Question Surface Pro 6 multiple display error

Dec 10, 2019
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So my end user's Surface Pro 6 is running Windows 10 Home. He has it connected to two external monitors for use rather than use the Surface's native screen. For seemingly no reason, the Dock that he is using stopped accepting two external monitors simultaneously. Either monitor can be plugged in and used normally by itself, but when both are plugged in at the same time, they both fail.

Drivers have been updated, rolled back, uninstalled & reinstalled, Surface has been reimaged and cloned onto another device, Dock has had its firmware updated. I'm completely out of ideas.

Any idea what's going on?
 

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