marcodt

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Good Evening.

I have been trying to figure out why I can only view my security cameras while connected to my home network (aka if I am on the same network).
My setup is a ROGERS Hitron (Ignite TV) modem (bridge mode) > Eero 3-pc mesh system
This was working before switching ISP without any additional configuration so I am wondering if it's my ISP (Rogers).

I have tried changing ports in the Lorex config, opening up ports via the Eero app, trying different ports in the mobile app but it just won't connect..
I have attached a bunch of pictures so that you can see what I am working with:

  1. View: https://imgur.com/hD4QcfI
  1. View: https://imgur.com/gmIItNW
  2. View: https://imgur.com/nepWoCM
  3. View: https://imgur.com/Jvi9SKY
Any help is GREATLY appreciated as I am going crazy over here...
 

kanewolf

Titan
Moderator
To access cameras from outside your LAN you need a couple things. You need a public IP address. You need to a consistent way to get to that address and you need the proper ports opened in your router.
Have you verified that the router you are opening ports on has a public IP address?
Do you have a DDNS configured and is it pointing to your public IP address?
 

marcodt

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To access cameras from outside your LAN you need a couple things. You need a public IP address. You need to a consistent way to get to that address and you need the proper ports opened in your router.
Have you verified that the router you are opening ports on has a public IP address?
Do you have a DDNS configured and is it pointing to your public IP address?
thanks for the response.
I can see my external IP which I assume is my public IP address? Also I have not touched DDNS but this is what it shows:
https://ibb.co/gTFmP5Q
 
Most security cameras are not that secure unfortunately. Lots of reports of cameras with either bugs or backdoor passwords. A lot of them also do not run https or implement it incorrectly.

I would not access the cameras directly from the internet. I would put a vpn on your router to provide the remote access and then access the cameras as if you were on the local lan.

It is added step and only a option if your router supports vpn.
 
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marcodt

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Most security cameras are not that secure unfortunately. Lots of reports of cameras with either bugs or backdoor passwords. A lot of them also do not run https or implement it incorrectly.

I would not access the cameras directly from the internet. I would put a vpn on your router to provide the remote access and then access the cameras as if you were on the local lan.

It is added step and only a option if your router supports vpn.
I do agree with you that a VPN is necessary however, the problem I’m having is that I can’t get it to connect outside of my network in the first place so once I figure that out I’m hoping I can add the extra step with the VPN
 

kanewolf

Titan
Moderator
I do agree with you that a VPN is necessary however, the problem I’m having is that I can’t get it to connect outside of my network in the first place so once I figure that out I’m hoping I can add the extra step with the VPN
A VPN replaces that "outside" connection with a secure connection TO your internal network. If you get a VPN working, then you extend your internal network to an external device.
 

kanewolf

Titan
Moderator
thanks for the response.
I can see my external IP which I assume is my public IP address? Also I have not touched DDNS but this is what it shows:
https://ibb.co/gTFmP5Q
It doesn't look like you have the Lorex DDNS enabled. When trying to access your cameras from external how are you doing it? Are you using your public IP address in a browser? Using an app? If so, how did you configure the app with your public IP address?
 

marcodt

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It doesn't look like you have the Lorex DDNS enabled. When trying to access your cameras from external how are you doing it? Are you using your public IP address in a browser? Using an app? If so, how did you configure the app with your public IP address?
thank you for the quick responses.
So basically Lorex sucks and provides you with an app called Lorex netHD Stratus which is what I use. I attached a picture of the device configuration (with the lnr device id) in the app in the first post. I believe this is the only way for these specific cameras but I could be wrong.
 

kanewolf

Titan
Moderator
thank you for the quick responses.
So basically Lorex sucks and provides you with an app called Lorex netHD Stratus which is what I use. I attached a picture of the device configuration (with the lnr device id) in the app in the first post. I believe this is the only way for these specific cameras but I could be wrong.
Since I don't know that app, can you tell me which of the pictures (1, 2, 3, etc) is the configuration for the app ?
 

marcodt

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I think I am getting close..
I changed the HTTP port inside the camera config to from 80 to 1030 and opened up TCP/UDP ports 1030 on my eero. I then opened the camera app and put in my external IP followed by port 1030 but I get an error for: "receiving data from the device timed out". When I try from a browser I get the gateway admin page but the cameras just freeze and do not load.. almost as if it's making the connection to the NVR but can't actually get into the cameras..
 

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