Question Sudden black screen followed by no display out after playing Roblox?

[Order 66]

I was playing Roblox, and suddenly, I get a black screen. I thought, that’s no big deal, Roblox probably just crashed. the strange thing was that the audio from both the game and the music I was listening to was still playing. I tried restarting the system, and the white (vga) light comes on, but the pc still boots and as far as I can tell, still works, except for the whole fact that there is no display out. I’ve tried different DisplayPort cables, to no avail, also, I should mention, I stupidly disabled the IGPU on my 7700x, so I’m completely stuck. I know the system work, because I can see the data access light flashing.

PC specs: CPU: Ryzen 7 7700X, CPU Cooler: ID Cooling Frostflow X 240mm AIO GPU: RX 6800 RAM: 32GB of DDR5-6000, PSU Seasonic Focus GX 850W 80+ Gold, storage: Samsung 980 pro 2TB, Motherboard: Asus tuf b650m plus wifi.

 

[Lutfij]

PSU Seasonic Focus GX 850W 80+ Gold
How old is the PSU in your build?

GPU: RX 6800
Which model RX6800 do you have? Some models will be factory overclocked and will need more power to drive/operate.

I’ve tried different DisplayPort cables, to no avail, also, I should mention, I stupidly disabled the IGPU on my 7700x, so I’m completely stuck.
You can clear the CMOS and that should revert the iGPU to enabled.

 

[Order 66]

PSU Seasonic Focus GX 850W 80+ Gold
How old is the PSU in your build?

Not old, a few months.

Which model RX6800 do you have? Some models will be factory overclocked

The reference model, I’m not overclocking anything, except RAM to its rated speed of 6000mhz. I would try to disable expo, but of course I can’t.

 

[Order 66]

You can clear the CMOS and that should revert the iGPU to enabled.

Even if I disabled it through device manager?

 

[Unolocogringo]

Reset bios.
Remove video card.
Then connect monitor To the motherboard.
Boot.
You should have monitor for bios .
Then bios tells windows this is what I have for first display adapter
Windows will be a blank screen sometimes, but usually loads default display adapter driver until it installs a driver/ or you install one.

 

[Order 66]

Reset bios.

I can’t reach the cmos battery without removing the GPU, and I’ve never done that before. I can’t reach the pins that I would need to short because the GPU support bracket is in the way.

 

[Order 66]

New development, I was able to reset the bios, by shorting the pins. Now , the pc has both the white (vga) and green (boot) lights on simultaneously despite still no display out, and now no data access light either.

 

[Order 66]

I also really don’t feel comfortable taking apart my system, because it was the only working system I have, and if I break something, I don’t have the money to replace it right now.

 

[Zerk2012]

It's already broke.
Who replaced the power supply for you?
If you can replace a PSU you can remove a video card.

 

[Order 66]

Who replaced the power supply for you?

A friend who has experience building pcs, unlike me.

 

[Order 66]

I don’t understand. I powered off the system and left it off all day. I get home, I turn it on, and it just works. Edit: it appears that both displayport ports on the card no longer work.

 

[Order 66]

Update 2: DP works. And for some reason device manager said the device was disabled despite still giving an image. I’m so lost, on how this could possibly happen, can someone please explain this to me?

 

[COLGeek]

Have you updated the chipset drivers recently?

https://www.amd.com/en/support/chipsets/amd-socket-am5/b650

 

[Order 66]

Have you updated the chipset drivers recently?

https://www.amd.com/en/support/chipsets/amd-socket-am5/b650

I’ve reinstalled chipset drivers, and GPU drivers, multiple times using DDU. I also reinstalled windows after DDU didn’t seem to work. What’s weird is that my rx 6800 was showing up as “device firmware” under display adapters in device manager.

 

[COLGeek]

To isolate whether a Windows issue, or hardware, boot the system with a Live Linux distro. See if the GPU gets detected properly then.

 

[Order 66]

To isolate whether a Windows issue, or hardware, boot the system with a Live Linux distro. See if the GPU gets detected properly then.

Thanks, but I said was an issue. it is fixed now. Reinstalling Windows fixed it. What I don't get is how I was able to get a display out despite the device saying disabled. Windows had identified it correctly, but said it was disabled. I also don't understand how it just started working.

 

[COLGeek]

Thanks, but I said was an issue. it is fixed now. Reinstalling Windows fixed it. What I don't get is how I was able to get a display out despite the device saying disabled. Windows had identified it correctly, but said it was disabled. I also don't understand how it just started working.

Tracking now. Should it happen again, the Linux method can be used to isolate the issue (possibly).

As to why. who knows now? All the evidence was swept from the crime scene, so to speak.

 

[Order 66]

I was also seeing that device manager was giving me code 31 that it couldn't install drivers, and AMD software kept saying there was a driver timeout. I wonder if my windows install was corrupted as it had experienced sudden power loss multiple times.

 

[COLGeek]

I was also seeing that device manager was giving me code 31 that it couldn't install drivers, and AMD software kept saying there was a driver timeout. I wonder if my windows install was corrupted as it had experienced sudden power loss multiple times.

That is what I suspect (OS corruption). Did you try running DISM and SFC at any point in your previous troubleshooting?

Time for an UPS, young padawan.

 

[Order 66]

Did you try running DISM and SFC at any point in your previous troubleshooting?

No, mainly because I was focusing on trying to get a display out and keeping it working.

Time for an UPS, young padawan.

I can't afford one, aren't they expensive?

 

[COLGeek]

I can't afford one, aren't they expensive?

Not really, especially compared to the cost of having to replace a GPU, CPU, etc.

For example: https://www.amazon.com/gp/product/B06VY6FXMM/

 

[Order 66]

Not really, especially compared to the cost of having to replace a GPU, CPU, etc.

For example: https://www.amazon.com/gp/product/B06VY6FXMM/

All right, but how do I justify "spending even more money" on my PC (in my parent's eyes)?

 

[COLGeek]

All right, but how do I justify "spending even more money" on my PC (in my parent's eyes)?

As a preventative measure to protect from more substantial damage/costs. Save and buy yourself.

 

[Order 66]

As far as sudden power loss, does holding the power button trigger an unsafe shutdown, or does windows recognize the need to shutdown? I've also hit the reset button, and sometimes see windows say restarting and other times not.

 

[beyondlogic]

As far as sudden power loss, does holding the power button trigger an unsafe shutdown, or does windows recognize the need to shutdown? I've also hit the reset button, and sometimes see windows say restarting and other times not.

normally it will see it as a unsafe shutdown. ive never needed a ups. Then again i use a proper surge protector thats saved my pc at least twice from storms.