Question SSD causing bsod

Feb 22, 2021
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So latently my pc has got a lot of bsod. I have tried everything from resetting my pc to run chckdsk commands and it just doesn't work. This is my latest crash report https://anonfiles.com/F4Oas92eqd/MEMORY_DMP
I hope someone will help and if you need more info such as driver details or something then just post a comment.


INFO:
i9900kf
32 gb ram - 3000 mhz
Intel SSD 660 p Series - I think this is caussing the bsod
1 tb hdd
rtx 2080 super strix
msi motherboard z390
700w power supply

What i have tried:
Reinstalling windows twice
chkdsk /f /r
mdsched.exe
CCleaner
MalwareBytes
Update driver for ssd
Disable fast boot
sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
DISM /Online /Cleanup-Image /RestoreHealth /Source:F:\Sources\install.wim
DISM /Online /Cleanup-Image /RestoreHealth /Source:wim:F:\Sources\install.wim:1 /LimitAccess
DISM /Online /Cleanup-Image /RestoreHealth /Source:C:\ESD\Windows\sources\install.esd
DISM /Online /Cleanup-Image /RestoreHealth /Source:C:\ESD\Windows\sources\install.esd /LimitAccess
DISM /Online /Cleanup-Image /RestoreHealth /Source:esd:C:\ESD\Windows\sources\install.esd:1 /LimitAccess
DISM /Online /Cleanup-Image /RestoreHealth /Source:F:\Sources\install.esd
 
Last edited:

Colif

Win 10 Master
Moderator
run this on the ssd - https://www.intel.com.au/content/www/au/en/support/articles/000005800/memory-and-storage.html

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

Open Windows File Explorer
Navigate to C:\Windows\Minidump
Copy the mini-dump files out onto your Desktop
Do not use Winzip, use the built in facility in Windows
Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .

person I ask to check dumps can't easily download 1.91gb to check a dump file. minidumps are way smaller and include most of the info.
 
Feb 22, 2021
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run this on the ssd - https://www.intel.com.au/content/www/au/en/support/articles/000005800/memory-and-storage.html

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

Open Windows File Explorer
Navigate to C:\Windows\Minidump
Copy the mini-dump files out onto your Desktop
Do not use Winzip, use the built in facility in Windows
Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
Then post a link here to the zip file, so we can take a look for you . . .

person I ask to check dumps can't easily download 1.91gb to check a dump file. minidumps are way smaller and include most of the info.
https://drive.google.com/file/d/1fsNBEJrTJhARwtl4hhThrMoju8-3PX8-/view?usp=sharing
 

gardenman

Admirable
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/pjmytu8L/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:022121-12187-01.dmp (Feb 21 2021 - 16:29:02)
Bugcheck:DPC_WATCHDOG_VIOLATION (133)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 2 Hour(s), 48 Min(s), and 55 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

Possible Motherboard page: https://www.msi.com/Motherboard/MPG-Z390-GAMING-PLUS.html
There are BIOS updates available for your system, several which "Improve memory compatibility". Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Feb 22, 2021
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Last edited:

gardenman

Admirable
Moderator
I ran the dump files through the debugger and got the following information: https://jsfiddle.net/1z3rv0sx/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:022521-7828-01.dmp (Feb 25 2021 - 14:15:49)
Bugcheck:CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:memory_corruption (Process: steam.exe)
Uptime:0 Day(s), 1 Hour(s), 33 Min(s), and 21 Sec(s)

File information:022421-8515-01.dmp (Feb 24 2021 - 06:52:50)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: chrome.exe)
Uptime:0 Day(s), 0 Hour(s), 05 Min(s), and 37 Sec(s)

File information:022321-8218-01.dmp (Feb 22 2021 - 20:23:10)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: WmiPrvSE.exe)
Uptime:0 Day(s), 10 Hour(s), 58 Min(s), and 20 Sec(s)

File information:012521-8718-01.dmp (Jan 25 2021 - 05:34:03)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: DiscordCanary.exe)
Uptime:0 Day(s), 3 Hour(s), 31 Min(s), and 37 Sec(s)

File information:012321-8593-01.dmp (Jan 23 2021 - 13:06:40)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: csrss.exe)
Uptime:0 Day(s), 7 Hour(s), 33 Min(s), and 37 Sec(s)

File information:012221-9937-01.dmp (Jan 22 2021 - 11:54:26)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: DiscordCanary.exe)
Uptime:0 Day(s), 1 Hour(s), 27 Min(s), and 52 Sec(s)

File information:011821-33484-01.dmp (Jan 18 2021 - 08:55:04)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 6 Hour(s), 56 Min(s), and 04 Sec(s)

File information:011721-8406-01.dmp (Jan 17 2021 - 09:51:13)
Bugcheck:DPC_WATCHDOG_VIOLATION (133)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 6 Hour(s), 38 Min(s), and 51 Sec(s)
Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
The only dump that offers any clues as to cause was the 1st one on Jan 17 that mentions USBXHCI which is the USB Extensible Host Controller Interface. So a USB device of some kind was involved there.

