Question Sound not working on laptop

[Niels_1987]

Hello,

After a driver update a while ago my sound on my laptop (XPS 9570) running on Windows 11 my sound stopped working. When looking at my sound settings (https://ibb.co/McNRr5F) it says 'no output devices found' and henceforth I can't drag the sound level slider to the right (it's stuck at 0). From my device manager (https://ibb.co/nCGM2XD) I see that there are a few audio devices available of which I guess the Realtek(R) are my laptop's speakers? The others are all external speakers except for the Intel. This Realtek says it has the correct driver though. So I am kinda stuck here and don't know how to proceed. Can someone help?

System info: https://ibb.co/5YZbC5N

Thanks in advance.

Greetings Niels

 

[CountMike]

Hello,

After a driver update a while ago my sound on my laptop (XPS 9570) running on Windows 11 my sound stopped working. When looking at my sound settings (https://ibb.co/McNRr5F) it says 'no output devices found' and henceforth I can't drag the sound level slider to the right (it's stuck at 0). From my device manager (https://ibb.co/nCGM2XD) I see that there are a few audio devices available of which I guess the Realtek(R) are my laptop's speakers? The others are all external speakers except for the Intel. This Realtek says it has the correct driver though. So I am kinda stuck here and don't know how to proceed. Can someone help?

System info: https://ibb.co/5YZbC5N

Thanks in advance.

Greetings Niels

Check in Device Manager > Sound if right output is defined.

 

[Niels_1987]

Thanks @CountMike Im unsure how to define it? All I can do is open the sound tab so I see the different devices and then see the properties of the different devices by double clicking on them. Also, you think the Realtek(R) are indeed my laptop's speakers?

 

[CountMike]

Thanks @CountMike Im unsure how to define it? All I can do is open the sound tab so I see the different devices and then see the properties of the different devices by double clicking on them. Also, you think the Realtek(R) are indeed my laptop's speakers?

Thanks @CountMike Im unsure how to define it? All I can do is open the sound tab so I see the different devices and then see the properties of the different devices by double clicking on them. Also, you think the Realtek(R) are indeed my laptop's speakers?

"Realtek HD Audio" (in Control panel) in case of old type drivers or "Realtek Sound Console" as an APP (in case of UAD (Universal Audio Driver) should give you those options.

 

[Niels_1987]

Oke thanks again. There is no Realtek app and also not a Realtek HD audio in my control panel.

When I click on sound in my control panel and go to ' adjust system volume' a popup called 'volume mixer' appears with the message that ' no audio device is installed'.

Do I need to download a driver somewhere?