Info Steam account hacked

[donnatello]

Hey guys, I was just hacked like 10 minutes ago, I lost absolutely everything, they changed password, email adress, removed the mobile authenticator, I was mid-game Skyrim and was suddenly locked out.
I checked my email and see that 6 emails from steam had been sent at the same second, I have emailed every single customer support person I could find and I tried to lock my account,
but it said that my account had already been "self-locked" Idk if the person that hacked me did that or if steam did that themselves, but I am currently S W E A T I N G and very sad.

Please help me guys, already changed password on my email and ordered a new bankcard, blocking the previous one that was in my steam store.

 

[Gam3r01]

Steam support is your only way to get the account back.
Its also not possible for them to log into your steam account and remove the authenticator without first entering the code during the login unless they already had access to the account.

 

[donnatello]

it did say that a new code was requested, I have no idea how they got it though

 

[sam28]

same thing happened to me about 15mins ago and im freaking out. they changed my email id, password, removed the authenticator and everything. i also tried locking my account and it did say it is self locked. idk what to do. do tell me if sort it out mate

 

[donnatello]

I sent them a support ticket thing, explaining that I could verify anything they would throw at me, luckily I had video of me being a knife on the account, I included the file in the summary I sent them

 

[donnatello]

same thing happened to me about 15mins ago and im freaking out. they changed my email id, password, removed the authenticator and everything. i also tried locking my account and it did say it is self locked. idk what to do. do tell me if sort it out mate

Hello sam, I have just recieved my account back, steam support are the gods of the this realm and I love them very much. Just message them and tell them everything you can remember about your account, they will message you back, and you WILL get your account back. Hope this works out for you.

 

[Gam3r01]

Glad to hear it worked out for you

 

[the boy who plays csgo]

well, add me to the got hacked gang, happened an hour ago, im waiting for steam support to handle it, but i dont know how to "lock my account" since i havent received any email because the hacker changed it.

 

[Wolfshadw]

This thread is almost two years old. Your only assistance is to contact Steam Support.

Closing Thread
Wolfshadw
Moderator