Suddenlink "flagged" account. After "unflagging" I can't stay connected through router (Archer C7). Coincidence?

[kenjiwb]

So I woke up the other day to no internet, tried doing the usual power cycles between modem, router, etc. and when finally nothing worked, I broke down and called Suddenlink, my current internet provider. They told me that they received a "Digital Rights" complaint or something from some other company (didn't say which, or for what) and that they flagged my account until I could be 'educated' on downloading copy-written material. Whatever, so I let them go through their spiel, and they removed/reset the flag on their end to allow internet access (I couldn't even open the "reactivation" page they referred me to over the phone).

This is where everything started. Since that moment, I cannot keep connected to the internet for more than a few minutes at a time before I have to cycle the router, modem, release/renew IP's, etc, only to stay on for another few minutes before it craps out again. After numerous internet searches, I've tried disabling hardware NAT, IPV6, factory resets, firmware upgrades, etc. and am still dealing with dropped connections (even writing this post I've had to reset IP's several times).

I have a TP-Link Archer C7 (V2) that I purchased brand new not more than 4 months ago along with a Motorola modem, neither of which had a single problem UNTIL the flag was placed on my account. Suddenlink is going to send a tech out to check my connection in a few days, but the timing on these 'issues' is way too big a coincidence to ignore. Is Suddenlink capable of interfering with my router? Is there anything else I can try? Infinitely frustrating and am out of ideas...

 

[Alabalcho]

Connect your PC directly to the modem (set up firewall, and check whether you need to establish PPPoE connection) while you wait for the technician.

 

[bill001g]

They may have a higher level of monitoring on you now. If a company went to all the trouble to file a complaint with the ISP it means you likely repeatedly were seeding files via torrent. It would be very rare for them to come after you for doing it for a short time.

Be happy all they did was warn you. Some ISP will just cut you off because they don't like to waste time dealing with these letters.

If you have been running torrent I would never run it again. You get caught the second time and they will get a court order for the ISP to give them your info and they will file a law suit against you. Sometime if you do enough of it they will do it on the first offense. Most times individuals they will try to blackmail into paying them some money just to avoid having to go to court.

Do not treat this as "whatever" you got very lucky.