Stuttering In Video Games After High Preformance PC Build

hEEbyJeeBY

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So, I began building a new high performance PC piece by piece from Amazon and the first thing to arrive was the new graphics card, which was an EVGA GeForce GTX 970 Superclocked (4GB). I was already running a GeForce 650 Ti Boost in my current PC and knew my PSU could handle the new 970, so I swapped the cards until I had all the parts for my new PC and was ready for the build. The 970 worked perfectly without issues and I was even able to run GTA 5 on the highest possible quality without stutter or frame drops.

More than a week later the last piece arrives, the motherboard. I put the computer together that night, installed Windows, graphic drivers and motherboard drivers. Everything seemed to be running smoothly. I tend to play DotA 2 a lot so that was the first game I installed. I booted up the game without any error messages, but it seemed to stutter as it cycled through the menus. I got into my first game and had absolutely horrid stuttering. Moving the mouse to move the camera made it nearly unplayable. I turned Vsync on, which I never do since it locks your FPS and can cause input lag. Having Vsync on seemed to solve my issue until later in the game when we had a large team fight (large amounts of particle effects). The frames stayed steady but dropped significantly down to about 15/20 FPS, which made the game look like it was in slow mo.

I was hoping it was just the servers so I installed a single player game that I knew was somewhat demanding of the CPU/GPU and that also gave you recommended settings upon installation, Skyrim. After the installation of Skyrim it recommended Medium Settings, which was an immediate red flag for me. I changed it to Ultra and ran a current save I had saved on the Steam Cloud. The game seemed to run smoothly except with a few frame skips upon moving around. Another single player game I was recommended to try was Metro 2033. I had the game already on steam and a buddy told me that it was demanding on the PC if it was run on Ultra. Metro 2033 so far is the only game that doesn't seem to have any issues running on highest quality, however I only played about the first 10 minutes.

I installed two other online games, CSGO and LoL. Both had stuttering issues at highest quality with both Vsync on or off. In fact, when I had fps_max 300 set on CSGO, the frames would be as high as 120 and drop to 40-60 depending on what room/location I was in on the map.

My new build cost me ~$2000 USD and is as follows -

Motherboard: ASUS X99-PRO/USB 3.1 DDR4
CPU: Intel i7-5820K @ 3.3 GHz (6 Cores)
GPU: EVGA GeForce GTX 970 Superclocked (4GB)
PSU: EVGA SuperNOVA 750W Gold
RAM: Corsair Dominator DDR4 (4x4GB - 16GB)
SATA: Samsung 500GB SSD (Where windows + Steam/Games are installed)
SATA2: WD Blue 1TB HDD (Currently empty but is already partitioned)
Monitor: BenQ GW2255 (Connected through DVI-D, was also connected to my former computer)

Things I've already tried:

-Made sure the resolutions matched my monitors resolution.
-In the Nvidia Control Panel, changed power settings to "High Performance". (Same for Windows power settings)
-Checked CPU temps during games, never exceeded ~50C on any games. GPU never went higher than 80C
-Turned off Windows Aero Theme
-Turning off both Vsync AND Anti-Aliasing together

I also bought a benchmark tool in hopes that it would show me what might be wrong because I thought, "What's another $25 to make sure my $2000 computer is working properly?" I ran a 3DMark test (Fire Strike).

1st Results: http://www.3dmark.com/fs/6068841

After consulting EVGA, I was told the only thing that stands out is the CPU Turbo Clock was only running at ~3.4 GHz when it should be running at ~3.9 GHz and was suggested to enable X.M.P. through BIOS, which I did.

2nd Results: http://www.3dmark.com/fs/6069420

It got up to 3.7 GHz but dropped the Stock Core Clock to 2.9
One other thing I saw in the BIOS was to enable optimized settings of the motherboard which would set higher clocks on all devices. These were the final results: http://www.3dmark.com/fs/6085619

If anyone is still reading my long biography of how I made a computer incorrectly, I'd appreciate any help! I'm not ruling out the possibility that either I got faulty hardware or I installed it incorrectly.
 

hEEbyJeeBY

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I'm now on my older PC and I ran the same 3DMark test and compared the results: http://www.3dmark.com/compare/fs/6093774/fs/6068841/fs/6085619

The far left result is my older PC, the middle result is the first test I ran and the far right result is the last test I ran after doing everything I know of to this point. You should be able to tell by the hardware in both PC's doesn't make sense to have higher results on the lower end PC.
 
