Question Stuck during hard reset, keyboard backlights on but power light off. Can't start it again

Oct 16, 2020
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My laptop got stuck, so I tried hard reseting it but I left the power supply in, so it shut down but the keyboard back light stayed on. I tried restarting it again, but it won't.
 

Sean87NC

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Jun 12, 2017
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Press and hold the power button on the laptop for 10 seconds. It should be off. Press the power button to turn it back on. If needed, remove the battery and try with it plugged into the wall.
 
Reactions: kislayparashar

Sean87NC

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Jun 12, 2017
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So, the only thing you can see is the keyboard light? Nothing else? No light activity for the HD if you have it? What about eth port? Do you have one of those? What make/model laptop?
 
Reactions: kislayparashar
Oct 16, 2020
3
0
10
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So, the only thing you can see is the keyboard light? Nothing else? No light activity for the HD if you have it? What about eth port? Do you have one of those? What make/model laptop?
Yeah, the only light that's on is the keyboard backlight. It's ASUS TUF Gaming FX505DY BQ002T
 

Sean87NC

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Jun 12, 2017
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It seems that maybe you need to get an RMA or send it is for repairs if its still under warranty. You can chat with ASUS tech support on their site. In the meantime, try some of the steps below. Support page for your laptop is here

Try an EC reset.
Remove all external peripherals, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc.
Remove the AC adapter.
Remove the battery (if it is a removable battery pack).
Press and hold Power Button for 40 seconds to do EC reset.
Re-install the AC adapter and power on the computer and check whether the problem is resolved or not.

This guide on the ASUS site for your laptop model goes over the steps you should take should it not power back on. If that fails, I would follow their recommendations.
https://www.asus.com/us/support/FAQ/1014276

Just double check there are no other indicator lights. Read this

I would think eventually the lights on the keyboard would stop working when it runs out of power. Even so, if you can't turn it on at all, I would contact ASUS or if you bought it from another company, reach out to them for RMA if you still have time.
 

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