Question Sudden extremely low wifi speeds on one device only

shinobidef

Honorable
Mar 9, 2016
3
0
10,510
0
Hi all

I'm running a laptop on several public wifi connections in various cafes, etc. as well as occasionally from the hotspot on my mobile. Recently, I noticed emails were getting stuck in my Outbox on Outlook. Now, everything is extremely slow - browsing is virtually impossible. While the wifi networks I've been connecting to are fine for others and on my phone, I'm having a lot of issues with my laptop which I need for urgent work.

Webpages either load very slowly, or not at all and I get the DNS_PROBE_FINISHED_NXDOMAIN error. Emails are still sitting in Outbox in Outlook and if I try to use the web version of Outlook, I can't even attach 2 files totalling 6Mb in size. They seem to work half way and then hang.

Laptop details
Lenovo ThinkPad X1 Carbon
Model: 20BS003EUS
x64, 8Gb RAM, Intel Core i7
Windows 10

What I've tried so far:
  • Restarting
  • Cleaning history, browser cache and updating Chrome
  • Cleaning Chrome Host Cache (I got no confirmation so no idea if this worked)
  • Releasing and renewing IP (I got media disconnected error)
  • I tried also instructions here https://kinsta.com/knowledgebase/dns_probe_finished_nxdomain/ but didn't seem to make any difference
  • Checked Device Manager (everything seems to be working ok)
I've now downloaded MiniToolBox and run (pasted to bottom of this post)

I've got a client chasing me so if anyone can give any assistance, that would really help me a lot!

Thank you :)


MINITOOL BOX

MiniToolBox by Farbar Version: 17-06-2016
Ran by lwatts (administrator) on 23-07-2021 at 18:14:17
Running from "C:\Users\lwatts\Downloads"
Microsoft Windows 10 Pro (X64)
Model: 20BS003EUS Manufacturer: LENOVO
Boot Mode: Normal
***

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
127.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
127.0.0.1 na1r.services.adobe.com
127.0.0.1 hlrcv.stage.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 activate.adobe.com
========================= IP Configuration: ================================

Intel(R) Dual Band Wireless-AC 7265 = WiFi (Connected)
Intel(R) Ethernet Connection (3) I218-LM = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
TAP-NordVPN Windows Adapter V9 = Ethernet 2 (Media disconnected)
Nlwt Tun = NordLynx (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-A30AKNJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection (3) I218-LM
Physical Address. . . . . . . . . : 54-EE-75-86-01-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Unknown adapter NordLynx:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NordLynx Tunnel
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-3E-33-FF-15
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 18-5E-0F-C9-7C-C4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 1A-5E-0F-C9-7C-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7265
Physical Address. . . . . . . . . : 18-5E-0F-C9-7C-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a02:587:c4ad:9e00:293e:1869:8ea7:ec20(Preferred)
Temporary IPv6 Address. . . . . . : 2a02:587:c4ad:9e00:486f:2e4c:8b79:371(Preferred)
Link-local IPv6 Address . . . . . : fe80::293e:1869:8ea7:ec20%20(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 23 July 2021 18:02:56
Lease Expires . . . . . . . . . . : 13 August 2021 18:02:55
Default Gateway . . . . . . . . . : fe80::1%20
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 135814671
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-3C-8E-8B-54-EE-75-86-01-02
DNS Servers . . . . . . . . . . . : fe80::1%20
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 18-5E-0F-C9-7C-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: speedport-entry-2i.ote.gr
Address: fe80::1

Name: google.com
Addresses: 2a00:1450:4001:82b::200e
142.250.186.174


Pinging google.coM [2a00:1450:4001:82b::200e] with 32 bytes of data:
Reply from 2a00:1450:4001:82b::200e: time=58ms
Reply from 2a00:1450:4001:82b::200e: time=57ms

Ping statistics for 2a00:1450:4001:82b::200e:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 57ms, Maximum = 58ms, Average = 57ms
Server: speedport-entry-2i.ote.gr
Address: fe80::1

Name: yahoo.coM
Addresses: 2001:4998:44:3507::8000
2001:4998:24:120d::1:1
2001:4998:124:1507::f001
2001:4998:124:1507::f000
2001:4998:24:120d::1:0
2001:4998:44:3507::8001
98.137.11.163
74.6.143.25
74.6.143.26
98.137.11.164
74.6.231.20
74.6.231.21


Pinging YaHoO.com [2001:4998:124:1507::f000] with 32 bytes of data:
Reply from 2001:4998:124:1507::f000: time=140ms
Request timed out.

