my issue was that they have incredibly bad customer service. I had the 800s myself, and on the box it said it supported the latest version of their software. Only to find out when I hooked everything up, and downloaded the software, it wouldn't recognize the 800s. Talking to tech support, the girl kept me waiting for 22 minutes while she was "chatting with other customers".
I put in a complaint with the Canadian regulating committee about the labeling being an outright lie. Luckily I bought them from Amazon and was able to return them. Almost any other store won't let you return headphones for sanitary reasons.