[SOLVED] SSD suddenly not recognized by system

[TokyoTom]

In December I built my wife a new ITX setup with the following specs:

Gigabyte B450 Aorus Pro Wifi AM4
AMD Ryzen 2600X
Crucial P1 1TB NVMe m.2 SSD
Corsair Vengeance LPX 16GB (2x8GB) @3200
RX 580 8GB
IN WIN A1 Plus (using built in PSU, 650W)
Running Win 10 64-bit

Her PC has been running fine for the last 4-5 months with no major issues until two days ago.

The PC froze and she did a hard reset (holding down the power button). When the PC is turned on now it sits at the BIOS splash screen for about 2 minutes, and then loads up the bios but will not boot up Win 10.

Looking at the BIOs, no drives are detected so no boot device can be selected.

I’ve tried clearing the CMOS, removing the SSD and reseating, disabling and enabling “fast boot,” but the machine is still not recognizing the SSD.

Any suggestions here? Any possibility this is related to Win 10 updates or has the drive just suddenly failed?

Many thanks!

 

[rocktalkrock]

Did you try moving your SSD to the 2nd M.2 socket?

 

[TokyoTom]

Unfortunately there is only one slot. It's a mini ITX board:
https://www.aorus.com/product-detail.php?p=804&t=53&t2=&t3=

 

[rocktalkrock]

Unfortunately there is only one slot. It's a mini ITX board:
https://www.aorus.com/product-detail.php?p=804&t=53&t2=&t3=

I see, you left out the "i" when you identified your motherboard.
Everything you describe indicates the problem is either the drive or the drives connection to the M.2 socket. It is possible the drive has failed but it's very rare for that to happen with a device that has no moving parts. When you removed the SSD did you take a close look at it for any signs of physical damage?

 

[TokyoTom]

I see, you left out the "i" when you identified your motherboard.
Everything you describe indicates the problem is either the drive or the drives connection to the M.2 socket. It is possible the drive has failed but it's very rare for that to happen with a device that has no moving parts. When you removed the SSD did you take a close look at it for any signs of physical damage?

Hi, thanks for your help.

No, there are no signs of physical damage. I've tried reseating with and without the thermal padding/Gigabyte supplied heatsink.

Last night I flashed the bios to the latest for the board, but it made no difference.

I may try installing the drive on my machine. My motherboard has a second m.2 slot.

 

[TokyoTom]

Well, I tried installing the drive in my machine.

I installed in the second m.2 slot and turned my pc on. It refused to boot with the drive installed. Just hung at the bios splash screen.

As soon as I removed the drive things booted up normally. I'm guessing the drive is dead.

Hopefully Crucial will replace it without issue. Unfortunately my wife has lost a ton of data and now has no PC at a critical time since we're all working from home.

 

[Deicidium369]

In December I built my wife a new ITX setup with the following specs:

Gigabyte B450 Aorus Pro Wifi AM4
AMD Ryzen 2600X
Crucial P1 1TB NVMe m.2 SSD
Corsair Vengeance LPX 16GB (2x8GB) @3200
RX 580 8GB
IN WIN A1 Plus (using built in PSU, 650W)
Running Win 10 64-bit

Her PC has been running fine for the last 4-5 months with no major issues until two days ago.

The PC froze and she did a hard reset (holding down the power button). When the PC is turned on now it sits at the BIOS splash screen for about 2 minutes, and then loads up the bios but will not boot up Win 10.

Looking at the BIOs, no drives are detected so no boot device can be selected.

I’ve tried clearing the CMOS, removing the SSD and reseating, disabling and enabling “fast boot,” but the machine is still not recognizing the SSD.

Any suggestions here? Any possibility this is related to Win 10 updates or has the drive just suddenly failed?

Many thanks!

The 2 minute BIOS splash screen tells me that that drive is in the process of or has failed.