Hey all. Definitely not an expert here but I have reached a dead end on an issue. I have a portable toshiba drive(I know I should have stuck to WD...) that I bought: P/N: HDTC920XW3AA. On 3 of my devices(custom pc running win7, newer i7 laptop running win10, and a surface pro 6 win 10), the drive turns on with a blue light but not recognized at all by windows. I have tried with different working USB chords and even tried a split to give the drive double the power. My old case even has a 2.0 only port that I tried but didn't work (it clicked).
Here's the kicker...my i5 win 10 work computer that I'm not allowed to keep recognized the device (100% working) and the device has a white light.
After some Toshiba research, I found that blue typically means a USB3.0 port and white means 2.0. I've had both 3.0 and 2.0 work on my computer and I know my work computer has used both as well.
Any recommendations on things to try to get one of my computers to recognize the device before I take a sledge hammer to it?
Here's the kicker...my i5 win 10 work computer that I'm not allowed to keep recognized the device (100% working) and the device has a white light.
After some Toshiba research, I found that blue typically means a USB3.0 port and white means 2.0. I've had both 3.0 and 2.0 work on my computer and I know my work computer has used both as well.
Any recommendations on things to try to get one of my computers to recognize the device before I take a sledge hammer to it?