Superb Gigabyte support

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Archived from groups: alt.comp.periphs.mainboard.gigabyte (More info?)

I had a problem with C'n'Q with the F7 bios for the Gigabyte K8VT800
Pro and Linux. But C'n'Q works well with the F6 bios.

I reported this problem to Gigabyte in Germany and they were very
uninterested on this problem.

Then I contacted Gigabyte support in Taiwan directly and they send me
to different versions of a new unreleased F8 bios version. They asked
me to test both and report them, what happens.

And in fact, one of the both versions worked well with C'n'Q with
Linux, the other one didn't.

Now, the Gigabyte Support in Taiwan will inform the developers about
this result and a new bios version will be released soon (and I have
the unofficial F8a bios version running here).

This is a really good support, isn't it?

Moritz

 

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Archived from groups: alt.comp.periphs.mainboard.gigabyte (More info?)

Moritz Kürten wrote:
> I had a problem with C'n'Q with the F7 bios for the Gigabyte K8VT800
> Pro and Linux. But C'n'Q works well with the F6 bios.
>
> I reported this problem to Gigabyte in Germany and they were very
> uninterested on this problem.
>
> Then I contacted Gigabyte support in Taiwan directly and they send me
> to different versions of a new unreleased F8 bios version. They asked
> me to test both and report them, what happens.
>
> And in fact, one of the both versions worked well with C'n'Q with
> Linux, the other one didn't.
>
> Now, the Gigabyte Support in Taiwan will inform the developers about
> this result and a new bios version will be released soon (and I have
> the unofficial F8a bios version running here).
>
> This is a really good support, isn't it?
>
> Moritz

Gigabyte Taiwan have always been prompt to answer any questions I've
had. ANY questions. I've actually have very little reason to contact
them, most of the time their latest BIOS and drivers fix my problems.
Sorry to hear you've had problems with the Germany offices.
McG.

 

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Archived from groups: alt.comp.periphs.mainboard.gigabyte (More info?)

> Ummmmmmmmmm beg to differ on that comment, When I first got into Gigabyte
> mobo's I had some problems over time and sent TW questions about them and
to

There is a bit of a generic problem with motherboards & support. Over the
years, I've built/upgraded quite a few systems for work but mainly for
friends. Most of them have gone without a hitch but when I've ever had a
fault, it's typically been with the motherboard (not always Gigabyte).

The rigmarole I've had to go through with the supplier to get them replaced
is enough to drive a man insane... They just don't seem to believe me when I
say "I've tried lots of things, inc. BIOS upgrades, drivers & swapping other
hardware but I suspect there is a fault with the motherboard". I never say
this lightly - I'm fully aware that I could have made a mistake. But the
instant response from the supplier is that I've made a mistake.

It's just taken 10 weeks (!) to get a certain large UK supplier to replace a
faulty Gigabyte motherboard. My first ticket on their response system about
8 days after delivery said "Suspect faulty motherboard, please replace".
Weeks and weeks of backwards & forwards and hours wasted. They finally
replace the motherboard and voilia - works a treat.

The sad thing is that we'll probably never deal with this company again
because of their returns/support policies thus loosing them about £20k a
year potential business. But classic case of "who lost the sale" 🙂

This isn't to say Gigabyte motherboards are bad - they're not. But because
there are so many variables in a new system, it's darn hard to convince
support that the board is DOA. In fact, never had a DOA board - the faults
have always been a lot more subtle.

*Rant Off*

Cheers, Rob.

 

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Archived from groups: alt.comp.periphs.mainboard.gigabyte (More info?)

