Steam account locked out or hacked?. Please help!.

[jpoll_86]

Hi guys,

I suspect that I have had my steam account hacked and I believe it was because of a keylogger. I have run avast and it came across a couple of infected files, but nothing the suggests to me it was a keylogger.

long story short, I have gone and changed my password on my steam account (at least 5 or 6 times now) and no password i change it to will grant me access to my account. it says that either the account doesnt exist or the password is wrong.

I have submitted a ticket to steam about 2 days ago but yet to get a response. has this ever happened to anyone else, or can anyone offer a solution?.

its very bizarre and I am having withdrawals from lack of gaming (shakes etc)

 

[grana92]

Steam support takes a bit longer to respond. I had a similar issue and I've provided them some information about my account that was used as a prof of ownership and it worked for me.

Anyway once they answer you I strongly suggest a Steam mobile app. Besides the useless stuff in the app it also gives you the Steam Guard which works as a two step verification and gives a massive boost to your security..

 

[xtonicXmastr]

It could be you just entered wrong password. maybe...

If you can, you should have your password reset.

 

[jpoll_86]

I reset the password several times and triple checked i was inputting it correctly. I`m positive i have put it in correctly.

i`ll just have to wait it out for steam support to get back to me. I have provided them with the credit card i had on record (which i have since cancelled). is there any other info i should provide for proof of ownership? paypal invoices/ transaction numbers etc.

 

[Tom Waller]

Steam Support sucks, I got locked out, and when I came back, Gift games had gone and so had my invs.
Even though I provided proof of what happened, with proof the account is mine, with images, they got back to me after 3 days and said no they can't help. For the size of their company the support is atrocious.

Currently waiting on a reply from a new steam support ticket

 

[AimlessSerenity]

Good Luck. My account was hacked on October 5th 2015. I tried logging in as I had done the previous night but was told my password was wrong which it couldn't be as I use an auto-logger. I requested a passcode and the email that popped up to send it to looked like this m******@m****** which I knew wasn't mine as I have no m's in my email address. I immediately contacted steam support saying it had been hacked, supplied proof of ownership and I am still waiting.

Be prepared for a wait my friend but please us know when you get it back, if it is anything less than 3 weeks you're doing better than me!

 

[AimlessSerenity]

Yay, I just got my steam account back complete and with nothing missing. It took 3 weeks and one day for me should anyone come here looking because they have been hacked.

I checked and removed an authorised (or should I say unauthorised) computer from the "Russian Federation" and I have no idea who they are...obviously. I also checked all my setting in case any had been changed and added my smart phone (which I only just got) to steam guard as extra protection.

Honestly my biggest relief is that I have it back in time for Fallout 4!

Good luck to anyone else in the same situation.