I see a contact link on the addlink web page.
Perhaps ask them if there is a firmware update and if so how to get it.
They ask for "ID Order", since I purchased this through a local store and not directly from them there's nothing I can put there.
Also looked around at their support and people are saying its basically nonexistent, I guess that's what you get when you buy from an unknown brand.
To be fair I didn't know much about these drives and went based on reviews which are quite positive.
I did experience some issues with the disk awhile ago, it basically did not move and was wondering what's going on with it, but then it went back to working again , maybe it's a sign of it going to fail soon?