SprintPCS improving Customer Service - NOT

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Archived from groups: alt.cellular.sprintpcs (More info?)

Sprint to cut 1,000 jobs at call center

Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
service call center in Illinois, cutting 1,000 jobs in a bid to reduce
costs.


<http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>

SprintPCS with the worst rated Customer Service is being proactive in
keeping that standing?

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

"Røbert M." <rmarkoff@faq.city> wrote in message
news:rmarkoff-07A0EE.16140505062004@news1.west.earthlink.net...
>
> Sprint to cut 1,000 jobs at call center
>
> Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
> service call center in Illinois, cutting 1,000 jobs in a bid to reduce
> costs.
>
>
> <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
>
> SprintPCS with the worst rated Customer Service is being proactive in
> keeping that standing?

Which recent survey are you referring to? THe two most recent do not have
them last.

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

"Røbert M." <rmarkoff@faq.city> wrote in message
news:rmarkoff-07A0EE.16140505062004@news1.west.earthlink.net...
>
> Sprint to cut 1,000 jobs at call center
>
> Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
> service call center in Illinois, cutting 1,000 jobs in a bid to reduce
> costs.
>
>
> <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
>
> SprintPCS with the worst rated Customer Service is being proactive in
> keeping that standing?

Oh, by which recent rating are you talking about Phillipe. Once more ... a
lie ...

And they keep coming and coming and ....

Bob

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

Perhaps Sprint is getting rid of people because they are having less
prolems to deal with.

I seldom call CS. Once in several years. And that was only to
upgrade my service.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

> Which recent survey are you referring to? THe
> two most recent do not have them last.

J.D. Power does.
The Yankee group does.
Consumer Reports does, and repeatedly too.

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

"WiMax0007" <wimax0007@aol.com> wrote in message
news:20040606181437.28218.00000368@mb-m22.aol.com...
> > Which recent survey are you referring to? THe
> > two most recent do not have them last.
>
> J.D. Power does.
> The Yankee group does.
> Consumer Reports does, and repeatedly too.

None of those three qualify as a recent survey. Two have come out since
these, and neither of the newer ones had Sprint last.

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

The only lie is pretending that SprintPCS Custtomer service is either

- Acceptable
- Improving

We know its not acceptable as Sprint is a WLNP loser.

We know its not improving as they keep laying people off, insuring ever
increasing hold times.

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

"WiMax0007" <wimax0007@aol.com> wrote in message
news:20040606181621.28218.00000369@mb-m22.aol.com...
> The only lie is pretending that SprintPCS Custtomer service is either
>
> - Acceptable
> - Improving
>
> We know its not acceptable as Sprint is a WLNP loser.
>
> We know its not improving as they keep laying people off, insuring ever
> increasing hold times.

What study are you referring to that equates layoffs to hold times?

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

In article <20040606181621.28218.00000369@mb-m22.aol.com>, wimax0007
@aol.com says...
> The only lie is pretending that SprintPCS Custtomer service is either
>
> - Acceptable
> - Improving
>
> We know its not acceptable as Sprint is a WLNP loser.
>
> We know its not improving as they keep laying people off, insuring ever
> increasing hold times.
>

You've still failed to show that hold times are up *or* rising.

As usual, Phillie, when the facts aren't there, you make them up.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rdj7c0ln8db1mi8oblhr1qg71vhghmfsjo@4ax.com>,
Meager landis <Hbourne77@aol.com> wrote:

> Perhaps Sprint is getting rid of people because they are having less
> prolems to deal with.

Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
the first quarter of this year. Their churn rate increased.

>
> I seldom call CS. Once in several years. And that was only to
> upgrade my service.

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@faq.city> wrote in message
news:rmarkoff-0928A5.21320006062004@news2.west.earthlink.net...
> In article <rdj7c0ln8db1mi8oblhr1qg71vhghmfsjo@4ax.com>,
> Meager landis <Hbourne77@aol.com> wrote:
>
> > Perhaps Sprint is getting rid of people because they are having less
> > prolems to deal with.
>
> Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
> the first quarter of this year. Their churn rate increased.
>

No evidence of increased hold times have been reported here, or anywhere
else, except for a slight increase the week that portability went national.
I believe everybody was busy during that time.

Sprint gained customers in the first quarter- if you are talking about the
customers that left, Verizon had more. Using your own business logic, that
would make Sprint more stable than Verizon.

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@faq.city> wrote in message
news:rmarkoff-0928A5.21320006062004@news2.west.earthlink.net...
> In article <rdj7c0ln8db1mi8oblhr1qg71vhghmfsjo@4ax.com>,
> Meager landis <Hbourne77@aol.com> wrote:
>
> > Perhaps Sprint is getting rid of people because they are having less
> > prolems to deal with.
>
> Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
> the first quarter of this year. Their churn rate increased.

So Phillipe, 3 different IDs used to post in this thread? Why the need to
post with 3 different IDs?

Bob

 

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Archived from groups: alt.cellular.sprintpcs (More info?)

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O/Siris <0siris@sprxntpcs.com> wrote:
>
> You've still failed to show that hold times are up *or* rising.
>
> As usual, Phillie, when the facts aren't there, you make them up.
>

I have talked with them four times over the last week. The first time
had a 5 minute hold time. The last three had NO hold time. Two were on
the weekend, on Sunday morning around 10AM. I called back because an
ESN swap didn't go through. It went pretty flawlessly other than that.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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Archived from groups: alt.cellular.sprintpcs (More info?)

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Bob Smith <usirsclt_No_Spam_@earthlink.net> wrote:
>
> So Phillipe, 3 different IDs used to post in this thread? Why the need to
> post with 3 different IDs?
>
> Bob
>

He is just doing it to be a dink. Whoa ... I haven't used that work in
several years

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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