[SOLVED] Start after sleep get the PC to reboot

[rapzak]

Hi,

I have a quite annoying problem with my pc.

When I put it to sleep, it often will not start up again, the PC seems to start but the screen does not come on – 5 seconds after the PC restarts and it boots fine and working.

Sometimes it may start from sleep.

I have also seen some times the bios test will not pass due to it says there is no keyboard detected or windows started and have driver failures on some usb device/controller so mouse/other usb stuff is not working.

I have been playing around with fast boot on/off.

The windows log normally – says the issue why it rebooted was time out due to graphic card not responding.

I have swapped the power supply, in the believe it was not delivering enough power in the start moment, and sleep needed hardware to be ready faster than a normal boot.

Normal boot has never issues, and the PC is stable when running.

I have tried to update mainboard driver + GPU driver + Bios on mainboard.
Running windows 10.


ASUS Prime B350-Plus, Socket-AM4

AMD YD1600BBAEBOX Ryzen 5 1600 Prozessor

PNY NVIDIA Quadro P600 DVI, 2GB GDDR5 (128 Bit), 4x miniDP (4x mDP to DVI-D), LP

1x Cooler Master MWE White V2 400 - ATX12V 2.52/ EPS12V - 80 PLUS - AC 230 V - 400 Watt


I hope i have put relevant information in the text.
Anyone have some suggestions?

Thank you
Kasper

 

[Aeacus]

When I put it to sleep, it often will not start up again, the PC seems to start but the screen does not come on – 5 seconds after the PC restarts and it boots fine and working.

Sometimes it may start from sleep.

Regarding sleep mode, few fixes to try:

* from BIOS, disable CPU C6 and C7 sleep states

* disable Win fast boot:

1. Press the Windows key on your keyboard, type in Power Options, and then press Enter .
2. From the left menu, select Choose what the power buttons do.
3. Under the Shutdown settings section, uncheck the box next to Turn on fast startup (recommended).
4. Click the Save changes button.

* disable Win hibernation:

1. Click the magnifying glass icon in the bottom-left corner of your screen. ...
2. Then type Command Prompt into the search bar.
3. Next, click Run as administrator.
4. Then type powercfg.exe /hibernate off into the Command Prompt.
5. Finally, hit Enter on your keyboard.

One of these, or all combined, usually fixes the issue PC not wanting to wake up from sleep.

---

I have also seen some times the bios test will not pass due to it says there is no keyboard detected or windows started and have driver failures on some usb device/controller so mouse/other usb stuff is not working.

With OS issues, it's good to run system check, by:
Run command prompt; from Win search, type in and run cmd.exe
Once in command prompt, type in
sfc /scannow
and press enter

This checks the OS and repairs any corrupt files there are.

With search/repair done, you can type in
exit
and press enter, or just close command prompt from the X button.

The windows log normally – says the issue why it rebooted was time out due to graphic card not responding.

You have Quadro in there and those are very delicate, meaning you need to have specific drivers for them. As of why your Quadro doesn't want to come out of sleep, that i don't know. Quadro GPUs are for enterprise/professional use and rare sight with consumer PCs.

 

[geofelt]

Your monitor may be the issue.
Not all do sleep well.
I have two.
One will enter sleep and wake properly.
The other, a lg tv will enter sleep and wake properly for a while, perhaps 30 minutes.
It then powers off and wake does not work properly.
If I power on first then all operates normally.

I have seen this before also on a much older monitor.

 

[rapzak]

Hi,
Thanks, but this must not force the PC to reboot after 5 sec...?
/Kasper

Your monitor may be the issue.
Not all do sleep well.
I have two.
One will enter sleep and wake properly.
The other, a lg tv will enter sleep and wake properly for a while, perhaps 30 minutes.
It then powers off and wake does not work properly.
If I power on first then all operates normally.

I have seen this before also on a much older monitor.

 

[rapzak]

Hi, and thanks.

Disable fast boot + hibernation was done and re-done...
Scanning os - Done (again).

But in the bios i struggle to find the options you mention 🙁 seems they are not there, or i need to enable some to un-hide them..??

https://paste.pics/FMKN4

Picture from the bios... this point can be enabled/disabled or auto...
Either seems to work 🙁

The state settings i can not find 🙁
Or find something on the internet for it...



