Star menu for sound

[zahangir34]

can not hear the friends when want to chat

 

[hang-the-9]

Not sure what this star menu thing you are talking about. Do all other sounds work? Are you talking about the notification ding you may get when someone sends a message or no sound comes out at all during voice chat?

What program are you talking about? Did you already check the settings for notifications, windows muted audio, things like that?