Question SSD disappears under heavy load

[liudas.baublys]

So when I play Witcher 3, elden ring or any other heavy game, after a minute my NVMe ssd dissappears and whole pc becomes very laggy and then just crashes, but after restart everything comes back to normal. I ran ssd health check and everything shows normal. I also tried installing a game on another ssd, then that ssd disappears. I tried switching ssd places that didn't help. Tried switching to windows 11, tried undervolting gpu. It might be a motherboard or a power problem, but don't know how to check that. Also my pc is 2 years old.

Specs:
Intel Core I5-8500T
Asus Prime Z370-P
4x8gb DDR4 SDRAM Corsair
RTX 2080TI
SSD 970 EVO Plus 250GB
SSD 970 EVO 1TB
Thermaltake Smart ProRGB 850W

 

[Lutfij]

Thermaltake Smart ProRGB 850W
How old is the PSU in your build? 2 years? If so, the point you made on your other thread, here, is very concerning. Borrow a PSU from a friend or neighbor who owns a PSU that's brnaded, reliably built and has at least 750W of power the entire build.

Asus Prime Z370-P
Which BIOS version are you on for your motherboard?

Intel Core I5-8500T
How are you cooling the processor?

You seem to have Samsung SSD's, use Samsung's Magician app and see if the 970's you have are pending a firmware update.

 

[liudas.baublys]

Thermaltake Smart ProRGB 850W
How old is the PSU in your build? 2 years? If so, the point you made on your other thread, here, is very concerning. Borrow a PSU from a friend or neighbor who owns a PSU that's brnaded, reliably built and has at least 750W of power the entire build.

Asus Prime Z370-P
Which BIOS version are you on for your motherboard?

Intel Core I5-8500T
How are you cooling the processor?

You seem to have Samsung SSD's, use Samsung's Magician app and see if the 970's you have are pending a firmware update.

PSU is 2, maybe 2.5 years old.
BIOS version is 3004 (seems latest).
With fans and thermal paste, but cpu never reaches 60 C.
And my SSD's firmware are up to date.


I tried again cleaning the psu and reconecting the cables of psu and it seems it fixed the problem for now. But it is only temporary, after a month or two the problem comes back. And when I clean the psu almost no dust comes out, so maybe reconecting the cables fixes the problem. So yeah I will try to get a different psu. I don't think that it is a motherboard or a ssd problem.

 

[Lutfij]

I tried again cleaning the psu
Please elaborate on how you clean the PSU.

 

[SoumithCS]

Bad Sectors? Any luck with chkdsk? Keep a CrystalDiskInfo screenshot.

 

[liudas.baublys]

Bad Sectors? Any luck with chkdsk? Keep a CrystalDiskInfo screenshot.

So when a drive dissappears CrystalDiskInfo shows this

https://imgur.com/a/Vt1EGLD

View: https://imgur.com/a/Vt1EGLD


No luck with chkdsk

 

[liudas.baublys]

I tried again cleaning the psu
Please elaborate on how you clean the PSU.

I take it all out, unplug it and then with foot pump just clean every possible hole

 

[scout_03]

this ssd on test still under warranty rma .

 

[liudas.baublys]

this ssd on test still under warranty rma .

I don't think that it is a ssd problem, because the same thing happens with the other ssd when I install the game there.

 

[fzabkar]

So when a drive dissappears CrystalDiskInfo shows this

Those stats are nonsensical. How can CrystalDiskInfo report non-zero values for Power On Hours and Temperature and Total Host Reads/Writes when the raw values are all zeros?

Weird. :-?

 

[liudas.baublys]

Those stats are nonsensical. How can CrystalDiskInfo report non-zero values for Power On Hours and Temperature and Total Host Reads/Writes when the raw values are all zeros?

Weird. :-?

Probably because whole ssd dissappears so all information dissappears.
But if ssd doesn't dissappear while playing a game it shows this

https://imgur.com/a/0lJvCA8

View: https://imgur.com/a/0lJvCA8

 

[fzabkar]

It's weird because the information is decoded from the raw data, yet the raw data are all zeros.

For example, Power On Hours is 0x1EBE, which is 7870 in decimal.

https://www.google.com/search?q=0x1ebe+in+decimal

 

[Lutfij]

I take it all out, unplug it and then with foot pump just clean every possible hole
You're wasting your time doing so. Please stop and invest in a reliably built unit.

If you want to rule out your motherboard being the root the cause, swap it out for a known working donor board. If you want to rule out your SSD's, take them over to a known working system and see if they behave the same way(i.e, they disappear). I wouldn't be surprised if your current PSU was the culprit all along, knocking out your electrosensitive hardware in your build to encounter the issue expressed in this thread.