong, but I think your card is dying.
Click to expand...
Thank you for the information, but how can I be 100% sure that the video card is the only issue? I do not wish to spend so much money whilst not being able to fix the issue...
 
Miki248 said:
Thank you for the information, but how can I be 100% sure that the video card is the only issue? I do not wish to spend so much money whilst not being able to fix the issue...
Click to expand...
I assume you don't have another PC to test it in, as you probably would've already if you did. So, do you know someone who would let you test your card in their PC?

If you get the same thing happening in a different PC while using the correct drivers, then you can be pretty sure the card is the issue.
 
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pete_101 said:
I assume you don't have another PC to test it in, as you probably would've already if you did. So, do you know someone who would let you test your card in their PC?

If you get the same thing happening in a different PC while using the correct drivers, then you can be pretty sure the card is the issue.
Click to expand...
Unfortunately I do not. The only way would be to buy a cheap used configuration. Also, I am a total noob regarding the hardware so I do not know how to install the video card.
Is there some kind of application software that can check the condition of the video card?
 
Miki248 said:
Unfortunately I do not. The only way would be to buy a cheap used configuration. Also, I am a total noob regarding the hardware so I do not know how to install the video card.
Is there some kind of application software that can check the condition of the video card?
Click to expand...
I'm not aware of software that can detect faults in the card. There are many benchmark tests you can run to compare your card against other peoples, so that you can see if you have everything configured correctly, but they aren't designed to tell you what's wrong.

I guess you could try "userbenchmark" and post the URL link to your results, and I'll see if anything obvious jumps out. You can find the download link here on my results from a few days ago (it's the "test your PC") https://www.userbenchmark.com/UserRun/63409327
 
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pete_101 said:
I'm not aware of software that can detect faults in the card. There are many benchmark tests you can run to compare your card against other peoples, so that you can see if you have everything configured correctly, but they aren't designed to tell you what's wrong.

I guess you could try "userbenchmark" and post the URL link to your results, and I'll see if anything obvious jumps out. You can find the download link here on my results from a few days ago (it's the "test your PC") https://www.userbenchmark.com/UserRun/63409327
Click to expand...
Thank you. I'll give it a try tomorrow and let you know.
 
For the PSU you open the case & read the Make & Model number of the box inside, with all the power wires going to it.
But I digress and jumping the horse, is this GPU within warranty limits ? If it is RMA as bad display artifacts.
 
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Cyberat_88 said:
For the PSU you open the case & read the Make & Model number of the box inside, with all the power wires going to it.
But I digress and jumping the horse, is this GPU within warranty limits ? If it is RMA as bad display artifacts.
Click to expand...
I opened the case but I don't understand where and how to see the PSU information.
Here is the photo.

DSC-0643.jpg
 
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