Stuck at Windows Resume Loader screen and keyboards do not respond

[p4rtas]

Hi guys, something happened overnight to my laptop, it is a HP Pavillion DV7 running Windows 7 and Bios vendor Insydeh20 version f.1b.

What is happening is that when I turn on my computer i get stuck at a Windows Resume Loader screen, it gives me 2 options to get out of there but the problem is that my keyboard will not respond when I am on that screen. I then connected a USB keyboard (All lights on keyboard light up) but it still wont respond.

I am able to enter BIOS and switch boot orders, I tried to load a windows 7 CD first but before it loads it goes to the windows resume loader screen and the keyboard again does not respond. Then I tried loading windows through a USB flashdrive, and again, back to that screen. It seems I cant start anything (system restore, safe mode) before going through that screen. I tried to access my advanced options in BIOS but I cant seem to unlock it, from what I have read HP blocks the option to access the advanced options.. forbidding me to get access to a command prompt screen where I would be able to run chkdsk or any other commands. I am really stuck ..

My battery is currently broken so I have been using the notebook directly plugged for a while now.

I have tried to reset the BIOS settings but whenever I try to load anything, even through bios (before my HD would have to load) still takes me to that screen, and like always.. I cant press enter on neither keyboards (note keypad or usb keyboard) but I can press Ctrl Alt Del which restarts the laptop..

Usually I would format or restore my hard drive but this time I cant even load anything.. I appreciate the help, I am reallllly stuck this time.

Thank you

 

[Jason Light]

The problem with the boot orders is that your computer is trying to reload a suspend state, not boot from scratch. I imagine the suspend state is corrupt somehow. If the battery doesn't work then maybe the power got knocked while the computer was hibernating (creating this suspend state). Is there a boot menu function (separate from the main BIOS) that you can access? This may override the systems default behaviour of resuming before trying to boot.

 

[p4rtas]

Hey thanks for the reply. When I turn on my note I can either hit ESC or F10, F10 takes me directly to BIOS but ESC gives me some options like memory diagnosis, system recovery (doesnt work), and boot order, but when I choose boot order I can only scroll through the current boot order and it says on the right side of the screen to change the settings in BIOS. Is there any other way I can try to boot this? I also have an external HD, but I havent been able to boot it on with the notebook yet, it says it is missing mrsld something like that.. I do have a folder with a copy of all windows 7 files on the drive but no .ISO or anything. Is it possible to make the external drive work? What files do I need on it?

Thank you