Rob Nicholson wrote:
>> Ummmmmmmmmm beg to differ on that comment, When I first got into
>> Gigabyte mobo's I had some problems over time and sent TW questions
>> about them and to
>
> There is a bit of a generic problem with motherboards & support. Over
> the years, I've built/upgraded quite a few systems for work but
> mainly for friends. Most of them have gone without a hitch but when
> I've ever had a fault, it's typically been with the motherboard (not
> always Gigabyte).
>
> The rigmarole I've had to go through with the supplier to get them
> replaced is enough to drive a man insane... They just don't seem to
> believe me when I say "I've tried lots of things, inc. BIOS upgrades,
> drivers & swapping other hardware but I suspect there is a fault with
> the motherboard". I never say this lightly - I'm fully aware that I
> could have made a mistake. But the instant response from the supplier
> is that I've made a mistake.
>
> It's just taken 10 weeks (!) to get a certain large UK supplier to
> replace a faulty Gigabyte motherboard. My first ticket on their
> response system about 8 days after delivery said "Suspect faulty
> motherboard, please replace". Weeks and weeks of backwards & forwards
> and hours wasted. They finally replace the motherboard and voilia -
> works a treat.
>
> The sad thing is that we'll probably never deal with this company
> again because of their returns/support policies thus loosing them
> about £20k a year potential business. But classic case of "who lost
> the sale" 🙂
>
> This isn't to say Gigabyte motherboards are bad - they're not. But
> because there are so many variables in a new system, it's darn hard
> to convince support that the board is DOA. In fact, never had a DOA
> board - the faults have always been a lot more subtle.
>
> *Rant Off*
>
> Cheers, Rob.

I've seen similar situations here in Texas Rob. Though I realize that
business is mannered differently in the UK. Businesses there still seem
to fail to accomodate the notion of competition realistically, for
example. No Fault Return/Refund? That's a myth to you, isn't it?
Competitive sales is what drives these concepts into existence.
Convenience is what actually drives the typical consumer here.
Especially me! I am fortunate and know it, that I have found a
privately owned shop here, close to me, whose owner will not flinch at
taking a motherboard back (or any other part) and replacing it quickly.
His pricing is very reasonable. Let's see PC World or DABS say that!
But a no-fault return just because you don't like it after all? Ha!
Well, it's somewhat true here, with the big chain stores mostly. You
can tell when the Need To Sell has dropped somewhat, they now have a 15%
restocking fee across the board. Unless it's to replace a defective
item with exact replacement.
McG.

 

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Archived from groups: alt.comp.periphs.mainboard.gigabyte (More info?)

> example. No Fault Return/Refund? That's a myth to you, isn't it?

Goodness yes 🙂 And you have to keep all the original packaging - do they
realise how difficult that is in a busy office with limited space!

> His pricing is very reasonable. Let's see PC World or DABS say that!

Very true - I was about to say "you get what you pay for" but PC World is
rarely bargain bucket end of the market. We use Dabs all the time and to be
honest, they are very good compared to this incident with Insight. We'd
normally use Dabs but they didn't sell this specific motherboard.

Our sales contact was most apologetic as he was seeing maybe the bigger
picture of loosing our account 🙂

> But a no-fault return just because you don't like it after all? Ha!

Some of the larger stores here have that as well, esp. the clothing ones.

> can tell when the Need To Sell has dropped somewhat, they now have a 15%
> restocking fee across the board. Unless it's to replace a defective

That's not unusual either. However, we can't blame the vendor/supplier
entirely. We (the consumer) are continually pushing for lower prices and the
result of this is much tighter margins which squeezes areas like pre-sales,
support and returns.

The consumer side of Dabs doesn't offer pre-sales advice at all anymore
which is fine - they're in the market for high-volume, low-margin supply.
You don't go to them for advise about whether a particular device will work
with your system. That's where you local PC vendor scores highly - and of
course, any friend of a friend of a friend (me!) who happens to know about
these things 🙂

Cheers, Rob.

 

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Archived from groups: alt.comp.periphs.mainboard.gigabyte (More info?)

> problems in communication. It still isn't perfect today, but much
> better. I've been using various Tai makes as well as Intel for many

It certainly is - motherboards are also a lot easier to set-up. Remember
those days when you had to pour over the translated manual trying to work
out which DIP switches to set 🙂

I used to write computer games for a living. It brings a smile to my face
when I remember some of the technical manuals we got (for MSX I think) which
had been translated literally from Japanese to English. Some of the phrases
were hilarious. Not that I can throw stones - at least they can translate
into English. I couldn't even start the other way around.

Cheers, Rob.