Question Strange Hard Locks on Fresh Window 10 Install

Hep

Distinguished
Mar 9, 2013
24
0
18,520
I just installed a new Ryzen 5 2600x in a Rog Strix x470-F Gaming mobo with 16 Gig of Patriot Viper RGB DDR4 3000 MHZ memory.

The issue is, after a few minutes (Between 5-15) the system freezes and stops activity. I can still move the mouse around but I cannot use any keyboard commands at all. I've had lockups before but never where I could still move the mouse around. Any ideas or suggestions on where to start narrowing down the issue would be appreciated.

Edit: Swapped in another fresh drive plus install of Windows 10 and a known set of good working ram, same results. So my guess is it's not the SSD or RAM.





This is what I've found in the event logs, not sure if its related or not.

*
Log Name: Application
Source: Microsoft-Windows-WMI
Date: 6/9/2019 9:32:54 AM
Event ID: 24
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: DESKTOP-OCVRKTS
Description:
Event provider wsp_sr attempted to register query "select * from WSP_ReplicationGroupModificationEvent" whose target class "WSP_ReplicationGroupModificationEvent" in //./root/Microsoft/Windows/Storage/Providers_v2 namespace does not exist. The query will be ignored.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" />
<EventID>24</EventID>
<Version>2</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2019-06-09T16:32:54.993594000Z" />
<EventRecordID>26</EventRecordID>
<Correlation ActivityID="{e7c41d2b-1ee0-0009-691d-c4e7e01ed501}" />
<Execution ProcessID="2888" ThreadID="3500" />
<Channel>Application</Channel>
<Computer>DESKTOP-OCVRKTS</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<data_0x8000003F xmlns="http://manifests.microsoft.com/win/2006/windows/WMI">
<EventProvider>wsp_sr</EventProvider>
<Query>select * from WSP_ReplicationGroupModificationEvent</Query>
<Class>WSP_ReplicationGroupModificationEvent</Class>
<Namespace>//./root/Microsoft/Windows/Storage/Providers_v2</Namespace>
</data_0x8000003F>
</UserData>
</Event>
 
Last edited:

Colif

Win 11 Master
Moderator
do you have the latest bios on motherboard?

that error appears to relate to either windows update or Account syncing, both are possible activities run after startup on a new PC.

Please answer the following:

Are you logging in using Microsoft Account?
Are you logging in using the same Microsoft Account on other devices?
We suggest that you sign in using a different Microsoft Account on another device, make changes on it and then sign in with the new Microsoft Account on the concerned device and check if the sync happens.
https://answers.microsoft.com/en-us...ase-help/6c5d876e-9687-4347-8b3a-7f648f5cc4ec