1st question: Did you install a CPU cooler along with thermal compound? If so, what is the mfg/model of the CPU cooler and what exact method did you use to apply the thermal compound?

* Also I recommend that you update the BIOS to the latest version. Many people will say updating the BIOS is the last resort, but I disagree, especially in this case. This motherboard is new. If it bricks, you can simply return it to the reseller.
 

hEEbyJeeBY

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The cooler did come with thermal compound but I had bought the Arctic Silver 5 High-Density Polysynthetic Silver Thermal Compound and used that. My method of applying was putting a pea sized dot in the middle of the CPU after having installed it to the motherboard and firmly pressing down on it with the heat sink itself for ~60 seconds. Then I installed the heat sink on top of it. The cooler itself is a Cooler Master Hyper 212 EVO.

I don't believe its a cooling issue due to all 6 cores never reaching above ~50C in the most demanding situations.
 
That sounds perfect. That's a great cooler and Arctic Silver 5 is tops. Were I in your situation, I would update to the latest BIOS, then quickly go on EVGA's website to register the card. Then I would call their technical support to assist in troubleshooting, while also receiving answers from this site.
 

hEEbyJeeBY

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I'll actually be doing what you're talking about tomorrow. I'm just using my older PC for tonight. Thanks though, I'll let you know by tomorrow. I'll also run a memory test to see if my RAM may be bad.

Also, my card is registered with EVGA and I've spoken to probably 4 of their staff members on several occasions to try and find a fix, but to no avail.
 

hEEbyJeeBY

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I have actually tried swapping the card into different PCI slots (there are 4 on the Motherboard). Unfortunately the GPU doesn't fit into the 4th slot because it is too close to the heat sink.
 

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So today I put in new VGA cables through the PSU, that didn't seem to work. I went on ASUS's website and saw that I need an empty flash drive to boot their bios update, which I found out I don't have the latest update, I'm running 1801 and the current is 1901. Also another strange thing is that when I booted up my PC today, I tried entering in the password to log into the computer and the mouse and keyboard kept resetting themselves. I unplugged them from the 3.1 onboard USB ports and plugged them into the lower ones which are 3.0 USB ports, and the 3.0 USB ports didn't even work at all. I put them back into the 3.1 ports and they seemed to stop resetting. I'm now beginning to believe I may have just a bad motherboard.

I tested the CPU through Intel's tester and it passed, so I should be able to rule that out. I wish there was a way to test the motherboard as well, unfortunately I don't have a friend with a compatible motherboard to test it that way.

My next step is to do a memtestx86 and a BIOS update, only issue is I'm not familiar with doing Flash boots and don't want to screw anything up. What do I do with the X99-PRO-USB31-ASUS-1901.CAP file? Do I simply place it onto an empty flash drive and boot it through the bios? Or do I have to write it using a burning software?

*Another weird thing is my mic doesn't work on any of the ports, both the onboard motherboard and the onboard case. I did a playback recording from windows and I can barely hear anything I've said. I turned everything up to max volume, enabled microphone boost, etc. It helped but barely, still extremely quiet.
 

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So I may have found the answer to my problem. I fit the GPU in the first PCI slot the best I could, now all games work except DotA 2 still stutters. The one game out of them all I care most about :(
 

hEEbyJeeBY

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Alright after reinstalling DotA 2 it now works flawlessly without vsync. Thanks everyone for all your help, luckily when I looked thoroughly in the BIOS menu, it told me it recommended putting the GPU in Slot 1 for best performance. These are the compared 3DMark results after simply putting it into the different slot: http://www.3dmark.com/compare/fs/6100723/fs/6085619

*I am still having the issue of getting poor sound from my microphone in both the motherboard and case ports, anyone have any ideas?