[SOLVED] Sound Blaster Connect 2 problems

[Gustuxas]

I need some help with sound blaster connect 2 software. Yesterday it stopped responding and didn't even open on my Kratos S5 sound system. It worked almost perfectly until now. The program opens if I switch my speakers off, but closes if I turn them on. I though that it's my pc's fault, so I reinstalled Windows 10, but still no luck. It sound like there's a problem with the drivers maybe? I'm not sure. Thanks for any help.

 

[Ralston18]

Look in Reliability History for audio related error codes and warnings. Event Viewer may have captured some error as well. I.e., what may have happened when the Connect 2 software stopped responding.

Since you reinstalled Windows 10 the "history" will be limited but still worth a look I think.

See what you can find.

Windows 10's built in troubleshooters may find and fix something.

If nothing is readily apparent then go to the manufacturer's website, download, reinstall, and reconfigure the drivers and software.

 

[Gustuxas]

So this is what I found out. When I launch the program Event Viewer shows these errors:

Application: Creative.SBConnect.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000094, exception address 68D36DA7

Faulting application name: Creative.SBConnect.exe, version: 3.2.22.0, time stamp: 0x5ab352c2
Faulting module name: CTHIDRpA.dll, version: 1.7.22.0, time stamp: 0x5a39f63a
Exception code: 0xc0000094
Fault offset: 0x00036da7
Faulting process ID: 0x11ac
Faulting application start time: 0x01d554f19a97f125
Faulting application path: C:\Program Files (x86)\Creative\Sound Blaster Connect 2\Creative.SBConnect.exe
Faulting module path: C:\Program Files (x86)\Creative\Sound Blaster Connect 2\Platform\CTHIDRpA.dll
Report ID: 25421fd4-f794-472a-ba82-587f378fbf30
Faulting package full name:
Faulting package-relative application ID:


Reliability History shows a lot of critical event from creative.SBConnect.
Problem Event Name: APPCRASH
Application Name: Creative.SBConnect.exe
Application Version: 3.2.22.0
Application Timestamp: 5ab352c2
Fault Module Name: CTHIDRpA.dll
Fault Module Version: 1.7.22.0
Fault Module Timestamp: 5a39f63a
Exception Code: c0000094
Exception Offset: 00036da7
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 367e
Additional Information 4: 367ec21ca0f3b58f837d87baca3597b7


I went back to the manufacturer's website and found the first (Sound blaster connect) version of the software and it worked, but it's a bit buggy. Sadly there are no older versions of the Sound blaster connect 2 that I could test out. And I still don't understand if that's a problem from my side or the manufacturer's side.

 

[Gustuxas]

Solved it by asking the creative support team about this. They replied that I should try resetting the speakers by pressing the LED button and holding it until the RGB on the satellites turn to their default rainbow state. I didn't actually know that the LED button could reset the speakers .

 

[waitandhope123]

I can't thank you enough! I had the same exact problem happening and couldn't find the solution, I even contacted Creative and asked them for help providing logs from setupapi and Event Viewer, they thought it might be the antivirus but even on a full reinstall of Windows 10 I couldn't get it to work. I had no idea there was a reset button on the subwoofer! You've totally saved my sanity thank you!