Question Sound crackles then PC freezes for a few seconds ?

LukeW96

Commendable
Apr 22, 2020
5
0
1,510
0
Hello,

I have a couple of really random issues,

  1. Occasionally if im watching a video or chatting to people on discord I get a crackling noise via my headset or speakers for a few seconds and then it carrys on as normal.
  2. I have noticed this when playing FTB. The sound crackling issue is still there but i will then freeze for a few seconds and it will carry on as normal after.
This happens a few times over a few hours peroid and I dont know what the issue is, Event viewer shows nothing during these times.

Specifications of PC:

MB: ASUS TUF Gaming Z690-PLUS D4
CPU: I5-12600k
GPU: ASUS ROG STRIX 3070 8G
RAM: TRI Force 32GB 2x16
PSU: Corsair RMx 850W 80 PLus Gold Modular (got red extension cables)

Headset Logitech G PRO
Mic: Wave 3 Microphone (Headset is plugged through using the Wavelink software etc)
Speakers: Logitech G402

Any help will be greatly appriciated!
 

Lutfij

Titan
Moderator
BIOS version for your motherboard at this moment of time? Make and model of your storage drives? As for your OS, what are you working with? If you're on Windows 10, what version(not edition) of the OS are you on? Your headset is an USB driven peripheral, try and reinstall your chipset drivers and see if that alleviates the issue. How are you cooling that processor and how is it oriented in your build? Make and model of the case?
 

LukeW96

Commendable
Apr 22, 2020
5
0
1,510
0
BIOS version for your motherboard at this moment of time? Make and model of your storage drives? As for your OS, what are you working with? If you're on Windows 10, what version(not edition) of the OS are you on? Your headset is an USB driven peripheral, try and reinstall your chipset drivers and see if that alleviates the issue. How are you cooling that processor and how is it oriented in your build? Make and model of the case?
BIOS Version/Date: American Megatrends Inc. 2103, 30/09/2022
Windows 10 Version: 10.0.19045 Build 19045
Storage Drives: M.2 NVME Corsair MP400 & Samsung SSD 870 QVO 1TB
Headset is currently plugged into the Elgato Wave 1 Microphone which is then plugged via USB it is not using the logitech pro usb adaptor (if that makes sense)
Cooler: NZXT Kraken X53 AIO Pump with the Radiator on the front of the case pulling air in
Case: NZXT H710 Tower Red and Black

Airflow is currently:

2 Fans on the Front Radiator Pulling air through into the case
1 Fan on the rear pushing air out of the case
3 Top mounted fans pulling air into the case

This has only started happening about 2 months ago and got worse recently.
 

LukeW96

Commendable
Apr 22, 2020
5
0
1,510
0
BIOS version for your motherboard at this moment of time? Make and model of your storage drives? As for your OS, what are you working with? If you're on Windows 10, what version(not edition) of the OS are you on? Your headset is an USB driven peripheral, try and reinstall your chipset drivers and see if that alleviates the issue. How are you cooling that processor and how is it oriented in your build? Make and model of the case?
Slight Update -

I noticed SMBusController wasn't recognised so I updated my chipset via the ASUS Website for my Motherboard and installed: 'Intel Chipset Driver V10.1.19199.8340 for Windows 10 64-bit and Windows 11 64-bit'. This has resolved that SMBus Issue as thats not longer an 'Other Device' on Device Manager but dont know if that would also work for the audio freezing issue?

I dont know if thats correct as there was multiple drivers.

Intel GNA V3.0.0.1457 for Windows 10 64-bit and Windows 11 64-bit.
Intel SerialIO driver V30.100.2221.20 For Windows 10/11 64-bit.

I didn't know if I needed to update these as well?

Another thing i've done after a bit of research was disable power throttling in the policy application, would that effect anything?
 

Lutfij

Titan
Moderator
The mic in itself is a sound card, which is why you have an analog output on it(for a headset). The sound card bundled with the Logitech headset is meant for the headset alone. In your current state, you plugged a sound card into another sound card. Work with each device standalone.
 

LukeW96

Commendable
Apr 22, 2020
5
0
1,510
0
The mic in itself is a sound card, which is why you have an analog output on it(for a headset). The sound card bundled with the Logitech headset is meant for the headset alone. In your current state, you plugged a sound card into another sound card. Work with each device standalone.
OK So after a few days I left it and it was fine but now it is back again. I did some digging and a latancy test via LatencyMon and I am getting the following with the issue still:

CONCLUSION
_
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:28:17 (h🇲🇲ss) on all processors.


_
SYSTEM INFORMATION
_
Computer name:
OS version: Windows 10, 10.0, version 2009, build: 19045 (x64)
Hardware: System Product Name, ASUS
BIOS: 2103
CPU: GenuineIntel 12th Gen Intel(R) Core(TM) i5-12600K
Logical processors: 16
Processor groups: 1
Processor group size: 16
RAM: 32509 MB total


_
CPU SPEED
_
Reported CPU speed (WMI): 370 MHz
Reported CPU speed (registry): 3686 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 944.60
Average measured interrupt to process latency (µs): 4.940356

Highest measured interrupt to DPC latency (µs): 689.10
Average measured interrupt to DPC latency (µs): 1.352120


_
REPORTED ISRs
_
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 101.543679
Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.003938
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in ISRs (%) 0.005010

ISR count (execution time <250 µs): 2226420
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0