Ping statistics for 2001:4998:124:1507::f000:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 140ms, Maximum = 140ms, Average = 140ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
18...54 ee 75 86 01 02 ......Intel(R) Ethernet Connection (3) I218-LM
9...........................NordLynx Tunnel
6...00 ff 3e 33 ff 15 ......TAP-NordVPN Windows Adapter V9
8...18 5e 0f c9 7c c4 ......Microsoft Wi-Fi Direct Virtual Adapter
10...1a 5e 0f c9 7c c3 ......Microsoft Wi-Fi Direct Virtual Adapter #2
20...18 5e 0f c9 7c c3 ......Intel(R) Dual Band Wireless-AC 7265
16...18 5e 0f c9 7c c7 ......Bluetooth Device (Personal Area Network)
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.17 55
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.1.0 255.255.255.0 On-link 192.168.1.17 311
192.168.1.17 255.255.255.255 On-link 192.168.1.17 311
192.168.1.255 255.255.255.255 On-link 192.168.1.17 311
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.1.17 311
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.1.17 311
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
20 311 ::/0 fe80::1
1 331 ::1/128 On-link
20 311 2a02:587:c4ad:9e00::/64 On-link
20 311 2a02:587:c4ad:9e00:293e:1869:8ea7:ec20/128
On-link
20 311 2a02:587:c4ad:9e00:486f:2e4c:8b79:371/128
On-link
20 311 fe80::/64 On-link
20 311 fe80::293e:1869:8ea7:ec20/128
On-link
1 331 ff00::/8 On-link
20 311 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/23/2021 04:51:33 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 16.0.14131.20320 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 28bc

Start Time: 01d77d950003fe3e

Termination Time: 4294967295

Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Report Id: 94e4d0f0-bbec-48f8-bfc1-6e4950e459fc

Faulting package full name:

Faulting package-relative application ID:

Hang type: OUTLOOK.EXE0

Error: (07/20/2021 07:21:52 PM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 16.0.14131.20320 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 25b4

Start Time: 01d77cf009d950c6

Termination Time: 236

Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Report Id: dc9a05e9-3897-4112-84bb-91b4e440c5fd

Faulting package full name:

Faulting package-relative application ID:

Hang type: OUTLOOK.EXE0

Error: (07/20/2021 06:52:12 PM) (Source: Application Hang) (User: )
Description: The program NordVPN.exe version 1.0.2.13 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2448

Start Time: 01d77cf00a9a30ba

Termination Time: 4294967295

Application Path: C:\Program Files\NordVPN\NordVPN.exe

Report Id: 0844aff3-47b4-490b-9019-7d38817749fe

Faulting package full name:

Faulting package-relative application ID:

Hang type: NordVPN.exe0

Error: (07/19/2021 09:35:38 PM) (Source: Microsoft-Windows-RestartManager) (User: DESKTOP-A30AKNJ)
Description: Application or service 'Microsoft Windows Search Protocol Host' could not be shut down.

Error: (07/19/2021 09:35:38 PM) (Source: Microsoft-Windows-RestartManager) (User: DESKTOP-A30AKNJ)
Description: Application or service 'Microsoft Outlook' could not be shut down.

