Question svchost.exe_Audiosrv crash

May 26, 2022
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since a few days my sound keep crashing and i keep getting the following crashes in the event viewer:

Faulting application name: svchost.exe_Audiosrv, version: 10.0.19041.1566, time stamp: 0x1f37eb46
Faulting module name: ntdll.dll, version: 10.0.19041.1741, time stamp: 0x77755782
Exception code: 0xc000000d
Fault offset: 0x0000000000112224
Faulting process id: 0x5fbc
Faulting application start time: 0x01d88afe1b3e41b0
Faulting application path: C:\WINDOWS\System32\svchost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c2826ca5-d8f5-4138-b8de-bcf9d46454c7
Faulting package full name:
Faulting package-relative application ID:

edit: few others are

Faulting application name: AUDIODG.EXE, version: 10.0.19041.1503, time stamp: 0xc40fe88f
Faulting module name: 9EarsSurroundSound.dll, version: 1.2.2.59494, time stamp: 0x5d4af105
Exception code: 0xc0000005
Fault offset: 0x00000000001d2cfe
Faulting process id: 0x2b94
Faulting application start time: 0x01d888b0f4629264
Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE
Faulting module path: C:\WINDOWS\system32\9EarsSurroundSound.dll
Report Id: af42767c-07e9-4779-9c5c-b236caf21017
Faulting package full name:
Faulting package-relative application ID:

-----

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: sSurroundSound.dll_unloaded, version: 0.0.0.0, time stamp: 0x00450039
Exception code: 0xc0000409
Fault offset: 0x00007ffa82ecb86e
Faulting process id: 0x4190
Faulting application start time: 0x01d88ba61dbb3bd9
Faulting application path: bad_module_info
Faulting module path: sSurroundSound.dll
Report Id: 01dc63a2-6d7d-4039-8ad0-5efab12f3751
Faulting package full name:
Faulting package-relative application ID:


i have tried reinstalling my audio drivers and i've run DISM but it keep coming back.

any idea what is might be? because i'm at a loss
 
Last edited:
4: kd> !error 0xc000000d
Error code: (NTSTATUS) 0xc000000d (3221225485) - An invalid parameter was passed to a service or function.

generally this would mean that the version of the audio service does not match the version of the installed audio device driver.
or you have a audio driver that is responding to another audio drivers service. (known bug on old realtek sound drivers before some time in 2019)

generally, you would want to disable sound devices that you do not have speakers connected to.
if you have a usb sound device go into windows control panel, find the menu item to show hidden devices then delete all of the greyed out devices the list.

the error was coming out the windows wow64 32 bit subsystem.
sound app talks to sound service which talks to sound driver. service version not matched with sound driver version
 
May 26, 2022
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i think i found it. in the device manager do i have to delete them from the A - 'audio inputs and outputs' or B - 'sound, video, and game controllers'? or maybe both?
 
i have disabled all but 2 my speakers and my headset. or do i need to disable the 1 of them aswell?
see if you still bugcheck
check for firmware updates for your headset and any software updates for the headset and the drivers for other two speakers

you can also search your drive for the file sSurroundSound.dll_unloaded to see what device had the problem. most likely it will be software for the headset.
 
Last edited:
May 26, 2022
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i had deleted a few and when windows started the next time i was greeted with a realtek audio installer.

i searched for the .dll file but nothing came up. i also had a windows update that installed so i think it's now ait and see.
 
software is from
a-volute
then sold to various sound hardware vendors

9earssurroundsound .dll


the procedure to update would be go to the Microsoft Update Catalog website
download the most current version of the software that matches your version of windows. download the driver, uncompress it, then make a directory like c:\sound then copy the uncompressed files to that directory.

then you need to start task manager, find the services and find the service for a-volute and stop the service.

then start control panel, find device manager, find the device for a-volute,
(it could be a sound device, a software device or sound device)
right mouse click, select update driver, select browse my computer for drivers.
select search for drivers in this location
then enter in the path c:\sound
(or where ever you put the driver) and attempt a install.
then reboot and the service will be restarted.
 

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