Kasper

Regarding sleep mode, few fixes to try:

* from BIOS, disable CPU C6 and C7 sleep states

* disable Win fast boot:

* disable Win hibernation:

One of these, or all combined, usually fixes the issue PC not wanting to wake up from sleep.

---



With OS issues, it's good to run system check, by:
Run command prompt; from Win search, type in and run cmd.exe
Once in command prompt, type in
sfc /scannow
and press enter

This checks the OS and repairs any corrupt files there are.

With search/repair done, you can type in
exit
and press enter, or just close command prompt from the X button.



You have Quadro in there and those are very delicate, meaning you need to have specific drivers for them. As of why your Quadro doesn't want to come out of sleep, that i don't know. Quadro GPUs are for enterprise/professional use and rare sight with consumer PCs.

 

[Aeacus]

Picture from the bios... this point can be enabled/disabled or auto...

Looks like your B-series MoBo doesn't offer as much customization as higher-end MoBos offer. E.g i have Intel Z-series MoBo (Z170 chipset) and i can manually adjust which C-state my PC can use. Starting with, (up to) C6, C7, C7s and C8. Or i can disable them all together. Neat.

Your BIOS lists it as "Global C-state control" and Disable it should disable the C6 and higher sleep states, which, in some cases, have been the issue of PC not wanting to return from sleep mode.

Now, if the issue isn't with CPU C-states (sleep states), then the issue is with PSU. Many PSUs, namely low-end/cheap ones, are incapable of bringing PC back from Sleep. Sometimes, it helps to disable C6 and higher sleep states but it may not be enough always.

Cooler Master MWE White V2 400

Your PSU is low quality unit and what makes it even worse, is that CM MVE V2 White series PSUs have high ripple issues on very low loads. (Putting PC to sleep is very low load on PSU.) And your PSU can be the sole reason why you can't successfully bring your PC back from the sleep.

Now, if the software fixes (tweaking BIOS) doesn't help, i'd be looking towards new PSU. And this time, i wouldn't cheap out on the most important component inside the PC - PSU.
For a good quality PSU to look towards to: Seasonic Core, Focus or Focus+ series, in 550W range will do just fine.
pcpp: https://pcpartpicker.com/products/compare/bkp323,sYyxFT,KmgzK8,CC9tt6/

Focus+ is solid PSU used by many. Even i have Focus+ in use, the same 550W (80+ Platinum) i also included in pcpp link. It powers my AMD build (full specs with pics in my sig), while the two other PCs i have, are powered by Seasonic PRIME series PSUs (PRIME being best offered by Seasonic), but for your build, PRIME would be overkill. Also, PRIME costs accordingly as well. So, Focus+, Focus or even Core series will do just fine.

 

[rapzak]

Hi,
Thank you for your time.

I took out a Seasonic S4-430GB - but i can not remember how old this is... (With same issue)

Now i am an Electronic engineer, i could measure on the PSU... Do you think the issue is on the standby voltage, or the inrush current just in start phase?

How about mother and the DC-DC converters on that one? - I believe they also delivers power to the PCI-E and graphic card?

BR
Kasper

Looks like your B-series MoBo doesn't offer as much customization as higher-end MoBos offer. E.g i have Intel Z-series MoBo (Z170 chipset) and i can manually adjust which C-state my PC can use. Starting with, (up to) C6, C7, C7s and C8. Or i can disable them all together. Neat.

Your BIOS lists it as "Global C-state control" and Disable it should disable the C6 and higher sleep states, which, in some cases, have been the issue of PC not wanting to return from sleep mode.

Now, if the issue isn't with CPU C-states (sleep states), then the issue is with PSU. Many PSUs, namely low-end/cheap ones, are incapable of bringing PC back from Sleep. Sometimes, it helps to disable C6 and higher sleep states but it may not be enough always.



Your PSU is low quality unit and what makes it even worse, is that CM MVE V2 White series PSUs have high ripple issues on very low loads. (Putting PC to sleep is very low load on PSU.) And your PSU can be the sole reason why you can't successfully bring your PC back from the sleep.

