Hi,
Desperate for some help here. For about a month or two my PC has been having random crashes during both non-intensive and intensive activity. This would happen between very occasionally but now is seemingly happening more often.
There seems to be no pattern to it at all, sometimes I will just be browsing the web, other times gaming my PC will freeze, hang for about 3 seconds and then reboot. No BSOD. Happens more when I'm using chrome and word side by side weirdly enough but not common enough to be the main cause.
Research online suggests people have a similar issue but I cannot for the life of me pinpoint what is causing my problems.
The actual event viewer lists 3 WHEA Logger errors after the critical Kernal power error, all event 18:
Error 1:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
Details view:
Error 2:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0
Details view:
Error 3:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 11
Details view:
Specs:
Motherboard: Gigabyte AB350-Gaming-CF
CPU: AMD Ryzen 5 1600 Six-Core Processor, 3200 Mhz, 6 Core(s), 12 Logical Processor(s)
RAM: 16 GB Corsair (not entirely sure which)
GPU: NVIDA GeForce GTX 970
PSU: Corsair CV Series CV650 650W 80 Plus Bronze
SSD (Boot): NVMe Samsung SSD 970
HDD: Seagate ST31000528ASQ
OS: Windows 10 Pro
BIOS: F31, 06/05/2019
Troubleshooting so far:
Not really sure what my next steps are - I am unsure whether to try updating the BIOS or not due to risk and the Gigabyte website is unclear on Ryzen processors.
Desperate for some help here. For about a month or two my PC has been having random crashes during both non-intensive and intensive activity. This would happen between very occasionally but now is seemingly happening more often.
There seems to be no pattern to it at all, sometimes I will just be browsing the web, other times gaming my PC will freeze, hang for about 3 seconds and then reboot. No BSOD. Happens more when I'm using chrome and word side by side weirdly enough but not common enough to be the main cause.
Research online suggests people have a similar issue but I cannot for the life of me pinpoint what is causing my problems.
The actual event viewer lists 3 WHEA Logger errors after the critical Kernal power error, all event 18:
Error 1:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
Details view:
ErrorSource | 3 |
ApicId | 0 |
MCABank | 5 |
MciStat | 0xbea0000000000108 |
MciAddr | 0x101f8047081e3d1 |
MciMisc | 0xd01a0ffe00000000 |
ErrorType | 9 |
TransactionType | 2 |
Participation | 256 |
RequestType | 0 |
MemorIO | 256 |
MemHierarchyLvl | 0 |
Timeout | 256 |
OperationType | 256 |
Channel | 256 |
Length | 936 |
RawData |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|
Error 2:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0
Details view:
ErrorSource | 3 |
ApicId | 0 |
MCABank | 22 |
MciStat | 0xbaa000000000080b |
MciAddr | 0x0 |
MciMisc | 0xd01a0ffe00000000 |
ErrorType | 10 |
TransactionType | 256 |
Participation | 0 |
RequestType | 0 |
MemorIO | 2 |
MemHierarchyLvl | 3 |
Timeout | 0 |
OperationType | 256 |
Channel | 256 |
Length | 936 |
RawData |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|
Error 3:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 11
Details view:
ErrorSource | 3 |
ApicId | 11 |
MCABank | 5 |
MciStat | 0xbea0000000000108 |
MciAddr | 0x101f804809ea1d5 |
MciMisc | 0xd01a0ffe00000000 |
ErrorType | 9 |
TransactionType | 2 |
Participation | 256 |
RequestType | 0 |
MemorIO | 256 |
MemHierarchyLvl | 0 |
Timeout | 256 |
OperationType | 256 |
Channel | 256 |
Length | 936 |
RawData |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|
Specs:
Motherboard: Gigabyte AB350-Gaming-CF
CPU: AMD Ryzen 5 1600 Six-Core Processor, 3200 Mhz, 6 Core(s), 12 Logical Processor(s)
RAM: 16 GB Corsair (not entirely sure which)
GPU: NVIDA GeForce GTX 970
PSU: Corsair CV Series CV650 650W 80 Plus Bronze
SSD (Boot): NVMe Samsung SSD 970
HDD: Seagate ST31000528ASQ
OS: Windows 10 Pro
BIOS: F31, 06/05/2019
Troubleshooting so far:
- Memtest 86 - no issues found
- /sfc scannow - no issues found
- Updating all drivers
- Updating chipset
- Temp monitoring - no issues found
Not really sure what my next steps are - I am unsure whether to try updating the BIOS or not due to risk and the Gigabyte website is unclear on Ryzen processors.