Error: (07/09/2021 12:03:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamtray.exe, version: 4.0.0.987, time stamp: 0x60894603
Faulting module name: Qt5Widgets.dll, version: 5.14.1.0, time stamp: 0x60397aaf
Exception code: 0xc0000005
Fault offset: 0x00000000000464bb
Faulting process ID: 0x5d4
Faulting application start time: 0xmbamtray.exe0
Faulting application path: mbamtray.exe1
Faulting module path: mbamtray.exe2
Report ID: mbamtray.exe3
Faulting package full name: mbamtray.exe4
Faulting package-relative application ID: mbamtray.exe5

Error: (06/26/2021 08:41:27 PM) (Source: Application Hang) (User: )
Description: The program LockApp.exe version 10.0.19041.844 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1d48

Start Time: 01d7681c3515b5a4

Termination Time: 4294967295

Application Path: C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe

Report Id: b42cd263-3b91-4b29-9f0d-f481f663ddf6

Faulting package full name: Microsoft.LockApp_10.0.19041.1023_neutral__cw5n1h2txyewy

Faulting package-relative application ID: WindowsDefaultLockScreen

Hang type: LockApp.exe0

Error: (06/26/2021 12:13:56 PM) (Source: Application Hang) (User: )
Description: The program identity_helper.exe version 91.0.864.59 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 3a24

Start Time: 01d76a7c45b906f8

Termination Time: 4294967295

Application Path: C:\Program Files (x86)\Microsoft\Edge\Application\91.0.864.59\identity_helper.exe

Report Id: 57bdad42-0f38-4e6e-a3ae-023da0e05e81

Faulting package full name: Microsoft.MicrosoftEdge.Stable_91.0.864.54_neutral__8wekyb3d8bbwe

Faulting package-relative application ID: App

Hang type: identity_helper.exe0

Error: (06/24/2021 08:57:41 PM) (Source: Application Hang) (User: )
Description: The program identity_helper.exe version 91.0.864.54 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 296c

Start Time: 01d769331b116df8

Termination Time: 4294967295

Application Path: C:\Program Files (x86)\Microsoft\Edge\Application\91.0.864.54\identity_helper.exe

Report Id: 906ea861-1c09-4b26-92d0-35d7e4dd37c4

Faulting package full name: Microsoft.MicrosoftEdge.Stable_91.0.864.41_neutral__8wekyb3d8bbwe

Faulting package-relative application ID: App

Hang type: identity_helper.exe0

Error: (06/11/2021 11:13:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchApp.exe, version: 10.0.19041.964, time stamp: 0x49647dad
Faulting module name: dcomp.dll, version: 10.0.19041.906, time stamp: 0x254098fa
Exception code: 0xc0000005
Fault offset: 0x000000000004c5e3
Faulting process ID: 0x1f84
Faulting application start time: 0xSearchApp.exe0
Faulting application path: SearchApp.exe1
Faulting module path: SearchApp.exe2
Report ID: SearchApp.exe3
Faulting package full name: SearchApp.exe4
Faulting package-relative application ID: SearchApp.exe5


System errors:
=============
Error: (07/23/2021 05:58:30 PM) (Source: DCOM) (User: DESKTOP-A30AKNJ)
Description: Microsoft.AAD.BrokerPlugin_1000.19041.1023.0_neutral_neutral_cw5n1h2txyewy!Windows.Security.Authentication.Web.Core.BackgroundGetTokenTask.ClassId.WebAccountProvider

Error: (07/23/2021 04:52:02 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal error occurred while creating a TLS client credential. The internal error state is 10013.

Error: (07/23/2021 04:51:17 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office Click-to-Run Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (07/23/2021 04:51:11 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office Click-to-Run Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

Error: (07/20/2021 06:19:40 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 192.168.1.11 with the system
having network hardware address 4C-02-20-4E-53-DF. Network operations on this system may
be disrupted as a result.

