So this is what I found out. When I launch the program Event Viewer shows these errors:
Application: Creative.SBConnect.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000094, exception address 68D36DA7
Faulting application name: Creative.SBConnect.exe, version: 3.2.22.0, time stamp: 0x5ab352c2
Faulting module name: CTHIDRpA.dll, version: 1.7.22.0, time stamp: 0x5a39f63a
Exception code: 0xc0000094
Fault offset: 0x00036da7
Faulting process ID: 0x11ac
Faulting application start time: 0x01d554f19a97f125
Faulting application path: C:\Program Files (x86)\Creative\Sound Blaster Connect 2\Creative.SBConnect.exe
Faulting module path: C:\Program Files (x86)\Creative\Sound Blaster Connect 2\Platform\CTHIDRpA.dll
Report ID: 25421fd4-f794-472a-ba82-587f378fbf30
Faulting package full name:
Faulting package-relative application ID:
Reliability History shows a lot of critical event from creative.SBConnect.
Problem Event Name: APPCRASH
Application Name: Creative.SBConnect.exe
Application Version: 3.2.22.0
Application Timestamp: 5ab352c2
Fault Module Name: CTHIDRpA.dll
Fault Module Version: 1.7.22.0
Fault Module Timestamp: 5a39f63a
Exception Code: c0000094
Exception Offset: 00036da7
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 367e
Additional Information 4: 367ec21ca0f3b58f837d87baca3597b7
I went back to the manufacturer's website and found the first (Sound blaster connect) version of the software and it worked, but it's a bit buggy. Sadly there are no older versions of the Sound blaster connect 2 that I could test out. And I still don't understand if that's a problem from my side or the manufacturer's side.