[SOLVED] ssd is detected in bios and device manager but not the partition or file explorer

[big_mike2003]

ssd is detected in bios and device manager but not the partition or file explorer.
i bought a samsung 860 evo 500gb going on a week ago now.
i want to make it my main drive for 2 or 3 games and OS but it doesnt show up in partition or anywhere i need it to be so i can format it.
i dont think this matters but i have
i5 9600k
gtx 1660
16gb ddr4 3000mhz
and a super barebones mini atx h310 motherboard by MSI.
i tried it in my i3 7350k z270 1050ti computer and it didnt work there either.
i tried diffrent sata ports, sata cables, power cables and diffrent connectors, installing windows to it without hard drive in(wouldnt show up), reinstalling windows on hdd and plugging it in.
basically everything hardware related ive tried.
software related i tried CMD>diskpart>disk volume> doesnt show up to format it or add a letter to it.
a few other things ive mindlessly done over the past week that ive forgotten and ive even tried the windows memory diagnostic tool and probably every video on youtube that is anything similar to my situation.
if theres any way to see if its faulty so i can return it as soon as possible that would be great too.

 

[rgd1101]

it is in device manager? what os?

 

[USAFRet]

Screencap of your Disk Management window, please.

 

[big_mike2003]

it is in device manager? what os?

yes it shows up in device manager and im on windows 10

 

[big_mike2003]

Screencap of your Disk Management window, please.

https://ibb.co/Tg7kPbk
its uploaded here

 

[retroforlife]

Have you tried the Samsung disk management software if that can't make it work right I would get a refund 🤔

 

[rgd1101]

windows 10? check storage spaces?
https://support.microsoft.com/en-us/help/12438/windows-10-storage-spaces

 

[popatim]

Which mode are your Sata ports in?