Question Sound problems, crashes

Nov 20, 2019
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Hi, i've been having crashes on discord and firefox when I open some games, like rainbow six siege, and sound cutting out in discord while playing, tried formating pc but the problem persists

speccy
http://imgurl.me/image/hupWM
cpu goes to 62c while playing
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CONCLUSION
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Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:16:21 (h🇲🇲ss) on all processors.


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SYSTEM INFORMATION
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Computer name: DESKTOP-L7KL98U
OS version: Windows 10 , 10.0, build: 18363 (x64)
Hardware: ASUSTeK COMPUTER INC., PRIME B250M-A
CPU: GenuineIntel Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz
Logical processors: 4
Processor groups: 1
RAM: 16329 MB total


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CPU SPEED
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Reported CPU speed: 30 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.



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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 364.20
Average measured interrupt to process latency (µs): 3.416942

Highest measured interrupt to DPC latency (µs): 319.0
Average measured interrupt to DPC latency (µs): 1.148239


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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 137.617667
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0.126110
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.169299

ISR count (execution time <250 µs): 781749
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 1683.762333
Driver with highest DPC routine execution time: CLASSPNP.SYS - SCSI Class System Dll, Microsoft Corporation

Highest reported total DPC routine time (%): 0.133995
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%) 0.423142

DPC count (execution time <250 µs): 5595099
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 11
DPC count (execution time 1000-1999 µs): 1
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


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REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: firefox.exe

Total number of hard pagefaults 7873
Hard pagefault count of hardest hit process: 2474
Number of processes hit: 55


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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 54.091114
CPU 0 ISR highest execution time (µs): 137.617667
CPU 0 ISR total execution time (s): 6.391032
CPU 0 ISR count: 747072
CPU 0 DPC highest execution time (µs): 349.641667
CPU 0 DPC total execution time (s): 13.477876
CPU 0 DPC count: 4724241
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CPU 1 Interrupt cycle time (s): 20.926894
CPU 1 ISR highest execution time (µs): 127.9370
CPU 1 ISR total execution time (s): 0.252268
CPU 1 ISR count: 34677
CPU 1 DPC highest execution time (µs): 266.352333
CPU 1 DPC total execution time (s): 1.426206
CPU 1 DPC count: 312685
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CPU 2 Interrupt cycle time (s): 17.442696
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 374.079333
CPU 2 DPC total execution time (s): 0.713679
CPU 2 DPC count: 228263
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CPU 3 Interrupt cycle time (s): 18.048177
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 1683.762333
CPU 3 DPC total execution time (s): 0.986349
CPU 3 DPC count: 329922
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Lutfij

Titan
Moderator
Can you please pass on your full system's specs like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:

Are you on the latest BIOS update for your motherboard? Did you get onto your OS version via the update process or was this a clean install?
 
Reactions: wickdlain
Nov 20, 2019
5
0
10
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CPU: I5 7400
Motherboard: Asus prime b250m-a
Ram: x2 hyperx fury 8gb
I'm using HDD seagate barracuda 500gb 7200rpm
Gpu: gtx 960 2gb
Chassis: sentey a20 plus
OS: windows 10 pro 1909
And the OS was a fresh install, yes I updated my bios yesterday
 
Nov 20, 2019
5
0
10
0
Can you please pass on your full system's specs like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:

Are you on the latest BIOS update for your motherboard? Did you get onto your OS version via the update process or was this a clean install?
Any idea if it's hardware or software related?
 

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