_
REPORTED DPCs
_
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 4392.590342
Driver with highest DPC routine execution time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Highest reported total DPC routine time (%): 0.185040
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%) 0.284761

DPC count (execution time <250 µs): 5174937
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 42
DPC count (execution time 1000-2000 µs): 2
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 1


_
REPORTED HARD PAGEFAULTS
_
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: svchost.exe

Total number of hard pagefaults 17871
Hard pagefault count of hardest hit process: 4332
Number of processes hit: 83


_
PER CPU DATA
_
CPU 0 Interrupt cycle time (s): 54.066258
CPU 0 ISR highest execution time (µs): 46.602821
CPU 0 ISR total execution time (s): 0.150467
CPU 0 ISR count: 517523
CPU 0 DPC highest execution time (µs): 1498.940857
CPU 0 DPC total execution time (s): 16.963829
CPU 0 DPC count: 1675378
_
CPU 1 Interrupt cycle time (s): 26.514453
CPU 1 ISR highest execution time (µs): 19.577862
CPU 1 ISR total execution time (s): 0.001357
CPU 1 ISR count: 3241
CPU 1 DPC highest execution time (µs): 168.074878
CPU 1 DPC total execution time (s): 0.092052
CPU 1 DPC count: 6453
_
CPU 2 Interrupt cycle time (s): 19.095910
CPU 2 ISR highest execution time (µs): 65.983180
CPU 2 ISR total execution time (s): 0.087764
CPU 2 ISR count: 175784
CPU 2 DPC highest execution time (µs): 876.040695
CPU 2 DPC total execution time (s): 4.407133
CPU 2 DPC count: 344211
_
CPU 3 Interrupt cycle time (s): 10.779137
CPU 3 ISR highest execution time (µs): 0.860011
CPU 3 ISR total execution time (s): 0.000044
CPU 3 ISR count: 168
CPU 3 DPC highest execution time (µs): 65.695062
CPU 3 DPC total execution time (s): 0.005230
CPU 3 DPC count: 563
_
CPU 4 Interrupt cycle time (s): 4.768884
CPU 4 ISR highest execution time (µs): 23.599023
CPU 4 ISR total execution time (s): 0.004185
CPU 4 ISR count: 406
CPU 4 DPC highest execution time (µs): 4392.590342
CPU 4 DPC total execution time (s): 0.072064
CPU 4 DPC count: 33098
_
CPU 5 Interrupt cycle time (s): 5.126966
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 73.692349
CPU 5 DPC total execution time (s): 0.003438
CPU 5 DPC count: 754
_
CPU 6 Interrupt cycle time (s): 3.451749
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 502.250136
CPU 6 DPC total execution time (s): 0.036240
CPU 6 DPC count: 15220
_
CPU 7 Interrupt cycle time (s): 3.134022
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 44.20510
CPU 7 DPC total execution time (s): 0.001394
CPU 7 DPC count: 505
_
CPU 8 Interrupt cycle time (s): 2.661150
CPU 8 ISR highest execution time (µs): 0.0
CPU 8 ISR total execution time (s): 0.0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 68.646772
CPU 8 DPC total execution time (s): 0.018019
CPU 8 DPC count: 6619
_
CPU 9 Interrupt cycle time (s): 2.530045
CPU 9 ISR highest execution time (µs): 0.0
CPU 9 ISR total execution time (s): 0.0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 45.041780
CPU 9 DPC total execution time (s): 0.002099
CPU 9 DPC count: 1156
_
CPU 10 Interrupt cycle time (s): 2.112359
CPU 10 ISR highest execution time (µs): 0.0
CPU 10 ISR total execution time (s): 0.0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 117.434075
CPU 10 DPC total execution time (s): 0.010845
CPU 10 DPC count: 3600
_
CPU 11 Interrupt cycle time (s): 1.991519
CPU 11 ISR highest execution time (µs): 0.0
CPU 11 ISR total execution time (s): 0.0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 59.817146
CPU 11 DPC total execution time (s): 0.001653
CPU 11 DPC count: 1022
_
CPU 12 Interrupt cycle time (s): 114.310084
CPU 12 ISR highest execution time (µs): 101.543679
CPU 12 ISR total execution time (s): 0.806972
CPU 12 ISR count: 1120618
CPU 12 DPC highest execution time (µs): 1430.438416
CPU 12 DPC total execution time (s): 37.409840
CPU 12 DPC count: 1932511
_
CPU 13 Interrupt cycle time (s): 84.992007
CPU 13 ISR highest execution time (µs): 87.192078
CPU 13 ISR total execution time (s): 0.306493
CPU 13 ISR count: 408388
CPU 13 DPC highest execution time (µs): 362.338036
CPU 13 DPC total execution time (s): 17.471581
CPU 13 DPC count: 1054702
_
CPU 14 Interrupt cycle time (s): 32.754794
CPU 14 ISR highest execution time (µs): 25.299512
CPU 14 ISR total execution time (s): 0.003048
CPU 14 ISR count: 292
CPU 14 DPC highest execution time (µs): 319.003256
CPU 14 DPC total execution time (s): 0.405321
CPU 14 DPC count: 48936
_
CPU 15 Interrupt cycle time (s): 38.262252
CPU 15 ISR highest execution time (µs): 0.0
CPU 15 ISR total execution time (s): 0.0
CPU 15 ISR count: 0
CPU 15 DPC highest execution time (µs): 191.305480
CPU 15 DPC total execution time (s): 0.421132
CPU 15 DPC count: 50254
_
 

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