[SOLVED] Sometimes I get a black screen followed by a PC reboot while playing games

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Cylon-95

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Dec 26, 2015
13
1
10,520
Hello, recently my PC has been crashing while playing games. The screen goes black, the sound almost "freezes" and starts repeating before eventually the PC reboots within a minute or so. I downloaded Whocrashed to try and figure out what could be causing the crashes and how I could fix them. This was the crash report for the most recent one:

On Tue 8/11/2020 11:49:05 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmpag.sys (0xFFFFF8052E8E0818)
Bugcheck code: 0x116 (0xFFFFE18F4D5E7050, 0xFFFFF8052E8E0818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
There was also another report for the same crash:
On Tue 8/11/2020 11:49:05 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\081120-7671-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF8052E8E0818)
Bugcheck code: 0x116 (0xFFFFE18F4D5E7050, 0xFFFFF8052E8E0818, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

My PC specs are this: http://speccy.piriform.com/results/8cFp12FNJQ5rHyaNINIJmsI

As a side note, these issues only started a while after I updated my AMD driver in early June for my gpu which I also bought this year. I also have seen my PC crash in some none intensive games like League of Legends but have never seen it crash on desktop or anything like that. Any help to what I can do next is much appreciated!
 
Solution
It was dust, forgot to update this but after a lot of troubleshooting I figured out that it was actually because my PC was really really dusty :/

<BA selected by Moderator>

Cylon-95

Honorable
Dec 26, 2015
13
1
10,520
It was dust, forgot to update this but after a lot of troubleshooting I figured out that it was actually because my PC was really really dusty :/

<BA selected by Moderator>
 
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