Sound Cutting Out (PUBG)

[FrothyOP]

Hi. I'm having a problem with my Logitech G35 USB headset, I've had it for a year and a half now with FLAWLESS use, no damage to it, and ultimately a great experience with it so far. When PUBG (PlayerUnknown's Battlegrounds), I played it and experienced this issue with my headset. Every 20-30 minutes, my headset will cut off ALL sound as if someone was unplugging it, and then plugging it back it. When i'm talking about all sound, i'm talking about spotify music in the background, discord comms, steam msg notifications, and every single bit that would play through your headset.
I want to make this crystal clear; this is the ONLY game that this happens to. I have never experienced anything like this in my 9 years of PC gaming.

MY SPECS
*CPU: AMD FX-8320 Vishera 8-Core 3.5 GHz
*GPU: Zotac NVIDIA GeForce GTX 950
*RAM: 16GB DDR3 1600
*OS: Windows 10 Pro 64-bit
*Motherboard: GA-78LMT-USB3 6.0
*POWER SUPPLY: Sparkle Power 350w FSP350-50GMN
PERIPHERALS
*Mouse: Razer Deathadder Chroma
*Keyboard: Corsair K65 RGB LUX
*Mousepad: Razer Firefly Chroma
*Headphones: Logitech G35 / CORSAIR VOID RGB USB
*OS: Windows 10 Pro 64-bit

Whenever it seems that I am on the battlefield or in spawn area, this glitch happens. When I am in the squad lobby where you ready up, the glitch has NEVER happened there. Only when my character is ingame.
I am not overclocking any of my components, and I have tried uninstalling drivers, reinstalling drivers, and different USB ports.

EDIT: I recently purchased a Corsair VOID RGB USB headset, and the same problem is still happening.

 

[R4lNM4N]

It's an issue with the game itself, which is why this is the only game giving you the problem. Happens to me too. Keep in mind, PUBG is not a finished product. Again, it's not your headset, it's the game still being developed.

 

[FrothyOP]

It's an issue with the game itself, which is why this is the only game giving you the problem. Happens to me too. Keep in mind, PUBG is not a finished product. Again, it's not your headset, it's the game still being developed.

I posted this to the PCMR reddit and was told it was an issue with my power supply.

"First thing i noticed was the 350W PSU. Although not sure how that would affect Sound (Maybe lack of power to the MOBO). 2nd hardware (maybe) is the motherboard itself."

Which made more sense to me. I do plan on upgrading my components later on, so I'll buy a better PSU anyway. However, I have posted this same issue on the PUBG subreddit 6-7 times already (of course, over week intervals), and nobody has had the same problem. Are you sure we're having the exact same problem?

 

[xxepiccrulerxx]

Hi there!
This is an issue with PUBG, there is an issue with their audio in quite a few different ways, I´m fairly sure that everyone who plays PUBG has experienced this, there´s nothing to be worried about, I have a well sufficient PSU and get the same thing. PUBG is early access so this is to be expected.
Hope this helped!
PS - PUBG is a very poorly optimized game at the moment and often crashes for people with High end GPU´s due to ¨Not enough RAM¨ and among other things, this could be the issue as well.
May your frames be high and your temps low :]

 

[R4lNM4N]

I recommend coming here for tech guidance over reddit. Yes, you should have a better PSU but it is not related to this specific issue. You don't have to go off the charts with the wattage but a quality PSU is the most important component of any build. Obviously, it is providing electrical current to everything. Giving dirty power to your entire system is not worth the risk. Useful links below:

Wattage calculator
Graphics cards power requirements
Tom's Hardware PSU tier list



xxepiccrulerxx is correct about the game. At one point I nailed the issue down to my SLI config so I played on just a single card. Then one day there was a game update and they must have fixed the SLI profile. This game, popular as it is, has not been fully optimized yet and is a work in progress

 

[FrothyOP]

Thanks for the help man, using the website you gave me, my recommended PSU was https://www.amazon.com/dp/B00DZ6R9GE/?tag=xov-20
Thoughts?

 

[R4lNM4N]

I would avoid it. Look at the "80 Plus" rating. Avoid anything below gold. Also keep in mind - the calculator is best used as a guide. You should purchase at least 50 Watts above what it says your minimum requirements are.

Here's a good tier two choice