[SOLVED] SSD 100% active state on iTunes ?

[utnalove]

Hello,

I have motherboard Asus X79-DELUXE, SSD Samsung EVO 870 EVO 2TB, and Windows 10.

The problem is that I am having this issue since the very beignning. On my previous SSD it was working fine. In this new one, it is not. I installed the system about half year ago or more.

The computer all works fine. The problem happens only with iTunes.
In iTunes the problem happens ONLY when I plug in a device to USB AND I enter the window that shows serial number, backup, restore backup options, etc. If I do not enter this window in iTunes, all works fine.

Problem: when I enter that window the SSD Active State goes to about 45% for about 10 seconds. Then it goes to 100% and the read/write goes to zero. The computer become unresponsive.

If I unplug the device, and/or if I manage to kill iTunes (it can take 1 hour to slowly kill this process). The computer still is unresponsive and the SSD is 100% active state.

Troubleshooting:

• I upgraded Samsung drivers for SSD
• I upgraded Windows 10 64 from 20H2 to 22H2.
• Upgraded iTunes
• Tried to plug different device, iPhone, iPod, etc. same issue

What else can I try?

 

[helpstar]

update the firmware of the SSD if available via Samsung Magician

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage, age, condition.

Disk drive(s): make, model, capacity, how full?

= = = =

When running at 100% take a look at what the system and drive are doing.

Or trying to do....

Use Task Manager, Resource Monitor, and Process Explorer (Microsoft, free) to look and learn more about what is happening.

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

Likely some buggy or corrupted app, driver, utility....

Start by observing system performance before allowing iTunes to launch/run.

Then launch/run iTunes and observe again.

Determine what changes: what system resources (i.e. SSD) are being used, to what extent (%), and what is using any given resource.

More needs to be known.

 

[utnalove]

I found the issue. In the iTunes library there was a song (audio file) bigger than 2 GB.
After removing this file from iTunes everything started working back normally again.

I hope this helps