Error: (07/20/2021 01:45:04 PM) (Source: Netwtw04) (User: )
Description: 5007 - TX/CMD timeout (TfdQueue hanged)

Error: (07/20/2021 01:45:04 PM) (Source: Netwtw04) (User: )
Description: 5007 - TX/CMD timeout (TfdQueue hanged)

Error: (07/20/2021 01:34:38 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (07/20/2021 12:54:34 PM) (Source: Netwtw04) (User: )
Description: 5007 - TX/CMD timeout (TfdQueue hanged)

Error: (07/20/2021 12:54:34 PM) (Source: Netwtw04) (User: )
Description: 5007 - TX/CMD timeout (TfdQueue hanged)


Microsoft Office Sessions:
=========================
Error: (07/23/2021 04:51:33 PM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE16.0.14131.2032028bc01d77d950003fe3e4294967295C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE94e4d0f0-bbec-48f8-bfc1-6e4950e459fcTop level window is idle

Error: (07/20/2021 07:21:52 PM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE16.0.14131.2032025b401d77cf009d950c6236C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXEdc9a05e9-3897-4112-84bb-91b4e440c5fdUnknown

Error: (07/20/2021 06:52:12 PM) (Source: Application Hang)(User: )
Description: NordVPN.exe1.0.2.13244801d77cf00a9a30ba4294967295C:\Program Files\NordVPN\NordVPN.exe0844aff3-47b4-490b-9019-7d38817749feTop level window is idle

Error: (07/19/2021 09:35:38 PM) (Source: Microsoft-Windows-RestartManager)(User: DESKTOP-A30AKNJ)
Description: 2C:\Windows\System32\SearchProtocolHost.exeMicrosoft Windows Search Protocol 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

Error: (07/19/2021 09:35:38 PM) (Source: Microsoft-Windows-RestartManager)(User: DESKTOP-A30AKNJ)
Description: 2C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXEMicrosoft 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

Error: (07/09/2021 12:03:22 PM) (Source: Application Error)(User: )
Description: mbamtray.exe4.0.0.98760894603Qt5Widgets.dll5.14.1.060397aafc000000500000000000464bb5d401d768112d9cdc62C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exeC:\Program Files\Malwarebytes\Anti-Malware\Qt5Widgets.dll96462af2-4578-43e9-947b-8ad0c4ccc980

Error: (06/26/2021 08:41:27 PM) (Source: Application Hang)(User: )
Description: LockApp.exe10.0.19041.8441d4801d7681c3515b5a44294967295C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exeb42cd263-3b91-4b29-9f0d-f481f663ddf6Microsoft.LockApp_10.0.19041.1023_neutral__cw5n1h2txyewyWindowsDefaultLockScreenNavigation

Error: (06/26/2021 12:13:56 PM) (Source: Application Hang)(User: )
Description: identity_helper.exe91.0.864.593a2401d76a7c45b906f84294967295C:\Program Files (x86)\Microsoft\Edge\Application\91.0.864.59\identity_helper.exe57bdad42-0f38-4e6e-a3ae-023da0e05e81Microsoft.MicrosoftEdge.Stable_91.0.864.54_neutral__8wekyb3d8bbweAppQuiesce

Error: (06/24/2021 08:57:41 PM) (Source: Application Hang)(User: )
Description: identity_helper.exe91.0.864.54296c01d769331b116df84294967295C:\Program Files (x86)\Microsoft\Edge\Application\91.0.864.54\identity_helper.exe906ea861-1c09-4b26-92d0-35d7e4dd37c4Microsoft.MicrosoftEdge.Stable_91.0.864.41_neutral__8wekyb3d8bbweAppQuiesce

Error: (06/11/2021 11:13:42 AM) (Source: Application Error)(User: )
Description: SearchApp.exe10.0.19041.96449647daddcomp.dll10.0.19041.906254098fac0000005000000000004c5e31f8401d75c140f85cc2bC:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exeC:\WINDOWS\SYSTEM32\dcomp.dlld16d59cb-e3a5-420f-9291-abc7315890dfMicrosoft.Windows.Search_1.14.1.19041_neutral_neutral_cw5n1h2txyewyCortanaUI


