Question SSD data drive suddenly stopped working last night and then win10 couldn’t see it or initialize it anymore. How can I diagnose/fix?

[FloundericiousWA]

I am new to the board so thank you in advance for your patience.

Last night I was downloading some updates before shutting down and when I went to open a zip file I noticed that it kept refusing to work. Long story short the computer suddenly could not see the solid-state Drive anymore. I will update this later when I get home with more details but it is a one terabyte solid-state drive that I use and drive… And my Windows 10 operating system is on a different solid-state drive.

After it had the problem, I rebooted the computer. Then I opened the disc partition management software… And saw the disk shown as not initialized and the operating system could not see the capacity.

Attempting to initialize the drive gave me a weird error message about the selected object not existing or something.

This happened right at dead time so I just shut the computer down and will deal with it tonight. Trying to search for suggestions led me all over the place.

“Fix your MBR! Download our SSD rescue software! Reflash your BIOS! unolug and replug the sata cable!”

Anyone got a good step by step guide for how to step through unscrewing the device?

Because the OS disk is still fine, I have normal mode access to all windows 10 apps/functions.

Any help would be most appreciated! As I said I will come back with more details after work.

 

[rgd1101]

if windows can see the ssd but not initialized. sound like hardware failed

 

[fzabkar]

If you cannot obtain a SMART report, then the drive has most likely failed.

https://www.reddit.com/r/datarecoverysoftware/wiki/index/smart/

 

[FloundericiousWA]

Appreciate the quick inputs. I already had the five stages of grief. I have a couple of things to check and I’ll get back with y’all. Sigh.

 

[USAFRet]

Appreciate the quick inputs. I already had the five stages of grief. I have a couple of things to check and I’ll get back with y’all. Sigh.

Not to twist the knife, but see my sig pic.

 

[FloundericiousWA]

Oh!!! It’s back! I guess it was overheated??? I will check where the cooling fan air blows and maybe do something to make sure it gets more airflow
More details. It’s a crucial MX500 1TB drive. A casual web search reveals that crucial ssd drives run hot. So I’ve cleaned and turned the fans up to higher speed. I’ve also rescued files I care the most about

 

[worstalentscout]

Oh!!! It’s back! I guess it was overheated??? I will check where the cooling fan air blows and maybe do something to make sure it gets more airflow
More details. It’s a crucial MX500 1TB drive. A casual web search reveals that crucial ssd drives run hot. So I’ve cleaned and turned the fans up to higher speed. I’ve also rescued files I care the most about

Crucial did say you can power up the SSD but remove the data cable.............let it sit for about 30 minutes before connecting data cable..............it might work after that

 

[fzabkar]

SMART will tell you if there are any bad blocks.

 

[FloundericiousWA]

Picture of CrystalDiskInfo stats
----------------------------------------------------------------------------
CrystalDiskInfo 9.2.3 (C) 2008-2024 hiyohiyo
Crystal Dew World: https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 22H2 [10.0 Build 19045] (x64)
Date : 2024/04/10 17:55:30

-
(03) CT1000MX500SSD1
----------------------------------------------------------------------------
Model : CT1000MX500SSD1
Firmware : M3CR043
Serial Number : 2219xxxx
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-3
Minor Version : ACS-3 Revision 5
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 3352 hours
Power On Count : 498 count
Host Writes : 5653 GB
Temperature : 20 C (68 F)
Health Status : Good (99 %)
Features : S.M.A.R.T., APM, NCQ, TRIM, DevSleep, GPL
APM Level : 00FEh [ON]
AAM Level : ----
Drive Letter : E:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 __0 000000000000 Raw Read Error Rate
05 100 100 _10 000000000000 Reallocated NAND Block Count
09 100 100 __0 000000000D18 Power On Hours Count
0C 100 100 __0 0000000001F2 Power Cycle Count
AB 100 100 __0 000000000000 Program Fail Count
AC 100 100 __0 000000000000 Erase Fail Count
AD _99 _99 __0 00000000000E Average Block Erase Count
AE 100 100 __0 000000000003 Unexpected Power Loss Count
B4 __0 __0 __0 00000000002F Unused Spare NAND Blocks
B7 100 100 __0 000000000000 SATA interface Downshift
B8 100 100 __0 000000000000 Error Correction Count
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
C2 _80 _62 __0 002600000014 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending ECC Count
C6 100 100 __0 000000000000 SMART Offline Scan Uncorrectable Error Count
C7 100 100 __0 000000000000 UDMA CRC Error Count
CA _99 _99 __1 000000000001 Lifetime Remaining
CE 100 100 __0 000000000000 Write Error Rate
D2 100 100 __0 000000000000 Successful RAIN Recovery Count
F6 100 100 __0 0002C2BF4D1D Cumulative Host Sectors Written
F7 100 100 __0 000005E14F70 Host Program NAND Pages Count
F8 100 100 __0 000003795BFE FTL Program NAND Pages Count

 

[fzabkar]

Looks clean and error-free.

 

[FloundericiousWA]

woo!