- Apr 30, 2013
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I'm trying to get a document printed off for my wife that she tried printing before I got up today, but I'm having no luck tracing the issue back to the source. I am on a custom-built PC running WIndows 8, and the printer is an HP Deksjet F4140. Here's the situation:
The printer was originally "offline," which is an issue we had a while back (we don't use the printer very often). I think it was a simple matter of deselecting "Use printer offline" in the print queue Printer menu, but I'm not positive as that was a long time ago. Now, the printer is shown as connected but offline, and that option is not selected. There is no communication happening between my computer and the printer besides a check to see if it's plugged in. The check mark is there to indicate that it is connected, and yet the "Offline" indicator is alive and well.
I can cancel all but one document in the queue, which is freaking annoying because it keeps my CPU running up unless I manually end the Spooler Sybsystem App process. But when I do that, the printer disappears from the list, so I can't troubleshoot a darned thing. I don't remember what step I took, but the document now says that its status is "Deleting - Paused - Printing," whatever the heck that means.
***Update***
I just closed the print queue and restarted the service, and the queue is now cleared with the printer back in the list under Devices and Printers.
Thus far, every time I submit a new print job, the Spooler Subsystem App runs my CPU up to 16-21% and just sits there, apparently not doing anything. The only way to make any change is to shut down the process, cancel the print job, and restart the service. And it seems that every time I do this, a new instance of PrintIsolationHost pops up in my processes list.
I've tried deleting and re-adding the device several times, but that doesn't change anything.
Is there any advice for this sort of issue?
The printer was originally "offline," which is an issue we had a while back (we don't use the printer very often). I think it was a simple matter of deselecting "Use printer offline" in the print queue Printer menu, but I'm not positive as that was a long time ago. Now, the printer is shown as connected but offline, and that option is not selected. There is no communication happening between my computer and the printer besides a check to see if it's plugged in. The check mark is there to indicate that it is connected, and yet the "Offline" indicator is alive and well.
I can cancel all but one document in the queue, which is freaking annoying because it keeps my CPU running up unless I manually end the Spooler Sybsystem App process. But when I do that, the printer disappears from the list, so I can't troubleshoot a darned thing. I don't remember what step I took, but the document now says that its status is "Deleting - Paused - Printing," whatever the heck that means.
***Update***
I just closed the print queue and restarted the service, and the queue is now cleared with the printer back in the list under Devices and Printers.
Thus far, every time I submit a new print job, the Spooler Subsystem App runs my CPU up to 16-21% and just sits there, apparently not doing anything. The only way to make any change is to shut down the process, cancel the print job, and restart the service. And it seems that every time I do this, a new instance of PrintIsolationHost pops up in my processes list.
I've tried deleting and re-adding the device several times, but that doesn't change anything.
Is there any advice for this sort of issue?
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