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.5.5.46038 - BitTorrent Inc.)
4K Video Downloader (HKLM\...\{8D675A5F-BA7D-4FC8-8B38-2D1D5A5DB905}) (Version: 4.16.2.4280 - Open Media LLC) Hidden
4K Video Downloader (HKLM-x32\...\{9bb2c748-86b1-488d-9780-6a9e3a9c50a9}) (Version: 4.16.2.4280 - Open Media LLC)
4K YouTube to MP3 (HKLM\...\{8AA954AB-3593-40BA-B607-6A1873D5855C}) (Version: 4.1.2.4330 - Open Media LLC) Hidden
4K YouTube to MP3 (HKLM-x32\...\{9fed31de-ef06-4aa1-a99a-b183f1d2620a}) (Version: 4.1.2.4330 - Open Media LLC)
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 21.005.20058 - Adobe Systems Incorporated)
Adobe Genuine Service (HKLM-x32\...\AdobeGenuineService) (Version: - Adobe)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.0 - Adobe Systems Incorporated)
Allavsoft 3.23.7.7852 (HKLM-x32\...\{6EBED4D8-13D9-4370-8D44-B57DDB7A787C}_is1) (Version: - Allavsoft Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 92.0.4515.107 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.23 - Google Inc.) Hidden
Icecream Ebook Reader version 5.24 (HKLM-x32\...\{B8C30F0F-1F23-49E1-A3ED-44DE17660EE2}_is1) (Version: 5.24 - Icecream Apps)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Malwarebytes version 4.3.3.116 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.3.3.116 - Malwarebytes)
Microsoft 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.14131.20320 - Microsoft Corporation)
Microsoft 365 Apps for business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 16.0.14131.20320 - Microsoft Corporation)
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 91.0.864.71 - Microsoft Corporation)
Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.145.49 - )
Microsoft Edge WebView2 Runtime (HKLM-x32\...\Microsoft EdgeWebView) (Version: 91.0.864.71 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 21.119.0613.0001 - Microsoft Corporation)
Microsoft Teams (HKCU\...\Teams) (Version: 1.4.00.11161 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{E5A95BC5-81DF-4F0C-B910-B59DD012F037}) (Version: 2.81.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29914 (HKLM-x32\...\{43d1ce82-6f55-4860-a938-20e5deb28b98}) (Version: 14.28.29914.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508 (HKLM-x32\...\{65e650ff-30be-469d-b63a-418d71ea1765}) (Version: 14.25.28508.3 - Microsoft Corporation)
NordVPN (HKLM\...\{19465C24-3D5D-4327-B99F-3CC0A1D38151}_is1) (Version: 6.36.6.0 - TEFINCOM S.A.)
NordVPN network TAP (HKLM-x32\...\{97DEC5D6-2BE9-45BB-BFC5-274B851B486B}) (Version: 1.0.1 - NordVPN)
NordVPN network TUN (HKLM\...\{BD0E4F38-D3F6-452D-A32E-B14D721839AC}) (Version: 1.0.1 - NordVPN)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.14131.20320 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.14131.20320 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.14131.20278 - Microsoft Corporation) Hidden
Teams Machine-Wide Installer (HKLM-x32\...\{731F6BAA-A986-45A4-8936-7C3AAAAA760B}) (Version: 1.3.0.21759 - Microsoft Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.14 - VideoLAN)
WinRAR 6.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 6.01.0 - win.rar GmbH)
WinZip 25.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C2412F}) (Version: 25.0.14273 - Corel Corporation)
Zoom (HKCU\...\ZoomUMX) (Version: 5.6.6 (961) - Zoom Video Communications, Inc.)

========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 8071.29 MB
Available physical RAM: 3205.38 MB
Total Virtual: 19847.29 MB
Available Virtual: 14420.62 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:237.27 GB) (Free:151.82 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-A30AKNJ

Administrator DefaultAccount Guest
lwatts WDAGUtilityAccount

========================= Minidump Files ==================================

No minidump file found


** End of log **
 

ASK THE COMMUNITY

TRENDING THREADS