Question Spontaneous Random Crashes - WHEA Logger Event 18, No Pattern

Apr 24, 2022
2
0
10
0
Hi,

Desperate for some help here. For about a month or two my PC has been having random crashes during both non-intensive and intensive activity. This would happen between very occasionally but now is seemingly happening more often.
There seems to be no pattern to it at all, sometimes I will just be browsing the web, other times gaming my PC will freeze, hang for about 3 seconds and then reboot. No BSOD. Happens more when I'm using chrome and word side by side weirdly enough but not common enough to be the main cause.

Research online suggests people have a similar issue but I cannot for the life of me pinpoint what is causing my problems.
The actual event viewer lists 3 WHEA Logger errors after the critical Kernal power error, all event 18:

Error 1:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

Details view:

ErrorSource3

ApicId0

MCABank5

MciStat0xbea0000000000108

MciAddr0x101f8047081e3d1

MciMisc0xd01a0ffe00000000

ErrorType9

TransactionType2

Participation256

RequestType0

MemorIO256

MemHierarchyLvl0

Timeout256

OperationType256

Channel256

Length936

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


Error 2:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0

Details view:

ErrorSource3

ApicId0

MCABank22

MciStat0xbaa000000000080b

MciAddr0x0

MciMisc0xd01a0ffe00000000

ErrorType10

TransactionType256

Participation0

RequestType0

MemorIO2

MemHierarchyLvl3

Timeout0

OperationType256

Channel256

Length936

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


Error 3:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 11

Details view:

ErrorSource3

ApicId11

MCABank5

MciStat0xbea0000000000108

MciAddr0x101f804809ea1d5

MciMisc0xd01a0ffe00000000

ErrorType9

TransactionType2

Participation256

RequestType0

MemorIO256

MemHierarchyLvl0

Timeout256

OperationType256

Channel256

Length936

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

Specs:
Motherboard: Gigabyte AB350-Gaming-CF
CPU: AMD Ryzen 5 1600 Six-Core Processor, 3200 Mhz, 6 Core(s), 12 Logical Processor(s)
RAM: 16 GB Corsair (not entirely sure which)
GPU: NVIDA GeForce GTX 970
PSU: Corsair CV Series CV650 650W 80 Plus Bronze
SSD (Boot): NVMe Samsung SSD 970
HDD: Seagate ST31000528ASQ
OS: Windows 10 Pro
BIOS: F31, 06/05/2019


Troubleshooting so far:
  • Memtest 86 - no issues found
  • /sfc scannow - no issues found
  • Updating all drivers
  • Updating chipset
  • Temp monitoring - no issues found
Not really sure what my next steps are - I am unsure whether to try updating the BIOS or not due to risk and the Gigabyte website is unclear on Ryzen processors.
 

Ralston18

Titan
Moderator
Look in Reliability History. Much more user friendly than Event Viewer and presents a time line format that can be very helpful.

What you can do:

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, and jumpers are fully and firmly in place.

Use a bright flashlight to inspect throughout for signs of damage: cracked connectors, bare conductor showing, melted insulation, browned or blackened components, swollen components, signs of liquid, pinched or kinked wires. Loose screws or brackets. Anything amiss at all.

Also: how old is that Corsair PSU? History of heavy use for gaming, video editing, or even mining?
 
Reactions: Phillip Corcoran
Apr 24, 2022
2
0
10
0
Gave everything a thorough clean and check (visual and physical), no problems.
Have waited a bit hoping a random update would fix it but no luck. Stress tested more as well and cannot replicate the problem.

PSU is a year and a half old, bought new and not really used heavily. It's actually the newest part in the PC. Some gaming but nothing heavy.

I'm still stumped, the fact I cannot replicate it makes me think it could be a hardware failure? But the randomness doesn't make sense to me. Oldest part in the PC is 4 years old, everything else ~2 years.
Any additional help would really be appreciated, it's starting to affect my university work as it will die mid working.
 

ASK THE COMMUNITY