[SOLVED] SSD warranty voided ?

[JulianKar]

Hello my name is Julian.

I've recently bought a new setup with an ADATA SX8200 Pro m.2 2280 Gen3x4 SSD 2TB

I got my PC set up by a local reseller with windows 10 installed and everything properly setup - according to their word.

I received the PC and started it and in the process of transfering all my logins from my old PC and installing different programs - mainly for gaming. I got a dll error while visiting some random internet sites via Firefox Mozilla for PC.
I decided to google the error and a result showed up stating i had a missing .dll. I googled the .dll and decided to download and install it which crashed my windows. At that time i was able to boot up in a mode in which my explorer and everything else was flashing. I googled what was the problem and it was something aobut messing up windows files. I decided to reinstall windows because it was a fresh install a few hours old with no information to lose. I took a flash drive with bootable windows from microsoft.com.

When it asked me where i wish to install it i saw 4 partitions 3 of which the option to format/delete data was allowed. I pressed that button thinking It would do a fresh install on the SSD. After the installation was done I had managed to successfully reinstall it. It worked ok and for a few hours I got back to reinstalling the different programs including steam and battlenet.

I left the working overnight in order to download the games i wanted to play. In the morning I woke to the PC being in the BIOS and unable to reinstall windows again. When i got to the UEFI page where i try to make a fresh install of windows i saw no partitions anymore and it was a blank space.

The following monday i brought my PC to the reseller to check it out and try and fix it. They called me today on Wednesday 25.06 and told me that i had 15 partitions on the SSD. Does that void my warranty and does what i did constitute "improper use of item" ?
I have used windows 7 these last 11 years and i've never had a problem when i downloaded a missing .dll off the internet. Is it possible that my reseller tries to scam me into buying a new SSD or would they be entirely right to deny me a warranty.

 

[rgd1101]

is a ssd. you can have as many partition as you want.

and don't download random missing dll off the internet.

and here how to do a clean fresh os install

How To - Windows 10 clean install tutorial

If you are looking for the Windows 11 Clean install tutorial, you can find that here: Windows 11 Clean install tutorial (Click here) Otherwise, welcome to the Windows 10 Clean install tutorial This tutorial is intended to help you, step by step, to perform a clean install of Windows...

forums.tomshardware.com

 

[dorsai]

Creating partitions in no way should void a warranty. I would delete all of the partitions, format the drive, and start fresh.

As rgd1101 stated you should avoid downloading dll files.

 

[Bob.B]

Hello my name is Julian.

I've recently bought a new setup with an ADATA SX8200 Pro m.2 2280 Gen3x4 SSD 2TB

I got my PC set up by a local reseller with windows 10 installed and everything properly setup - according to their word.

I received the PC and started it and in the process of transfering all my logins from my old PC and installing different programs - mainly for gaming. I got a dll error while visiting some random internet sites via Firefox Mozilla for PC.
I decided to google the error and a result showed up stating i had a missing .dll. I googled the .dll and decided to download and install it which crashed my windows. At that time i was able to boot up in a mode in which my explorer and everything else was flashing. I googled what was the problem and it was something aobut messing up windows files. I decided to reinstall windows because it was a fresh install a few hours old with no information to lose. I took a flash drive with bootable windows from microsoft.com.

When it asked me where i wish to install it i saw 4 partitions 3 of which the option to format/delete data was allowed. I pressed that button thinking It would do a fresh install on the SSD. After the installation was done I had managed to successfully reinstall it. It worked ok and for a few hours I got back to reinstalling the different programs including steam and battlenet.

I left the working overnight in order to download the games i wanted to play. In the morning I woke to the PC being in the BIOS and unable to reinstall windows again. When i got to the UEFI page where i try to make a fresh install of windows i saw no partitions anymore and it was a blank space.

The following monday i brought my PC to the reseller to check it out and try and fix it. They called me today on Wednesday 25.06 and told me that i had 15 partitions on the SSD. Does that void my warranty and does what i did constitute "improper use of item" ?
I have used windows 7 these last 11 years and i've never had a problem when i downloaded a missing .dll off the internet. Is it possible that my reseller tries to scam me into buying a new SSD or would they be entirely right to deny me a warranty.

I doubt that your warranty covers operator error.
I would think the merchant will bill you for service time to reinstall the OS.

 

[JulianKar]

Now it doesn't recognize the ssd anywhere except in the BIOS and doesn't let me boot even trough a bootable flash drive or access to the command prompt