Question Strange Screen Shake

Oct 14, 2022
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Hello All,
I've recently got a bit of a franken-PC. Here is some text from System Info:

OS Name Microsoft Windows 10 Pro
Version 10.0.19044 Build 19044
System Name DESKTOP-3Q2BMV7
System Type x64-based PC
Processor Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0306, 28/01/2013
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.8 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 11.2 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys

It's got an AMD RX 570 4GB DDR5 graphics card. Here's some more details on the GPU:

Name Radeon RX 570 Series
PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_34161462&REV_EF\4&10698843&0&0008
Adapter Type AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon RX 570 Series
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0382767.inf_amd64_2ba2e1bcba1eb9ff\B378972\amdxc64.dll
Driver Version 30.0.15021.11005
INF File oem23.inf (ati2mtag_Polaris10 section)
Colour Planes Not Available
Colour Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32

It was running fine, but I've noticed some strange issues:
  1. Initially, there was screen flickering between two levels of brightness. I believe this is a monitor issue, and it doesn't actually bother me too much.
  2. There was some strange disconnecting of the graphics driver. A USB device sound was played and the screen flickering black for 1-2 seconds, before returning to normal.
  3. As of yesterday, my screen is now shaking badly.
Actions taken:
  1. I've reinstalled the graphics driver.
  2. I've tested using a second HDMI cable, and the alternate HDMI port on the PC - same problem
  3. I've connected my laptop to the monitor via HDMI and there was NO screen shake.
  4. I've also reverted to Intel graphics and the screen shake is fixed - UPDATE: PCI bus seems to be disconnecting and screen shake has returned... upon inspection, it seems the graphics driver is trying to reinstall itself automatically
Would love to hear anyone's thoughts on whether they think this is a software issue or a hardware failure. Cheers!
 
Last edited:
Oct 14, 2022
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PSU is a Sentley BXP65-0R.

The screen shake is now resolved as I've rolled back to a previous driver and not going to update it again. However, I am experiencing the same hardware disconnect sound and screen freezes. When gaming, this can result in anywhere from 1-10 second freeze. The PC is essentially incapacitated. I have checked connections but not really sure what's triggering it.

I have heard someone say their mouse caused a similar problem, with others suggesting I uncheck the "Allow the PC to turn off to save power" from device manager (I have already done that for network adapters and USB ports. Any ideas? Thanks!

P.S. Sorry for the late reply.
 

hang-the-9

Titan
Moderator
Mar 25, 2010
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Did you reseat the video card and power cables? Need to test the video card in another system and see if the issue follows the card.

That power supply is pretty suspect for quality, the brand is so-so with some OK units and some bad ones. Could be an issue there.
 
Oct 14, 2022
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Reseated the GPU yes. Checked all power connections. When I got it, I bought new keyboard and mouse, and a USB network adapter... I'm wondering if one of those is faulty? Also checked voltages with CPUID HWMonitor and nothing seems to be out of parameters... I did have the CPU auto shut down a few times and an ASUS motheboard anti-surge protection message, but I've since turned off anti-surge protection...
Could it be something triggering a power surge, a failing motherboard or a dodgy PSU?
 

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