Question Stuttering leading to freeze.

Sep 21, 2020
2
0
10
0
Hello.
My computer started to stutter back in Jan but it was rare when it started. It's been getting to the point where I needed to restart about eight times a day (force reboot).
This didn't happen when I was gaming. It would usually happen when I am using the internet browser. But these days it's starting to leak into games as well. Also when I restart my computer (force reboot and normal restart), it takes some time for the password input to appear on my screen after I press enter.

Here are some of the things I have done to try to fix the issue.:
  1. I monitored all my hardware. From CPU, RAM, both of my NVME. I saw CPU spiking on load and voltage when the stutters begin.
  2. I changed my NVME. I got a second NVME to reinstall my OS into and use my old NVME as game install. I was still getting issue.
  3. Formatted multiple times. Didn't help.
  4. Changed out my RAM to see if that was the issue. The problem persisted.
  5. Completely wipe my system of my GPU driver and reinstalled it. I unintalled Radeon software and reinstalled just the GPU driver. Didn't help.
  6. Checked my harddrives for their read and writing. There was no errors noted.
  7. I bought WebRoot to see if there was any viruses or other things that could be affecting my comp. Computer is clean.
  8. I disabled HPET. This seemed to have helped for about 24 hours before the stutters came back.
  9. I enabled the HPET again. The frequency of the stutter is still low but it still does happen (a achieved this with CMD and did the platform clock command that synced the clock. from my understanding that is. I could be wrong. please let me know).
  10. Re-updated BIOS.
  11. Checked to make sure that I was using all of my RAM and checked the speed it was at in BIOS.
I am getting errors codes from Event Viewer such as:
  1. 4311
  2. 10016
  3. 2
  4. 28
  5. 29
  6. 219
  7. 27
  8. 7034
  9. 7012
  10. 7017
  11. 7010
  12. 7005
  13. 7036
  14. 98
  15. 55
  16. 172
  17. 6
  18. 16
  19. 20
  20. 30
  21. 25
  22. 238
  23. 32
  24. 18
  25. 109
  26. 4001
  27. 6013
  28. 6005
  29. 6009
  30. 50037
  31. 50106
  32. 51057
  33. 50105
  34. 50104
  35. 51047
  36. 7002
  37. 1074
  38. 6006
  39. 7040
  40. 7031
  41. 7040
  42. 7001
  43. 10001
  44. 51046
  45. 16977
  46. 50103
  47. 50036
  48. 16962
  49. 14
  50. 10118
  51. 7017
I want to swap out my CPU to see if that's the issue. But I found out Amazon did have open package fee when I was returning the RAM. I do not want to spend $30 only to see that the cpu is not the issue.
I tried the HPET method because I posted on the Microsoft forums but that was no help. They were either unresponsive when the issue wasn't resolved or someone who is replying to me wasn't even helping me to resolve the issue. They were just posting random messages to see if I 'tried this or that'.

I really need help with this. I don't know what to do anymore... I would really appreciate help from someone who has had this issue or knows how to resolve this issue.

PC Specs
AMD Ryzen 5 3600
ASRock x570 Taichi
ASRock RX 5700 XT
Corsair Vengeance RGB 3000 MHz 32GB (4 8gb sticks)
EVGA 950Watt Gold
SanDisk NVME 1 tb (for games. it was originally for OS and gaming. swapped it out with a second NVME)
Silicon Power NVME 256 gb
 
Last edited:
Sep 21, 2020
2
0
10
0
Hello.
My computer started to stutter back in Jan but it was rare when it started. It's been getting to the point where I needed to restart about eight times a day (force reboot).
This didn't happen when I was gaming. It would usually happen when I am using the internet browser. But these days it's starting to leak into games as well. Also when I restart my computer (force reboot and normal restart), it takes some time for the password input to appear on my screen after I press enter.

The stutter starts with whatever i'm looking at including my mouse. Then it eventually freezes. If there is a video playing, the sound will go on. But it's stopped at a frame. Nothing will move then I have to force reboot.

Here are some of the things I have done to try to fix the issue.:
  1. I monitored all my hardware. From CPU, RAM, both of my NVME. I saw CPU spiking on load and voltage when the stutters begin.
  2. I changed my NVME. I got a second NVME to reinstall my OS into and use my old NVME as game install. I was still getting issue.
  3. Formatted multiple times. Didn't help.
  4. Changed out my RAM to see if that was the issue. The problem persisted.
  5. Completely wipe my system of my GPU driver and reinstalled it. I unintalled Radeon software and reinstalled just the GPU driver. Didn't help.
  6. Checked my harddrives for their read and writing. There was no errors noted.
  7. I bought WebRoot to see if there was any viruses or other things that could be affecting my comp. Computer is clean.
  8. I disabled HPET. This seemed to have helped for about 24 hours before the stutters came back.
  9. I enabled the HPET again. The frequency of the stutter is still low but it still does happen (a achieved this with CMD and did the platform clock command that synced the clock. from my understanding that is. I could be wrong. please let me know).
  10. Re-updated BIOS.
  11. Checked to make sure that I was using all of my RAM and checked the speed it was at in BIOS.
I am getting errors codes from Event Viewer such as:
  1. 4311
  2. 10016
  3. 2
  4. 28
  5. 29
  6. 219
  7. 27
  8. 7034
  9. 7012
  10. 7017
  11. 7010
  12. 7005
  13. 7036
  14. 98
  15. 55
  16. 172
  17. 6
  18. 16
  19. 20
  20. 30
  21. 25
  22. 238
  23. 32
  24. 18
  25. 109
  26. 4001
  27. 6013
  28. 6005
  29. 6009
  30. 50037
  31. 50106
  32. 51057
  33. 50105
  34. 50104
  35. 51047
  36. 7002
  37. 1074
  38. 6006
  39. 7040
  40. 7031
  41. 7040
  42. 7001
  43. 10001
  44. 51046
  45. 16977
  46. 50103
  47. 50036
  48. 16962
  49. 14
  50. 10118
  51. 7017
I want to swap out my CPU to see if that's the issue. But I found out Amazon did have open package fee when I was returning the RAM. I do not want to spend $30 only to see that the cpu is not the issue.
I tried the HPET method because I posted on the Microsoft forums but that was no help. They were either unresponsive when the issue wasn't resolved or someone who is replying to me wasn't even helping me to resolve the issue. They were just posting random messages to see if I 'tried this or that'.

I really need help with this. I don't know what to do anymore... I would really appreciate help from someone who has had this issue or knows how to resolve this issue.

PC Specs
AMD Ryzen 5 3600
ASRock x570 Taichi
ASRock RX 5700 XT
Corsair Vengeance RGB 3000 MHz 32GB (4 8gb sticks)
EVGA 950Watt Gold
SanDisk NVME 1 tb (for games. it was originally for OS and gaming. swapped it out with a second NVME)
Silicon Power NVME 256 gb
 

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