Hey all, so this is my first post here, and I'm hoping you could help. A week ago, my wife was playing PUBG while listening to music on YouTube. As she was in the lobby counting down to get in the plane, she hit escape to pause the game, changed the video on YouTube, then returned to the game which promptly crashed. Since then, whenever we try to start the game, it crashes right after the developer logo screen.
We've troubleshooted every which way we can think of, from uninstalling and deleting the files from the C drive and AppData folder then reinstalling and validating, to manipulating the game settings ini file, to replacing the ini files with ones from a friend's computer who hasn't had any issues. I ran the memory test and the RAM results came back as fine. I "repaired' the C++ files in systemx86. I uninstalled and clean reinstalled drivers countless times. I checked the .net and its up to date. I ram Furmark to test the GPU and went to the Nvidia control panel to change the power option to performance mode.
I tried the Witcher 3 to see if it was just PUBG, and this won't load past the developer screen either. After the dev screen, the game is either non-responsive and I have to exit from the task manager (PUBG), or the screens blink black and the game crashes on its own (Witcher 3). Skyrim seems to work. Team Fortress 2 works, but when I click away from the screen, my monitors spaz out.
I'd just recently built this PC. It's been with me for about 2 weeks now. I had it for a week and reveled in the new world of PC gaming before a bunch of games stopped working. I've submit tickets with the respective developers, but its been a week and I've heard nothing. This is all really stressful on my wife and I and we'd really love to get this back up and running as soon as possible. Does anyone have any recommendations or troubleshooting tips?
Build: Part list - https://pcpartpicker.com/list/KyLLLD
We've troubleshooted every which way we can think of, from uninstalling and deleting the files from the C drive and AppData folder then reinstalling and validating, to manipulating the game settings ini file, to replacing the ini files with ones from a friend's computer who hasn't had any issues. I ran the memory test and the RAM results came back as fine. I "repaired' the C++ files in systemx86. I uninstalled and clean reinstalled drivers countless times. I checked the .net and its up to date. I ram Furmark to test the GPU and went to the Nvidia control panel to change the power option to performance mode.
I tried the Witcher 3 to see if it was just PUBG, and this won't load past the developer screen either. After the dev screen, the game is either non-responsive and I have to exit from the task manager (PUBG), or the screens blink black and the game crashes on its own (Witcher 3). Skyrim seems to work. Team Fortress 2 works, but when I click away from the screen, my monitors spaz out.
I'd just recently built this PC. It's been with me for about 2 weeks now. I had it for a week and reveled in the new world of PC gaming before a bunch of games stopped working. I've submit tickets with the respective developers, but its been a week and I've heard nothing. This is all really stressful on my wife and I and we'd really love to get this back up and running as soon as possible. Does anyone have any recommendations or troubleshooting tips?
Build: Part list - https://pcpartpicker.com/list/KyLLLD
Windows 10 professional 64-bit
Intel - Core i5-7600K 3.8GHz Quad-Core Processor
Noctua - NH-D14 65.0 CFM CPU Cooler
Gigabyte - GA-Z270X-Gaming 5 ATX LGA1151 Motherboard
Crucial - Ballistix Sport LT 16GB (2 x 8GB) DDR4-2400 Memory
Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive
Hitachi - Ultrastar 7K4000 3TB 3.5" 7200RPM Internal Hard Drive
EVGA - GeForce GTX 1070 8GB SC GAMING ACX 3.0 Black Edition Video Card
Phanteks - Enthoo EVOLV ATX ATX Mid Tower Case
EVGA - 650W 80+ Gold Certified Semi-Modular ATX Power Supply
Asus - VS239H-P 23.0" 1920x1080 Monitor
Asus - ROG SWIFT PG248Q 24.0" 1920x1080 180Hz Monitor
Corsair - STRAFE RGB Wired Gaming Keyboard
Logitech - G502 Wired Optical Mouse
Logitech - Z323 30W 2.1ch Speakers