Now, if the software fixes (tweaking BIOS) doesn't help, i'd be looking towards new PSU. And this time, i wouldn't cheap out on the most important component inside the PC - PSU.
For a good quality PSU to look towards to: Seasonic Core, Focus or Focus+ series, in 550W range will do just fine.
pcpp: https://pcpartpicker.com/products/compare/bkp323,sYyxFT,KmgzK8,CC9tt6/

Focus+ is solid PSU used by many. Even i have Focus+ in use, the same 550W (80+ Platinum) i also included in pcpp link. It powers my AMD build (full specs with pics in my sig), while the two other PCs i have, are powered by Seasonic PRIME series PSUs (PRIME being best offered by Seasonic), but for your build, PRIME would be overkill. Also, PRIME costs accordingly as well. So, Focus+, Focus or even Core series will do just fine.

 

[rapzak]

Hi,

I have now tried:

• Changed the PSU to another older CX430 PSU - with same issue
• Changed the Graphics card to and older GT86xx with mostly same issue, it do not reset but halts on booting when waked from sleep
• Done a complete driver reset of the GPU and installed newest driver

I start to think it must be the mainboard or the windows installation....

I just have so much garbage on my PC i hate re-install...

/Kasper

 

[Aeacus]

Seasonic S4-430GB - but i can not remember how old this is... (With same issue)

SS-430GB model name is S12II-430. Seasonic S12II series saw release back in 2009 and S12II-520 is the best group-regulated PSU ever made. Even i have S12II-520, but i've retired it years ago and now, it sits in my cupboard.

Since S12II series is so old, there is no official support for C6 and C7 sleep states. S12II series PSUs, however, can work with C6 and C7 sleep states. I tested mine and it worked flawlessly. However, since there is no official support, chances of S12II series working with C6 and C7 sleep states are 50:50. And for most consumers, it's better to disable C-states completely when using S12II series PSUs.

older CX430 PSU - with same issue

Is that Corsair CX430 with green lettering on the label? If so, it is crap quality PSU and it isn't even worse than your Cooler Master unit.

Out of the three you have, Seasonic S12II-430 would be best, followed by Cooler Master MWE White V2 400 with the ripple issue and Corsair CX430 is so bad of a PSU that i even wouldn't use it to power a light bulb.

But since S12II-430 is such an old unit, it is miles behind from today's Focus+, Focus and Core series PSUs.

i could measure on the PSU... Do you think the issue is on the standby voltage, or the inrush current just in start phase?

Well, you could measure PSUs voltages but the sad part is, that none of the 3 PSUs you have, aren't suited to run modern hardware, since they are just that old. Sure, they can power up and keep powering the PC, but the newer technologies implemented in the CPUs and MoBos (sleep state is just the most known about, but there are others), aren't compatible with older hardware, hence the issues you're seeing.

How about mother and the DC-DC converters on that one? - I believe they also delivers power to the PCI-E and graphic card?

Yes, each MoBo has VRM (Voltage Regulation Module) and some VRMs are built better than others. Most often, higher-end MoBos have much better VRMs than cheaper MoBos.

I start to think it must be the mainboard

It could be. However, i think it's to do with old PSUs you're using.

For example (leaning on your profession, trying to explain it);

Let's say you have a new piece of hardware that is designed to accept true/pure sine wave.
Now, if you have an old PSU that outputs square wave, it is clear that the new piece of hardware doesn't work, since it isn't compatible with square wave, by accepting only true/pure sine wave.
If you were to replace the new piece of hardware, in hopes different model would work with square wave, you may be out of luck because newer hardware is made to accept only true/pure sine wave. Square wave is old technology and it is hardly used anymore.

However, if you would have PSU that outputs simulated sine wave, there is a chance that the new piece of hardware, accepting only true/pure sine wave may work on simulated sine wave. Or it may not work at all.
But if you'd have a PSU that outputs true/pure sine wave, there is no issues for it to run the new piece of hardware that accepts true/pure sine wave.


Of course, it isn't the same with old PSU vs new MoBo, but i hope you do get my analogy. (The example is actually taken from PSU vs UPS, where it holds true.)
Whereby, replacing MoBo may not work at all. But going with new, up-to-date PSU, most likely will fix your issue.

or the windows installation....

I just have so much garbage on my PC i hate re-install...

