Question Surface Pro 4 Keyboard Stopped Working

preguntonontrack

Honorable
Nov 4, 2013
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Hello, I have a Suface Pro 4 I use for design and work. One day I turned it on and the keyboard/mouse just stopped working.

The problem: It does not turn on, the mouse and keys do not do anything. But when i detach it the computer goes to tablet mode and when i reattach it again it goes to desktop mode. The computer itself is working perfectly, including the touch screen.

What I tried:

Detaching and attaching the keyboard part.
Updating the driver
Made a windows update and downloaded the latest drivers and bios.
Uninstalling the device and restarting the laptop to reinstall the drivers
Cleaning the keyboard and laptop connection pins.
I tested an usb keyboard, it worked.

Thanks in advance!
 
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