Try updating Logitech G Hub, I have seen it cause bsod recently
I see you removed steelseries engine since then.

could do without WHEA and Clock Watchdog timeout errors, those could mean its hardware.
WHEA can be all sorts of things: hardware, drivers, heat, old BIOS version, Overclocking software like MSI Afterburner
remove afterburner while we look
remove any overclocks
there are 4 BIOS versions since yours. they can help with WHEA errors. MSI have a video showing how to update bios linked at top of the dl page - https://www.msi.com/Motherboard/support/MPG-Z390-GAMING-PLUS
 
Feb 22, 2021
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The only dump that offers any clues as to cause was the 1st one on Jan 17 that mentions USBXHCI which is the USB Extensible Host Controller Interface. So a USB device of some kind was involved there.

Try updating Logitech G Hub, I have seen it cause bsod recently
I see you removed steelseries engine since then.

could do without WHEA and Clock Watchdog timeout errors, those could mean its hardware.
WHEA can be all sorts of things: hardware, drivers, heat, old BIOS version, Overclocking software like MSI Afterburner
remove afterburner while we look
remove any overclocks
there are 4 BIOS versions since yours. they can help with WHEA errors. MSI have a video showing how to update bios linked at top of the dl page - https://www.msi.com/Motherboard/support/MPG-Z390-GAMING-PLUS
Thanks for the advice with updating my bios but I wanna do that as the last solution. Because if something went wrong in the bios update it's gg for my pc. But I do have one question sometimes when I start my localhost server or when I close it my pc crashes and it just freezes. It doesn't even go to the BSOD it's just frozen. Should I just wait until I get the BSOD or turn off the pc. (it doesn't output any mini dump) and when these type of crashes happens i only have like 5 applications running Xampp, Cfx.re Server, Spotify, FiveM and vscode
 
Last edited:

gardenman

Admirable
Moderator
The download says "503 Service Unavailable"
No server is available to handle this request.

I've tried for 10 minutes. Consider using another file hosting service and reposting a link. Google drive will work. Onedrive will work. There are others.
 

gardenman

Admirable
Moderator
I ran the dump file through the debugger and got the following information: https://jsfiddle.net/ckm94qag/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:022721-7921-01.dmp (Feb 27 2021 - 10:41:22)
Bugcheck:DPC_WATCHDOG_VIOLATION (133)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 2 Hour(s), 17 Min(s), and 16 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Possible Motherboard page: https://www.msi.com/Motherboard/MPG-Z390-GAMING-PLUS.html
There are BIOS updates available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
just freezing without a BSOD makes me suspect its not windows causing the problems
i9900kf
32 gb ram - 3000 mhz
Intel SSD 660 p Series - I think this is caussing the bsod
1 tb hdd
rtx 2080 super strix
msi motherboard z390
700w power supply
who makes PSU, what model?

usb again
ffff9f803502f3c0 fffff8044b80219e : ffff9f803502f668 0000000000000000 0000000000000000 0000000000000001 : USBXHCI!Isoch_RetrieveNextStage+0x3f
ffff9f803502f480 fffff8044b801ef0 : ffff9f803502f600 ffff9f803502f601 0000000000000000 ffff9f8000000001 : USBXHCI!Isoch_ProcessTransferEventWithED1+0x28e
ffff9f803502f560 fffff8044b806571 : 0000000000000004 ffff9f803502f638 0000000000000008 ffff9f803502f640 : USBXHCI!Isoch_EP_TransferEventHandler+0x10
ffff9f803502f590 fffff8044b8060a5 : 0000000000000780 00005bf292d97400 ffffa40d6d448670 ffffa40d6d78baf0 : USBXHCI!Endpoint_TransferEventHandler+0xb1
ffff9f803502f5f0 fffff8044b805d7c : ffffa40d6d4b3328 ffffb48151e92180 00005bf292490c88 ffff9f803502f710 : USBXHCI!Interrupter_DeferredWorkProcessor+0x315

what USB have you got?
 