If you want to make a clean Win install, but want to keep all your data intact, there are ways.

Simplest would be buying new SSD/HDD and installing the Win on new drive, while keeping your current OS drive with personal data, as secondary (data) drive. With this, all your data remains but it costs a bit money to buy new SSD/HDD.

 

[rapzak]

Hi,


Thanks for the answer....

Yes, the psu has some green text - this is the one sitting in the computer now.

However...

I found and old laptop HDD yesterday, where there actually was a random quite fresh win10 install on, I took out the MV2 disk and putted this in, it booted and updated driver.
This system was sleep working on.

Then I added the MV2 so I by boot option can change which OS i start... same... MV2 os sleep would not work - OLD hdd sleep works...

Maybe one thing I recalled, is that I have been changing some settings for virtualization - both in win / bios to emulate OS...

Then I figured out by powercfg command I could see the sleep states, and they differs.

https://paste.pics/FN5OA

For me it seems the HW is capable of doing it... and some software issue...
However if this would work better, I can buy new PSU + Motherboard... (motherboard so it is ready for the new ryzen CPU, but can use my existing for some time and existing DDR4 ram)
But if i just end up in same software situations it is not worth the money...

Just struggling to find the reason for the failure to make the right decision...

 

[Aeacus]

I can buy new PSU + Motherboard... (motherboard so it is ready for the new ryzen CPU, but can use my existing for some time and existing DDR4 ram)

Yes, you can. However, do note that you have 1st gen Ryzen CPU and latest MoBos, supporting latest gen Ryzen CPUs, aren't compatible with 1st gen CPUs.
Here's compatibility chart,
link: https://www.amd.com/en/chipsets/b550
(either scroll down a bit or select Specifications)

You have 1000 series CPU with B350 chipset MoBo right now. If you want to keep using your CPU, best chipset you can go for, is either X470 or B450. However, these two aren't that compatible with the latest, 5000 series CPUs. There is a clause of: "Selective Beta BIOS update needed". And with it, it's difficult to say, which X470 and B450 MoBos have that beta BIOS, that support Ryzen 5000 series CPUs.
And BIOS update in itself, is one risky business, since if for whatever reason the BIOS update should be interrupted (e.g power loss), your MoBo will be bricked.

So, with this, you have a choice to make:

1. Buy B450 or X470 chipset MoBo and use Ryzen 3000 series CPU. Or risk updating to beta BIOS, to use Ryzen 5000 series CPU.
2. Buy B550 or X570 chipset MoBo alongside Ryzen 5000 series CPU.

Btw, you can keep your DDR4 RAM just fine and it works with newer MoBos as well.

Oh, in the future, with Ryzen 7000 series CPUs and 600-series MoBos, the CPU socket will be changed to AM5 and RAM used will be changed to DDR5. So, even if you have the current latest B550 or X570 chipset MoBo with Ryzen 5000 series CPUs, you have to buy new MoBo and RAM, alongside new CPU, if you want to keep up with evolving PC world.

Btw, Ryzen 6000 series are laptop CPUs and not desktop CPUs, hence why next series of desktop CPUs are named as 7000 series.

Just struggling to find the reason for the failure to make the right decision...

MV2 os sleep would not work - OLD hdd sleep works...

I don't know enough about Virtual Machines to tell, if VM is the reason why your PC won't wake up from sleep. I'm specialized on PC hardware and issues that may be caused by hardware. I do know some about software issues but not enough to fully explain all that may go wrong with PC.

 

[rapzak]

Hi,

I took the deep path, re-install window... (I HATE IT)....

But thanx for the great inside - i think i will wait a litle longer before update - but it seems next step is windows 11, and there seems the 1000 series of ryzen not to comply to 🙁 - so wait for the silicon prices normalizes and maybe the 5000 series has decreased in price...

Thank you for your help and insight - but overall it seems to be Windows failure - Must be something about it have putted it into a non compliant sleep mode, because the Hybrid Sleep was not avalible somehow...

This is what is stated now.

Thanx again,
Kasper

The following sleep states are available on this system:
Standby (S3)
Hibernate
Hybrid Sleep
Fast Startup

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.

Standby (S2)
The system firmware does not support this standby state.

Standby (S0 Low Power Idle)
The system firmware does not support this standby state.