- Jun 4, 2020
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My PC suddenly shuts down and reboots unexpectedly during gameplay (Star Wars Jedi Fallen Order on Steam). Kernel 41 critical failure I think it's called (unexpected shutdown). Only way I've been able to recreate this is running FurMark GPU Stress Test. Had this same problem, but less often, a few years ago with a different graphics card running Far Cry 3 on Steam. With Far Cry 3 the problem was rare enough I could beat the game with some minor irritation. With Jedi Fallen Order it's unbearable, happening every time within 30 min or as fast as 4 min. I think a slight burning smell usually starts just before it crashes too, maybe dust? I tried vacuuming everywhere I could inside the case, out all the vents, and the GPU is very clean. Even having the A/C on, ceiling fan on, and a floor fan pointed at the front of the case didn't seem to help. This first crash seems to take 20+ min but then happens faster 2nd/3rd/4th times.
At one point I tried a complete clean boot, and it appeared to fix the problem, but then was never able to recreate. Continues to crash during clean boot with all non-windows startups disabled. I have the latest Nvidia driver although previous version driver had same results. Lowering the game graphics didn't help either. The last game I played on this machine (with no problems) was Total War: Rome 2 (Steam). Everyday computing and playing through the full Mass Effect (Origin) series aren't a problem either.
Here are some quick failure data points with full dataset attached:
Running AIDA64 System Stability Test (all boxes checked except GPU) concurrently with FurMark GPU Stress Test:
HWiNFO logging every second during gameplay reboot:
Non-failure data points:
Specs (built late 2012 unless otherwise noted):
Gigabyte GA-Z77-HD3
Intel Core i7-3770 Processor (4x 3.40GHz/8MB L3 Cache)
Liquid CPU Cooling System, 120mm Fan
GeForce GTX 980 TI, 6GB GDDR5 (recent upgrade from GTX 660 2 GB)
24GB DDR3-1600 Memory Module - G.Skill Ripjaws X (4GB x 2 old / 8GB x 2 new)
120 GB ADATA S510 SSD
AZZA alpha 500W PSU (model: PSAZ-500S12)
AZZA Armour Gaming Case
Windows 10 Home
I'd really like to be sure what the problem is before dropping more money on a fairly old build. Only ideas I have that I haven't tried are buying a new PSU, or de-clocking the GPU.
HWiNFO Sensor Log every second from game boot to failure.
It's a ton of data, so I've been using GenericLogViewer_v5.2 tool to try and analyze it, but hoping you guys see something I'm missing.
AIDA64extreme screenshot one minute prior to my PC crashing (running FurMark concurrently to stress GPU).
At one point I tried a complete clean boot, and it appeared to fix the problem, but then was never able to recreate. Continues to crash during clean boot with all non-windows startups disabled. I have the latest Nvidia driver although previous version driver had same results. Lowering the game graphics didn't help either. The last game I played on this machine (with no problems) was Total War: Rome 2 (Steam). Everyday computing and playing through the full Mass Effect (Origin) series aren't a problem either.
Here are some quick failure data points with full dataset attached:
Running AIDA64 System Stability Test (all boxes checked except GPU) concurrently with FurMark GPU Stress Test:
- Reboot within 10-30 min (even FurMark running by itself)
- GPU temp constant at 86C, with fan speed slowly rising
- Reboots before fan speed hits 100%
- 12V drops as low as 11.592V
HWiNFO logging every second during gameplay reboot:
- 12V dropped as low as 11.74V
- GPU temp constant at 84C
- GPU Fan % max at 52%
- GPU Power max 220W
- GPU max memory usage 85%
- Motherboard max temp 45C
- Physical memory max usage 38.3%
- CPU max temp 56C / Core max temp 65C
Non-failure data points:
- Neither AIDA64Extreme nor Prime95 cause reboot unless running FurMark concurrently, although I haven't tried running more than 30 min
- Passed MemTest86 with no errors
Specs (built late 2012 unless otherwise noted):
Gigabyte GA-Z77-HD3
Intel Core i7-3770 Processor (4x 3.40GHz/8MB L3 Cache)
Liquid CPU Cooling System, 120mm Fan
GeForce GTX 980 TI, 6GB GDDR5 (recent upgrade from GTX 660 2 GB)
24GB DDR3-1600 Memory Module - G.Skill Ripjaws X (4GB x 2 old / 8GB x 2 new)
120 GB ADATA S510 SSD
AZZA alpha 500W PSU (model: PSAZ-500S12)
AZZA Armour Gaming Case
Windows 10 Home
I'd really like to be sure what the problem is before dropping more money on a fairly old build. Only ideas I have that I haven't tried are buying a new PSU, or de-clocking the GPU.
HWiNFO Sensor Log every second from game boot to failure.
It's a ton of data, so I've been using GenericLogViewer_v5.2 tool to try and analyze it, but hoping you guys see something I'm missing.
AIDA64extreme screenshot one minute prior to my PC crashing (running FurMark concurrently to stress GPU).
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