Feb 22, 2021
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just freezing without a BSOD makes me suspect its not windows causing the problems

who makes PSU, what model?

usb again
ffff9f803502f3c0 fffff8044b80219e : ffff9f803502f668 0000000000000000 0000000000000000 0000000000000001 : USBXHCI!Isoch_RetrieveNextStage+0x3f
ffff9f803502f480 fffff8044b801ef0 : ffff9f803502f600 ffff9f803502f601 0000000000000000 ffff9f8000000001 : USBXHCI!Isoch_ProcessTransferEventWithED1+0x28e
ffff9f803502f560 fffff8044b806571 : 0000000000000004 ffff9f803502f638 0000000000000008 ffff9f803502f640 : USBXHCI!Isoch_EP_TransferEventHandler+0x10
ffff9f803502f590 fffff8044b8060a5 : 0000000000000780 00005bf292d97400 ffffa40d6d448670 ffffa40d6d78baf0 : USBXHCI!Endpoint_TransferEventHandler+0xb1
ffff9f803502f5f0 fffff8044b805d7c : ffffa40d6d4b3328 ffffb48151e92180 00005bf292490c88 ffff9f803502f710 : USBXHCI!Interrupter_DeferredWorkProcessor+0x315

what USB have you got?
I found out it wasn't a 700w power supply but a 850 power supply.
Power Supply: https://www.pricerunner.dk/pl/640-5135297/Stroemforsyninger/Riotoro-Enigma-G2-850W-Sammenlign-Priser
USB: https://www.kingston.com/datasheets/dt101g2_us.pdf
 
Feb 22, 2021
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PSU seems okay - https://www.kitguru.net/components/power-supplies/zardon/riotoro-enigma-850w-g2-power-supply-review/
https://www.tomshardware.com/reviews/riotoro-enigma-850w-psu,4910.html

I mean, what USB devices? not what usb flash drive (though technically it is the right answer). Something plugged into USB is causing errors, I was just curious what it might be.
Oh.

Hyperx Quadcast
Ozone Strike Battle
Logitech G502
Sandberg USB Webcam Pro (133-95)
Steelseries Arctis 7
Bluetooth USB
 

Colif

Win 10 Master
Moderator
what BT USB is it?
How old?

can you give me a name and I see what I can find as I don't see it mentioned in drivers
But then I don't see
  • Hyperx Quadcast
  • Ozone Strike Battle
  • Sandberg USB Webcam Pro (133-95)
either
what are the ages of them? could be a Usb device that is on its way out. Could be it works most of the time but sometimes doesn't reply when it should or how its expected to.

usb is tricky but this "might" show me something useful (it creates a zip file, if you can upload it to a file sharing website and show link, I see what I can find
 
Feb 22, 2021
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what BT USB is it?
How old?

can you give me a name and I see what I can find as I don't see it mentioned in drivers
But then I don't see
  • Hyperx Quadcast
  • Ozone Strike Battle
  • Sandberg USB Webcam Pro (133-95)
either
what are the ages of them? could be a Usb device that is on its way out. Could be it works most of the time but sometimes doesn't reply when it should or how its expected to.

usb is tricky but this "might" show me something useful (it creates a zip file, if you can upload it to a file sharing website and show link, I see what I can find
The bt USB is quite new and some unknown brand (Cambridge Silicon Radio Bluetooth).
And I find it weird you can't Hyperx Quadcast, Ozone Strike Battle or Sandberg USB Webcam Pro (133-95). They deffently are here
The File from the "scan":
 

Colif

Win 10 Master
Moderator
And I find it weird you can't Hyperx Quadcast, Ozone Strike Battle or Sandberg USB Webcam Pro (133-95). They deffently are herehttps://cdn.discordapp.com/attachments/719549746842304513/816747211224383548/image0.jpg
if the devices use standard Microsoft drivers, i won't see them. I wasn't denying you had them, I just can't tell from driver listing
Cambridge Silicon Radio
might be unknown to you but they been around a long time.

I see your nvidia drivers are crashing once a week, random.
defender has been crashing once a day
there could be newer lan drivers on here - https://www.msi.com/Motherboard/support/MPG-Z390-GAMING-PLUS#down-driver&Win10 64

any idea what the 3 problem devices are on PC?
they show in System information/Components
Base System Device?? - PCI/VEN_8086&DEV_1911&SUBSYS_7B511462&REV_00\3&115836598&40
Dev 1911 = Intel
Try updating Intel Management Engine Interface, its on the MSI site above under Other drivers

the other 2 devices are a PS2 mouse & Keyboard which I don't think we need to worry about too much.
 
Feb 22, 2021
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if the devices use standard Microsoft drivers, i won't see them. I wasn't denying you had them, I just can't tell from driver listing

might be unknown to you but they been around a long time.

I see your nvidia drivers are crashing once a week, random.
defender has been crashing once a day
there could be newer lan drivers on here - https://www.msi.com/Motherboard/support/MPG-Z390-GAMING-PLUS#down-driver&Win10 64

any idea what the 3 problem devices are on PC?
they show in System information/Components
Base System Device?? - PCI/VEN_8086&DEV_1911&SUBSYS_7B511462&REV_00\3&115836598&40
Dev 1911 = Intel
Try updating Intel Management Engine Interface, its on the MSI site above under Other drivers

the other 2 devices are a PS2 mouse & Keyboard which I don't think we need to worry about too much.
I haven't got any BSOD in a long time now, but I haven't really used my PC (school only). It's probably a good idea to tell you I often experience BSOD when in play games (mostely FiveM) and rarely CS:GO.
 

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