Step 1. Turn off your computer regardless of the getting ready screen. Step 2. Unplug all peripheral devices (USB flash drive, external hard drive, headphones, etc) from your computer. Step 3. Press and hold the power button on your computer for 30 seconds. (Your computer should stay off afterward). Step 4. Unplug the power cable from your computer. Step 5. Unplug the battery(only if you are using a laptop and your laptop battery is removable). Step 6. Reinsert the battery and plug the power cable back into your computer. Step 7. Turn on your computer. You won't see the screen this time if this method works for you.