Stay away from BBA 9600 Pros

[Rubberbband]

The E-mail I just sent Ati explains it all! BTW I did manage to reach them by phone and their"solution" is for me to RMA the card again and this time they'll test it before shipping me a replacement. Great news, they actually plan on testing their cards I'm overjoyed.


Hello again,
This is becoming an ongoing saga...My BBA 9600 Pro's fan failed recently. I inquired about getting an RMA number, which was problematic as I live on a Military base (CFB Halifax) which has a PO Box number for an address. Finally I gave up with inquiries because I was only getting the standard reply with links to your website. I decided to fill out an RMA request and include my permanent address which is Victoria BC (my wife and son live there while I am on a Submarine course out here). Anyways my card was deemed defective and a replacement was sent to my wife. She in turn shipped it to me here in Halifax. I received the card today (new serial number: 1803260022180).

I installed the card and it is also defective. Exact same problem: the fan spins but whines constantly and slows down (to a crawl) and then speeds up again. Once in a while it stops completely. At least my original 9600 pro lasted three months before failing. This card did not even last three minutes.

I am not pleased to say the least. I paid to ship the card to your service department. Because Ati chooses to use UPS to ship their cards I could not have it shipped here. I had to get it shipped to my wife in Victoria and pay for shipping it here. It has cost me 20 dollars so far and I can't believe it will cost me another 20 dollars to send this back and forth again. Will the next card be defective also? If I could get a full refund for this product I would in a heartbeat. Unfortunately I did not purchase the extended warranty offered to me by FutureShop. Right now I am running my system with a Leadtek GF4 Ti 4200 128Mb that I had laying around and I can tell you that my confidence in Nvidia products has been boosted tenfold.

After installing the card tonight I tried to reach your office by phone. I wasn't surprised when I found out that you were experiencing technical difficulties and NONE of your contact numbers were operational. This is not the way I expect to be treated after purchasing a $300.00 video card.

What are my options now? I would like a full refund or an offer to upgrade to another model of video card as I have lost faith in your 9600 Pro series. I can't see myself wasting more time and money trying to get your product running again.

Tx, Rob


The aim of military training is not just to prepare men for battle, but to make them long for it. <A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=327&s" target="_new"><b>MY SYSTEM</b></A>

 

[TheGreatGrapeApe]

That rots man. Hope they do right by you.

I have to say I'm surprised.

I haven't had any of those HSF problems with mine (and I've problably abused it more I would think). In fact it's been very quiet (no it's not off! :lol: ) since the start. Very strange. I had heard of the occasional HSF quiting on their early R9700s, but this is the first I've heard of the R9600's little fan having an issue. Perhaps you need an Ultimate Edition (no fan to worry about) .

Also, let us know what their response is if you can.

Also, can you make your address a street number with a PO box at the end. Like '1 North RD - p1000'. I was able to do that for a friend in Cold Lake whom I sent food from Ontario (Ottawa Valley) after a trip back east. But then again that was Priority Courrier, maybe UPS is different.


BTW, are you on one of the new Upholder/Victoria class boats? I'd love to know what you think of them, and whether you think they can fulfill our needs, like patroling the arctic (future Int'l waterway? NoWay!). Just Curious.


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <b>RED GREEN</b> GA to SK

<A HREF="http://www.lochel.com/" target="_new">-NEW PIC IN THGC ALBUM-</A>

 

[Rubberbband]

Hey Ape! Where in the valley are you from? I grew up on a farm in Moose Creek. Probably haven't heard of it thought. You'd know Maxville (10 minutes away) as it is the Home of the Highland Games (I used to be in the SD&G Highlanders, Reserve Infantry Unit from Cornwall).

I'm not on a boat yet. Still training. I started in Jan on my Basic Sub Course, then the Weapons course (I'm a Naval Weapons Tech) and right now I'm on the Control Room Watchkeeper's Course (surfaced) until x-mas. In Jan I'll come back out here for the Watch Dived course for 5 weeks then I get re-united with my family for a while. It's been a long year man. Especially since last year I was in the Gulf (OP Apollo) on HMCS Ottawa lol.

The aim of military training is not just to prepare men for battle, but to make them long for it. <A HREF="http://forums.btvillarin.com/index.php?act=ST&f=41&t=327&s" target="_new"><b>MY SYSTEM</b></A>

 

[TheGreatGrapeApe]

PM'd reply so as to not swamp the forum.

Basically, Born in Ottawa, but was abducted to T.O. (would anybody with fully knowledge of their surroundings CHOSE T.O. over Ottawa?). Still have family in Ottawa area.


- You need a licence to buy a gun, but they'll sell anyone a stamp <i>(or internet account)</i> ! - <b>RED GREEN</b> GA to SK

<A HREF="http://www.lochel.com/" target="_new">-NEW PIC IN THGC ALBUM-</A>

 

[sargeduck]

Hmmm, those new subs seem to be having alot of leaks/troubles recently it seems.....I think they should have bought some new helo's instead.......

Back to the topic, that sucks that you've had such bad luck with your 9600Pro. I bought mine the first week they were out, and havn't had a single problem with it. Actually, if the fan ever did stop, I would probably just put a passive cooler on it. The 9600NP doesn't have a fan at all.

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