[SOLVED] Sporadic ping spikes whilst online

[flipturn10]

Hello,

Recently I have discovered a situation regarding my internet connection affecting my experiences online. This is a new issue as I have not experienced this before with my current router. I have a considerably good internet connection although I am 2 floors and several rooms from the placement of my router (sadly I can’t move it closer to me or myself closer to it). After running a plethora of CMD ping tests, I have discovered a notable issue when experiencing these spikes. Often, a spike is quite noticeable as shown here and quickly resolves itself after a few seconds:

https://imgur.com/a/LKXTmch

View: https://imgur.com/a/LKXTmch


The highest I’ve seen it is over 3000 ms and the lowest I’ve seen is 9 ms.

But I also have discovered that the spikes are also identified in CMD as “Request Timed Out” as they occur. I have read that this may have something to do with a packet blockage within my Windows 10 Firewall settings, but I have no clue on how to resolve this if that were to be indeed the case.

What I’ve tried so far:

Flushing my DNS
Restarting Router / Modem (multiple times)
Switching WiFi channels on various connections
Switching connections
Purchasing a WiFi Netgear extender (which has proven to not support this issue whatsoever)
Updating my drivers
Disabling metered connections/power saving
Using Google’s static IP address and DNS option (0.0.0.0)
Condensing my internet usage to one program (which has no effect on my connection)

My router: Netgear Nighthawk AC3200 Tri-band X6
Connection: Wireless WiFi
Ping average: 10 - 25 ms per test while idle / 25 - 30 ms while running an online game

Please help me! If more information is needed, I will be glad to provide it. Thank you,
- flipturn10

 

[bill001g]

If we assume this is a wifi problem you get delays because the routers is attempting to retransmit damaged data. To not let the delays get outrageous it at some point gives up and drops the data and you see packet loss.

Pretty much all other technology than wifi just discards damaged data and depend on the application to retransmit it. Since data damage is much more common in wifi it works different.

For everything except games the wifi delays are much better than the delays for the end application to get the data retransmitted from the remote server. Games would rather have the data lost and the ping time be consistent.

This is just one of those fundamental things with how wifi works and is why it is not recommended you play games on wifi if you have any other option.

There is little you can do to fix this, most times the data is being damaged by interfering radio signals coming from outside your house.

Your only real option is to find a way to not use wifi. Maybe powerline or moca units would be a option.

 

[flipturn10]

I know ethernet cabling is not an option for me. I have a WiFi extender but whenever I attempt to press my WPS button on my router it quicky flashes and then halts. I have no other option besides trying to get a new port for my router and moving it upstairs, but I doubt the other members of my house will comply.

 

[flipturn10]

The extender itself is a Netgear AC1200 Range Extender. I have had many issues trying to setup, but the same issue occurs when it did work.

 

[bill001g]

Your best option is still likely powerline network devices. The av2 based ones work better than the older technology and work in most houses.

Unless you can find the source of the interference and somehow stop it you are likely not going to solve the problem. You can do the standard upgrade the firmware on the router but it is not likely a router problem.

You could try 2.4g instead of 5g or the reverse maybe it will work better.

 

[flipturn10]

Updated on packet loss.

This is under 'hitronhub.home' from the modem.

 

[bill001g]

This last data pretty much proves it is your wifi causing the problems. If you have issues in the first hop it will corrupt any test results past it so hops past it mean very little.

You need to find a way to not use wifi. Powerline networks is likely you best option when ethernet is not available.